State: New Jersey Product: Comcast Installation Clear all filters (8 of 160 reviews match)
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Comcast - We were warned

Comcast has provided adequate internet service for years. In order to get Nomorobo, we switched phone service to comcast as well. SURE ENOUGH, service sucks. Technician didn't finish the installation, we got a fake repair date two days later, he didn't show up, and the phone service person we called 6 hours later was not smart enough to understand the problem. We knew Comcast had a *** REPUTATION and now we are adding our voices to it. Further updates as events warrant.
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#809729 Review #809729 is a subjective opinion of poster.
Service
Comcast Installation
Reason of review
Poor customer service

Comcast - Poor Customer Service

Comcast in East Orange NJ is the worst cable company. Nothing they say they will do is ever true. I had to reschedule a simple installation more than 5 times before someone showed up. Reps always promise you that they are making notes on the account but never do. One time I took off from work only to be told that my appointment was rescheduled. If I didn't call them to confirm I wouldn't have know that no one was going to be coming out. The ironic thing is that every time they say no one is available I always see a truck in the area and installations don't take that long.
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#645743 Review #645743 is a subjective opinion of poster.
Service
Comcast Installation
Reason of review
Poor customer service

Comcast - Installation Review from Scotch Plains, New Jersey

Comcast customer service has ruined my relationship with the company before it even started. I had recently ordered internet service from Comcast and had scheduled the install appointment for Friday September 5th 2014. I stayed home with my son all day waiting for the technician to arrive. My phone was kept close at all times. No one showed up or called. I was very alert because internet service is crucial for my household as both my wife and I work online. We stream television for our child and ourselves. I had requested the 5th because on the 6th we were to have our old ISP cut. I decided on the one day overlap in device to ensure proper margin of error and zero downtime. Later that evening, once it was evident no one was to arrive for the installation, I called costumer service to have my appointment coordinated for the 6th. I was told I was to receive a call from either customer service, the technician, or dispatch. In addition, my issue was escalated. I received no such call. On the 6th I called costumer service again to find out when the technician was to arrive. I was told that the earliest they could coordinate the installation was for the 10th. FIVE days after the original request date. I indicated my disappointment and disapproval and to escalate the issue even further. They fired back with saying the tech had called on the original date with no answer. Bull! I have no missed called, voicemail, or received call. My phone was working well as I received several other calls perfectly. I was told that my issue was escalated with dispatch and the same would return my call. Nothing. I called once again and asked to be transferred to the supervisor. He offered the same September 10th "solution". I responded expressing my disapproval for the poor answer to my problem. In addition, I questioned how I was to trust the future appointment if they had already missed the original appointment, several callbacks, and a proper correction to my problem. I asked to have my problem taken to a critical issues team or corporate or any upper tier with proper authority. The supervisor promised a call back with an answer from dispatch but the 10th was the only date available. I have yet to receive such a call. If I'm cornered to accept a September 10th installation date then I might as take that time to look for another ISP option. All I want is my internet up and running and be back online and on track with our jobs and family activities.
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#530864 Review #530864 is a subjective opinion of poster.
Service
Comcast Installation

Comcast Installation Experience

Cable installer never introduced himself when he arrived. We requested that he remove all old cable wires from the previous cable company. Tech said that he would use the existing wires (old wires) to install Comcast boxes. When we stated to him that we will not get the service done, he got on his phone. He called in two more technicians to do his job duties for him. The 2 technicians performed his duties properly by installing wiring in the basement & bedroom. Original tech dealt with outside & den wiring. The den wiring is all wrong(wrong colored cable-we requested white cable wiring inside house). Tech never properly stapled wiring in den around molding of wall(black wiring hanging all out in back of TV) and he did not install enough white wiring around the wall for the sake of moving TV from one side of the room to the other. On Demand was not even installed in the main box on the den TV when it was stated that it came with the package that we have. Tech said that On Demand will be updated on TV later tonight. He then said that he would go outside to reset On Demand for the TV in the den. He proceed outside and never did reset ON Demand. All three techs left the premises when I thought they were going outside to reset ON Demand & drove away in their individual trucks. This experience was horrible. I am really thinking about disconnecting my new service that was just installed with Comcast based on the events listed above from the original technician. I completed the survey questionaire on phone with 4's & 5's based on the service provided by the two technicians that the original tech sent in.
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#331528 Review #331528 is a subjective opinion of poster.
Service
Comcast Installation

Comcast

Billing mistakes handled by people in the Carribean with no authority to make corrections. What used to be simple takes SOOO much time. Double wammy...they make a mistake and customer loses their time. Just getting to a person takes too long. Very impersonal. Their bills are very high. In our area Comcast outsources their installation and repairs and treats the technicians like piece work factory workers. They are all working twice as hard and making half the pay. GREEDY company taking advantage that that they are almost a monopoly with only Verizon as a competitor. Why not do everything to keep people happy instead of having us shop around? It costs a fortune to get a new customer.
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#285969 Review #285969 is a subjective opinion of poster.
Service
Comcast Installation

Comcast - Channel thief--taking away my favorite channel.

Thanks comcast for stealing my favorite channel. I have been using the comcast triple play for 2 years. Part of the reason I am using the current package is because I received certain channels that I wanted. The Sportsmens Channel. #554 Was my favorite channel and now it has been moved to "preferred " channel status which will require me to pay for it when I have been watching it for free. That stinks. Thanks for nothing comcast. I guess it is time to start looking at Direct T.V. Additionally your other service sucks too. Beginning with the installation when the service guy only wanted to get the *** out of there and get to his next job. Paid by the job of course. He never did change out the old co-ax and left hole is the drywall I had to patch. The quality of broadcast often is poor, too. But I am sure Comcast is such a huge monopoly now that it doesn't even care.
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#269430 Review #269430 is a subjective opinion of poster.
Service
Comcast Installation

Comcast - Rude and Nasty Customer Service and Liars

I picked up (2) adapters on Saturday, or shoudl I say they were thrown at me. Customer Service refused to make a tech appt for installation for me and told me "to do it myself" - "then call the number on the box for help". I ask for a guide for our On-Demand remote and it was also tossed at me and I was told " I could have printed this off on the internet". I was told to pick up my adapters at my local cable office and was not looking forward to going there. I was also told that I could make an appt for tech to install. Well, now I have my adapters and I actually got one to work but I can not get channel AMC, the whole reason why I am getting adapters and getting stuck with On-Demand in the first place. I call and let them know that AMC is n/a so they want to send a tech out and charge me for it.
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#146969 Review #146969 is a subjective opinion of poster.
Service
Comcast Installation

Comcast-Double bill for installation

The cable monopoly Comcast has begun double billing for installation (usually around $115). When a consumer calls to start service, they schedule a date of installation, and the customer is told to have a check made out for the installation fee and first month service. That customer's account is started that same day, and a bill is generated charging the installation fee (the check for which might not get handed to the installer until the afternoon) and first month's service. Bills are generated prior to the service period, and sent out after the service period, so the consumer receives this bill usually about 6 weeks from the time of installation and payment. By that point, they may not remember whether they paid the first bill. If they saved their documentation, they get the pleasure of speaking with a rude Comcast "customer service" representative to have the situation remedied. If they didn't save the documentation, or just tend to pay bills without question, they get double billed. The problem here is that this situation is not just occasional or a bad coincidence; rather it is forced to occur routinely by Comcast's dubious business policies.
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#128165 Review #128165 is a subjective opinion of poster.
Service
Comcast Installation