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3.0
Details
I've just installed the Latest Hardware Update from Comcast/xfinity about two weeks ago, the ARRIS TG1682G. The regrets have begone. Let me start by talking about the previous hardware that wasn't very impressive to start off with, at least the WiFi portion of it....
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Anonymous
#1458313

Received tg1682g upgrade to replace previous xfinity modem. Noted does not have backup battery which will cost me $40. The older one has battery but it’s not compatible. Think...

Review
#738168 Review #738168 is a subjective opinion of poster.
Cons
  • Ondemand
  • Internet speed
Reason of review
Compatability Issues
Preferred solution
Offer me a compatabile product at a reasonably low price

Comcast in Brick Township, New Jersey - Why does the government let them raise their bill every month or so

1.1
Details
they make you a"deal" . 'Give up your HBO and we will lower your bill $20." But 2 months later , the HBO is still off and the bill goes up again about $20. No wonder they own big buildings . Total scam . This is the kind of thing the government should control
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Review
#1572704 Review #1572704 is a subjective opinion of poster.
Pros
  • Programming
Cons
  • Deceptive billing
Reason of review
Poor customer service
Loss
$240
Preferred solution
Price reduction
Tags
  • deceptive billing practices
2.1
Details
I have been a Comcast customer for over 7 years the only reason i remain one is because they are the only available service in my area or else i would have canceled my account years ago. Each and every month i have the need to call them regarding my bills .a package...
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Review
#1207434 Review #1207434 is a subjective opinion of poster.
Pros
  • Nightmare
Reason of review
Pricing issue
Preferred solution
Price reduction

Comcast - Customer Care Review from Mansfield, New Jersey

1.0
Details
Comcast - Customer Care Review from Mansfield, New Jersey
Comcast - Customer Care Review from Mansfield, New Jersey
Inexperienced Comcast technician goes through my ceiling. Causing major repairs!
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Review
#848384 Review #848384 is a subjective opinion of poster.
Reason of review
Poor customer service

Comcast in Bellmawr, New Jersey - Channels subscription changed..

