State: New Jersey Product: Comcast Account Clear all filters (10 of 199 reviews match)
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Comcast - Why does the government let them raise their bill every month or so

1.1
Details
they make you a"deal" . 'Give up your HBO and we will lower your bill $20." But 2 months later , the HBO is still off and the bill goes up again about $20. No wonder they own big buildings . Total scam . This is the kind of thing the government should control
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Review
#1572704 Review #1572704 is a subjective opinion of poster.
Product
Comcast Account
Pros
  • Programming
Cons
  • Deceptive billing
Reason of review
Poor customer service
Loss
$240
Preferred solution
Price reduction
Tags
  • deceptive billing practices

Comcast - Account Review from Mount Laurel, New Jersey

1.4
Details
My bill with Comcast has been around $65 monthly. I hve been a subscriber since 2008. This month Comcast took my automatic payment but they took $104. I was never notified. I am supposed to be on an e bill & I have never received one. I have given them the e mail address I use several times. I spoke with someo e who could barely speak & much less comprehend English. I finally got someone named Chris. I explained what had transpired & he assured me it wpuld be corrected & I would be refunded the difference by credit. I said I wanted the money put back into my account i. 3-5 days. Of voyrse that never occured. Did a live chat with MaCecelia, that went no where. I called again and spoke with Joe. I told Joe I waould like to speak with an American as he was having difficulty understanding me. I have never been treated so rudely. "Joe" began speaking to another enployee in Spanish about the "white" woman on the phone & making disparaging remarks. I quickly chastised him in Spanish for making such comments about a customer. Some lady who spoke better English informed me I was credited $13 on my next bill. I am done with Comcast & will actively looking for another provider.
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Review
#814722 Review #814722 is a subjective opinion of poster.
Product
Comcast Account
Reason of review
Pricing issue

Comcast - Account Review from Iselin, New Jersey

Just a warning to anyone with Comcast service that lives in a multiplex/ multi family house or apartment building. This company WILL use your name and information to go into their system and make changes on other joined accounts they create under one profile. A sales rep will have you sign something stating they can make changes on your account (of course telling you it is to be of assistance to you) and then go in and pick up extra boxes and add services to sell on the side under your info. Do NOT trust their sales people and don't sign anything.
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Review
#689250 Review #689250 is a subjective opinion of poster.
Product
Comcast Account
Reason of review
Poor customer service

Comcast ruinned my credit rating, I cannot buy a house

1.0
Details
I was a comcast customer a few years ago. I paid my bill, moved and cancelled my account. They demaned return of their equipment. Since I had just moved, I was unable to return their equipment in time. Thye reported it to the credit agencies. They split one charge into 2 seperate charges, A couple of months Later on their service people came over & took the quipment. In Feb 2014, I got a refund of $48 and change. The account was settled. I deposited the check.To my horror, the outstanding collections is still on my credit history and my credit rating is severly affected.I cannot buy a house!! I called comcast & MS Dorothy Id NUmber 9EJ promissed to send the credit agency an letter removing the charges and copying me. It been over a month and they have not done anything!!! We need to collectively get together and sue them. How are they getting way with this?? This is illegal. Anu
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Review
#563931 Review #563931 is a subjective opinion of poster.
Product
Comcast Account
Cons
  • Did not follow through
  • Customer service
  • Lies
Reason of review
Poor customer service
Loss
$50000
Preferred solution
Please clear up the charges on my credit report. You should have done this a year ago.

Comcast - It took 5 days to reset my email account & I was experiencing intermittent land line.

I reached India, the Philippines, and after 5 days and several calls, a customer service rep. from India, did it for me .. 1st, they stated that I didn't have an account with Comcast. Then they gave me the wrong home phone number. Then I felt like I was on a merry-go-round....Then the attitudes surfaced. I called corporate customer relations, I should have called, dial a prayer.. Customer service in America has changed ! What they like to do is like at the park, throw bread to the pigeons !!! HBO, CINAMAX, 2-4 dollars a day for your inconvenience !!! Very insulting, don't you think ?? It is easier to go down a hill than up, but the view is from the top Mr. Roberts....
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Review
#520673 Review #520673 is a subjective opinion of poster.
Product
Comcast Account
Loss
$1000

Comcast - $600 MONTHLY BILL

I have had Comcast Cable and internet double play for about $180 a month. My bill comes on 11/20 and has jumped up to $219 per month. Ok I call and see what packages can lower my bill, if I get the triple play package it will be about $170 a month plus like a $30 set up fee. I go ahead with it, then the bill comes on 12/18 for $239.00. I call again and am told that the person who changed my package made a mistake so it nullified the change. I say fine, I'd like the triple play package for $170 a month and I'd like my account credited for the extra money I am paying this month because it was your mistake. Comcast finally agreed so this month comes I figured with the 170 a month plus the charges minus the credit, I'm looking at I don't know a $140 bill this month. I open the bill today, $603.61. They are trying to charge me #320.29 as a partial month charge for changes made between 11/28 and today. There were absolutely no changes to my tv service but they are charging me $320.29, plus some sort of $52.00 performance internet fee. They can't possibly be serious with these charges the only thing I can think of is that they want me to be so outraged at this and relieved when they take the charges off that I won't remember that they had agreed to credit my account. I have never seen any company act this way. The customer service representative was no help and I am still awaiting a call back from a manager.
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Review
#380442 Review #380442 is a subjective opinion of poster.
Product
Comcast Account
Loss
$460

