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Comcast in Bellmawr, New Jersey - Channels subscription changed..

1.0
Details
Channels subscription changed without approval or any notice......Says I need a subscription to watch. I been with CC for more then 20 years. I was provided with comp cable, becasue I'm property manager, so when ever CC marketing Rep. wanted to do promo's at apartement complex I manage, I alway provided them with full access. Comcast cable tv is our perferred provider for all the units. During this time, I kept my channel lineup the same, once in a while I added internet service and then dropped it. I always paid my bill on time, most of the time ahead of time. So, last night I go to watch Bein network, I got a message on tv, it's not included in my subcriptin plan, so I thought maybe cable box needs to be reset, so I unplugged power and then plugged it back in, tried again, but same problem. Then I went channel by channel to see which channels I'm missing, then I find out all the premium, and sports channel are gone. Then I call, CC, I spoke to Dona, rep ID 96T, she kept indicating that company I work for (company that own apt complex) have stopped pay the part of bill, which was crazy since I have to approve or disapprove every invoice or bills, and becasue I pay for cable and I have all the paid bills copy. Then Mr. Dona, says, some one from my company had called and changed the channel line up, now it's important to point out, only my self and my wife are auth to make any changes to our account. So I ask her, Can I plz speak with your supervisor, she says, why,if it's about my channel lineup, she has answered all the questions, I'm like but you haven't, I want to know who changed my channel line up? She kept says, it's myself or my wife, who called and changed the channel line then I asked her, CAN I PLZ SPEAK WITH YOUR SUPERVISIOR, so then she just transfers me to bulk account rep, becasue Ms. Dona had said, she cannot do any thing since my account was a bulk account, so when bulk account rep reviewed my account, she said, she cannot do anything because it's not a bulk account, so she transferred me back to res accout rep, then Ms.Brittney, ID16675, reviewed my account after I repeated the entire story, said, my account is a bulk account, she will put on hold so she can follow up with bulk account supervisor, after 45mins, she told me that my account is a courtesy & bulk account, bulk accounts supervisor will be able to help but nothing more can done at the moment becasue it was 11pm Friday night, I would need to have the bulk account supervior help me, supervisor will call on on 6/25/16, still she was unable to answer, the question which is why my account was changed WITH OUT MY APPROVL OR ANY NOTIFICATION TO ME. So, I asked the last rep so do you have a case number or ticket number, in casue bulk account supervisor dosen't call, I have to call, I would need something so the rep can review notes on my acccount so he or she know what is going on, so I won't have to go over the entire story again, she said, no, there no ticket or case number she can give, only thing she will do is have bulk account supervisor call me, So I ask her, well why cannot the bulk account supervisor fix the issue now, since you reivewed my account with her, rep said, well we are about to close for the night, so supervisor will call me tomorrow... I seems like very 6months CC changes something, then after spend count less hours on the phone with mult-reps, from mult-dept, still they make you wait. I been with COMCAST for over 15years, aside from adding internet, I have never never changed my channel line up, so I'm very disappointed especially since we at spruce manor apartments (over 200 units), where I am property manager, we prefer our tenants sign up for comcast, for past 20 plus year had Comcast as our perferred cable TV provider. Depending on how my current issue is dealt with, we might have to rethink out partnership... Update: June 25,16 12:08pm, NO CALL from any one at CC bulk account dept.... June 25,2016, 4:03pm, STILL WAITING to hear from anyone at Comcast bulk accounts dept... Just in case if any one from CC is reading this, this is my device info:My Device Information My Zip Code:08031My Cable Provider:Recommended by ComcastUse Dac:trueMy Conroller ID:16My Map ID:3My Persona ID:11103My myDVR Manager Status:Not InstalledMy Set Top Box Names:Not InstalledMy Watchlist setup:trueFacebook Watchlist Syncing:falseFacebook Connect:falseMy public IP address:98.110.66.25My operating system:Windows - rv:47.0My web browser:Firefox 47 - Mozilla/5.0 (Windows NT 10.0; WOW64; rv:47.0) Gecko/20100101 Firefox/47.0My system type:Desktop computer or other deviceMy Silverlight version:5.1.50428.0My Flash version:22.0.0Javascript:enabledCookies:Enabled (1919 Bytes). Time Information My Clock Time:Sat Jun 25 2016 11:18:05 GMT-0400 (Eastern Standard Time)Server Clock Time:Sat Jun 25 2016 11:18:05 GMT-0400 (Eastern Standard Time) My Account Information In Home Authenticated:falsePrimary Account:trueProvider Codes:s, jt, du, cy, *** kf, ep, eq, hc, dm, cq, hb, eu, ey, ee, fm, u, gz, fc, eh, bt, gi, ja, bw, gf, bu, by, bs, at, em, kg, bl, ix, gd, fo, bp, gw, gr, iy, jy, k, dg, dt, bn, ha, bi, bj, ki, ka, ce, it, ez, dx, gk, fh, ef, fd, do, fy, jo, ju, is, au, ew, ed, b, go, dj, de, kb, h, fa, ci, fx, gq, cp, jf, cw, ge, ea, cb, eb, bz, jj, co, jr, gh, jc, gn, dp, gg, gl, dh, en, fi, cd, cf, fb, ar, cg, df, cu, ir, jq, br, fe, n, ex, jv, ga, fw, ke, fz, o, bx, dw, bb, bc, fn, ff, jm, dv, fs, ct, cs, et, cv, gv, fr, db, dr, jb, gm, er, fv, dy, bo, dn, ft, kp, el, bq, kd, km, jk, aw, je, dc, jl, jw, jn, da, im, iz, fq, fl, gs, bv, di, *** cx, dq, fg, fp, ds, eo, gx, y, es, gj, ev, ht, gc, fj, cn, ch, gb, eg, kc, cc, jiInternet Subscriber:falseCable TV Subscriber:trueVoice Subscriber:false
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Review
#871910 Review #871910 is a subjective opinion of poster.
Pros
  • Old channel lineup
Cons
  • Poor service reps
Reason of review
Poor customer service