1.0
Details
Channels subscription changed without approval or any notice......Says I need a subscription to watch. I been with CC for more then 20 years. I was provided with comp cable, becasue I'm property manager, so when ever CC marketing Rep. wanted to do promo's at apartement complex I manage, I alway provided them with full access. Comcast cable tv is our perferred provider for all the units. During this time, I kept my channel lineup the same, once in a while I added internet service and then dropped it. I always paid my bill on time, most of the time ahead of time. So, last night I go to watch Bein network, I got a message on tv, it's not included in my subcriptin plan, so I thought maybe cable box needs to be reset, so I unplugged power and then plugged it back in, tried again, but same problem. Then I went channel by channel to see which channels I'm missing, then I find out all the premium, and sports channel are gone. Then I call, CC, I spoke to Dona, rep ID 96T, she kept indicating that company I work for (company that own apt complex) have stopped pay the part of bill, which was crazy since I have to approve or disapprove every invoice or bills, and becasue I pay for cable and I have all the paid bills copy. Then Mr. Dona, says, some one from my company had called and changed the channel line up, now it's important to point out, only my self and my wife are auth to make any changes to our account. So I ask her, Can I plz speak with your supervisor, she says, why,if it's about my channel lineup, she has answered all the questions, I'm like but you haven't, I want to know who changed my channel line up? She kept says, it's myself or my wife, who called and changed the channel line then I asked her, CAN I PLZ SPEAK WITH YOUR SUPERVISIOR, so then she just transfers me to bulk account rep, becasue Ms. Dona had said, she cannot do any thing since my account was a bulk account, so when bulk account rep reviewed my account, she said, she cannot do anything because it's not a bulk account, so she transferred me back to res accout rep, then Ms.Brittney, ID16675, reviewed my account after I repeated the entire story, said, my account is a bulk account, she will put on hold so she can follow up with bulk account supervisor, after 45mins, she told me that my account is a courtesy & bulk account, bulk accounts supervisor will be able to help but nothing more can done at the moment becasue it was 11pm Friday night, I would need to have the bulk account supervior help me, supervisor will call on on 6/25/16, still she was unable to answer, the question which is why my account was changed WITH OUT MY APPROVL OR ANY NOTIFICATION TO ME. So, I asked the last rep so do you have a case number or ticket number, in casue bulk account supervisor dosen't call, I have to call, I would need something so the rep can review notes on my acccount so he or she know what is going on, so I won't have to go over the entire story again, she said, no, there no ticket or case number she can give, only thing she will do is have bulk account supervisor call me, So I ask her, well why cannot the bulk account supervisor fix the issue now, since you reivewed my account with her, rep said, well we are about to close for the night, so supervisor will call me tomorrow... I seems like very 6months CC changes something, then after spend count less hours on the phone with mult-reps, from mult-dept, still they make you wait. I been with COMCAST for over 15years, aside from adding internet, I have never never changed my channel line up, so I'm very disappointed especially since we at spruce manor apartments (over 200 units), where I am property manager, we prefer our tenants sign up for comcast, for past 20 plus year had Comcast as our perferred cable TV provider. Depending on how my current issue is dealt with, we might have to rethink out partnership... Update: June 25,16 12:08pm, NO CALL from any one at CC bulk account dept.... June 25,2016, 4:03pm, STILL WAITING to hear from anyone at Comcast bulk accounts dept... Just in case if any one from CC is reading this, this is my device info:My Device Information My Zip Code:08031My Cable Provider:Recommended by ComcastUse Dac:trueMy Conroller ID:16My Map ID:3My Persona ID:11103My myDVR Manager Status:Not InstalledMy Set Top Box Names:Not InstalledMy Watchlist setup:trueFacebook Watchlist Syncing:falseFacebook Connect:falseMy public IP address:98.110.66.25My operating system:Windows - rv:47.0My web browser:Firefox 47 - Mozilla/5.0 (Windows NT 10.0; WOW64; rv:47.0) Gecko/20100101 Firefox/47.0My system type:Desktop computer or other deviceMy Silverlight version:5.1.50428.0My Flash version:22.0.0Javascript:enabledCookies:Enabled (1919 Bytes). Time Information My Clock Time:Sat Jun 25 2016 11:18:05 GMT-0400 (Eastern Standard Time)Server Clock Time:Sat Jun 25 2016 11:18:05 GMT-0400 (Eastern Standard Time) My Account Information In Home Authenticated:falsePrimary Account:trueProvider Codes:s, jt, du, cy, *** kf, ep, eq, hc, dm, cq, hb, eu, ey, ee, fm, u, gz, fc, eh, bt, gi, ja, bw, gf, bu, by, bs, at, em, kg, bl, ix, gd, fo, bp, gw, gr, iy, jy, k, dg, dt, bn, ha, bi, bj, ki, ka, ce, it, ez, dx, gk, fh, ef, fd, do, fy, jo, ju, is, au, ew, ed, b, go, dj, de, kb, h, fa, ci, fx, gq, cp, jf, cw, ge, ea, cb, eb, bz, jj, co, jr, gh, jc, gn, dp, gg, gl, dh, en, fi, cd, cf, fb, ar, cg, df, cu, ir, jq, br, fe, n, ex, jv, ga, fw, ke, fz, o, bx, dw, bb, bc, fn, ff, jm, dv, fs, ct, cs, et, cv, gv, fr, db, dr, jb, gm, er, fv, dy, bo, dn, ft, kp, el, bq, kd, km, jk, aw, je, dc, jl, jw, jn, da, im, iz, fq, fl, gs, bv, di, *** cx, dq, fg, fp, ds, eo, gx, y, es, gj, ev, ht, gc, fj, cn, ch, gb, eg, kc, cc, jiInternet Subscriber:falseCable TV Subscriber:trueVoice Subscriber:false
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Review
#871910 Review #871910 is a subjective opinion of poster.
Pros
  • Old channel lineup
Cons
  • Poor service reps
Reason of review
Poor customer service

Comcast - Internet Service Review from Mount Laurel, New Jersey

1.3
Details
I wàs promised internet blast for 39.00 monthly. This increased to 69.00 a month. Ridiculous price for only internet. Now they sent a letter stating I was mischarged and it SHOULD have been 89.00 a month and subsequently they will charge 89.00 PLUS 13.00 a month in LATE fees until further notice. Comcast and VERIZON are related companies who work together to hold a monopoly in the Richmond area. I have filed a complaint with FCC for unfair and ludicrous business practices. If you want WiFi you have no choice . I am NOT paying 100 a month for internet services.
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Review
#921063 Review #921063 is a subjective opinion of poster.
Reason of review
Pricing issue

Comcast - Comsast in Pine Hill, NJ – worst customer service EVER!