Comcast-*** Poor Service and Consistently Lying

I had service installed at my residence on July 26, 2012 and a week later the service went down. I called numerous times within a three day period to have a repair tech come out but no luck. During that time period I spoke to God knows how many of the account reps who lied about someone calling back. At one point I was told that an an emergency ticket, escalated order was submitted and a sup would call the same day to dispatch a tech, never happened. Tech eventually arrived for original scheduled appointment 3 days later and I was given a $4.00 credit which I had to call in to get, it wasn't automatic, wow......... Fast forward about 2 weeks later and service went down again due to a large truck pulling down cable wire which is now laying across the road and hanging in my neibhors yard. In the last 24 or so hours, I've spoken with account reps from Nashville, Memphis, Mexico and the Philipines and the other two or three I didn't even bother to get their locations. Keep in mind, I live in Monroe, LA, which is in the North East Louisiana. I've had account reps pretend to be sups and pass my call along to other reps, when I asked to speak to the supervisor, I was told by a rep the sup would tell me the same thing he told me, "there's no one available or a message was dispatched to my local office and someone would call me back with 1-2 hrs", never happened. I was given another escalated ticket# for the second outage and told the matter would be taken care of on the same day and a sup would call to let me know the approximate time the tech was coming, never happend. I'm so, frustrated and pissed beyond pissed. At this point, I will discontinue my service and make sure that everyone within my sphere knows how horrible your ground reps and the lack of service available when needed. I don't think it is unreasonable to ask that your company show some semblance of customer service. tI seemed so easy for them to say, "no ones available or someone will call you back." You and your ground reps know customers are at your mercy (which none has been shown) and there's nothing any of us can do about it accept go to another provider and hope for a better experience. It's ashame that comcast outsource jobs to other countries and not have tech available to resolve technical problems here at home. Bet I get a billing statement ontime and you expect a to receive the payment on time too. Since all I'm to you the Corporate Head is a Number as in money....here are numbers for you: Acct#09577469245-03-1 Ticket # given on 8/18/12- 011374471 Ticket #given on 8/19/12-011377431 Can you say social media to spread the word on your corporate greed and *** poor service.....shame on you but i'm sure the big wigs don't give a hot *** because if you lose a few customer, you still make millions by outsourcing to low wage countries. Nancy W. 707 373-0205 freroqey@aol.com pray4peace not holding my breath for a return email or call.
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Review
#340289 Review #340289 is a subjective opinion of poster.
Product
Comcast Account
They sent me to collections last year for $354.44. It had not yet gone on my credit and I quickly realized it was because I had cancelled my account and hadn't yet returned equipment. (Mind you this was a matter of days). I spoke to Comcast & the Collections agency and...
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Anonymous
#434496

Comcast customer service was so bad that I made a commitment to never consider Comcast for the remainder of my lifetime. If I am an influential grandfather someday, I will ma...

Review
#279689 Review #279689 is a subjective opinion of poster.
Product
Comcast Account

Comcast customer-No-service

I disconnected Comcast May 2nd 2011. I was told by a Comcast rep to return the equipments to the nearest Comcast office within the week. So that was exactly what I did on May 3rd & got a receipt of returned equipments. The receipt also showed the account had 2 cents credit. I even verified with the rep at that office that I didn't owe anything. Then later on, I received phone calls from Comcast asking for their equipments. I told them that I have proof that their equipments were returned. They basically said not to worry. Then I received a bill in early June charging me for unreturned equipments. I called & spoke to yet another Comcast rep. I was so upset. The lady looked up my account & I was on hold a long time while she researched. She came back at the end & told me not to worry b/c the system showed that I don't owe anything. I asked for a confirmation email, but she said there wasn't a way for her to do that. Then today July 7th, I got another bill same as in June! I call Comcast again. I asked for a supervisor. After being on hold 15 minutes the rep came back on to tell me he can't find a supervisor. Then he connected me to Nadia. Again I explained my situation. She said I still owe Comcast for the modem. I explained that I didn't have modem owned by Comcast; I had an old modem that was offered for free six years ago via Comcast promotion w/ Bestbuy. When that modem died, I purchased another modem. All with my own money. At first rep Nadia didn't want to hear, but eventually listened. So finally she said she would have the matter researched & removed the charge for now. Comcast lost me for life, & I will spread the word.
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Review
#247524 Review #247524 is a subjective opinion of poster.
Product
Comcast Account

Comcast billed us for service we didn't have

Back in July our cable was turned off for no appparent reason to us. It was shortly after paying our June cable bill. We were on vacation so by the time we got home and realized that we didn't have cable we called Comcast and they said that there is no note on their end that there was any disruption on their end. They have cut our neighbors cable twice now, and will only credit our account to the date where they disconnected the cable in September. So they want us to pay over $200 for a service we did not, and still do not have!!!
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Review
#204456 Review #204456 is a subjective opinion of poster.
Product
Comcast Account