Comcast Technical Support Review from Toms River, New Jersey

Extremely high rates. They have a monoply in my township, so i dont have a choice but to use their services. Their customer service is a joke. I needed a technician to come out for service. He asked me if i was adding an extra line, which i wasn't. I winds up, there was a problem with the outside line. The technician also had to repair the shoddy work that the first comcast technicians a few years ago. Comcast tried to charge me for the outside line that was finally repaired, but after debating them, they did credit me. Hopefully another cable company will be able to come into my township, as i can no longer afford their high prices.
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Review
#857654 Review #857654 is a subjective opinion of poster.
Reason of review
Poor customer service

Comcast Customer Care Review

1.0
Details
Worst costumer service ever. Never solve any of my problems
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Review
#852375 Review #852375 is a subjective opinion of poster.
Reason of review
Poor customer service

Comcast - Customer Care Review from Mansfield, New Jersey

1.0
Details
Comcast - Customer Care Review from Mansfield, New Jersey
Comcast - Customer Care Review from Mansfield, New Jersey
Inexperienced Comcast technician goes through my ceiling. Causing major repairs!
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Review
#848384 Review #848384 is a subjective opinion of poster.
Reason of review
Poor customer service

Comcast Customer Care Review from Newark, New Jersey

2.5
Details
Each time you have to call comcast, rest assured it will not be a 5 min call. Even if its a simple thing. Range of issues - call drops, you are put on hold abruptly and get transferred back into the waiting que. Recent exp - called to get HBO added to channel list. How much time you would thing this should take? The whole exp between having to speak to multiple representatives, call drops, system isssues for the reps, transfers, consultation of the rep with their managers, etc. took more than 1.5hrs :) am feeling so lucky!!! To top that HBO is more expensive than subscribing to HBo NOW! Comcast marketing/sales are sleeping.
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Review
#835050 Review #835050 is a subjective opinion of poster.
Reason of review
Poor customer service

Comcast stinks

I decided to get rid of my tv cable and just keep my internet with Comcast. I returned the boxes to them and cancelled for the tv only. I get home and find I don't have Internet. I called Comcast and after I'm walked through what to do the Internet is working again. Three days later it's out again. After numerous calls, I get nowhere. They can't figure it out and have to send a technician out. I'm finding it really odd that as soon as I cancel one service with them, the other one stops working. Now I have to wait a few more days until the tech can come here to deal with a problem that I'm sure is coming from their end.
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Review
#828779 Review #828779 is a subjective opinion of poster.
Reason of review
Bad quality

21St Century Fox Yes Network Tv Channel Review

Want my yes channel back on or where is my rebate. Half the channels on Comcast are ***. I want my YES. Back
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Review
#828364 Review #828364 is a subjective opinion of poster.
Reason of review
Poor customer service
2.0
Details
My new 200$ a month services cut the very next day due to some rude person seeing an old 500$ bill from 2010. I was going to pay you 200$ a month for 2 years. Now because Corporate office of the CEO states they are "POWERLESS" over their own employees and can do...
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1 comment
Anonymous
#1140405

Just pay your bill. Problem solved.

Review
#824118 Review #824118 is a subjective opinion of poster.
Reason of review
New services cut very next day after a rude phone call all due to disgusting greed!

Other Product Review

2.4
Details
Comcast prices is extremely high....can only record 100 episodes because it gets full...when it updates, it takes 5 to 10 min to get a picture back, cable freezes at times...I wouldnt recommend Comcast to my worst enemy...I just gave up and dont bother calling Comcast because nothing changes. Comcast just cares about getting their $ every month and boy is the cable bill high as heck.
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Review
#820373 Review #820373 is a subjective opinion of poster.
Reason of review
Pricing issue

Comcast Cable Review from Riverton, New Jersey

2.6
Details
New advance box barely works...cable shuts down or freezes. Price is ridiculous
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1 comment
Review
#820365 Review #820365 is a subjective opinion of poster.
Reason of review
Bad quality