1.0
Details
Comsast in Pine Hill, NJ – worst customer service EVER! We’ve been using the service since March, 2016 with a modem we bought from Best Buy. Everything was fine until last week. The internet and TV has been cutting off every couple hours for several hours. We had countless calls with Comcast, who blamed everything on the modem (they said it’s because it’s not theirs), with the modem manufacturer, who could not help us either because they couldn’t establish the connection with the modem. After all those calls, we went to a Comcast office and got a modem from them and paid for the additional service. After the activation, it did not solve the problem. We called Comcast again, and after they couldn’t see the modem in the network, we requested a tech to come check everything. The next available appointment is in 8 days (!!!). Are you kidding me?! Why do you expect us to pay for your *** service or its absence for those 8 days??? Then I saw a Comcast tech coming to my neighbors (what a coincidence!) and asked him if he knows anything about service issues or why this has been happening. He said, the location we got the modem from, which is Turnersville, NJ, does not have the modems with the last software update, and that’s the reason it’s been acting up. He advised to go to Audubon or Cherry Hill and get an updated modem. So we made another trip to Turnersville to return the modem, then went to Audubon location and got another one. And guess what? It didn’t help either. Needless to say, we’re pissed off and hating to be Comcast customers. Can anybody tell me what is going on?!!
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Review
#923711 Review #923711 is a subjective opinion of poster.
Cons
  • Call center
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
Tags
  • PISSED AT COMCAST XFINITY
  • no internet
  • Wireless provider
  • Comcast Bad Service Xfinity

Comcast Tv Package Review

1.0
Details
Got my bill in today 156 dollard jumped 17 dollars on a package plan. Duckin pissed off like to tell them to cut the frickin cable line. And like to pay my bill at the 1980 billing 20 dollars thay can use the. That billing paper and wrip there *** with it
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Review
#882998 Review #882998 is a subjective opinion of poster.
Reason of review
Pricing issue

Comcast- Total Incompetant Morans- Ready to Swich to Verizon

1.1
Details
OMG where do I begin? As a loyal Comcast Customer for over 10 years, I am OUTRAGED at the TOTAL IDIOTS who work there! I swear, I dont think they have one single person that works there that knows what the *** they are doing! The aggravation, stress and money they have cost us in the last 2 months has been ridiculous! After calling in about the SAME issues over 25 times in the last 2 months, they still have not resolved anything on our account. Every time I call in and ask to talk to a supervisor in collections, they say they will transfer my call to collections but they ALWAYS send me to a different department. Today, I was transferred around TEN times before they FINALLY transferred me to the right department. Every time they transfer you to the wrong department, before they will trasfer you again to ANOTHER WRONG department, they make you verify your name, address, Social Security number, blah, blah, blah. Seriously? I just provided it about ten times and I have to do it again?? So, here's WHY I have had to call them repeatedly. Warning, this is a LONG story! I JUST moved into my house 2 months ago, on Feb. 4th. The first to weeks I lived here, I didnt even have Comcast. I decided to try Verizon FIOS because it was WAY cheaper and they were offering a $250 gift card. Well, we cancelled within our two week trial period and went back to Comcast because we did not understand the Verizon cable boxes because they were newer technology than we had with Comcast boxes, so we figured we would go back to Comcast because they were easier to understand the On Demand stuff. They also take a few days to put a show On Demand after it airs, but Comcast has it on by the next morning. (However we didnt realize that we could use our DVR to record it when it airs, even if we werent home.) So, we switch back to Comcast on Feb 17th. Well they gave us newer boxes than we had at our old address and they were similar to the Verizon boxes. So we take 2 of our 3 boxes in to exchange them for older boxes we could understand. Then, only one of the boxes worked, so we had to wait days for a rep to come out to figure out why, which we should have been credited for the time we couldnt watch TV in the living room. No such luck. So the guy says the box doesnt work because they gave us the wrong DVR box for this area and he gave us a new box. So that was the first mistake someone made. But, when we returned the boxes, they were so ***, they opened another account for us, so we were being billed like $700 per month for 2 months. In the last two months, they have shut us off 3 times, all with NO WARNING! We could not understand why they shut us off the first time, just a few days after our service was installed. So when we call to find out WHY, they say its because we owe over $300 for our last address, which we disputed, but they didnt care. They insisted we had to pay it to get service back on. So I went out in the worst snow storm we have had this year to go buy a prepaid debit card to pay it ASAP over the phone. So I pay it, but they didnt restore service for a few days because they kept saying we have to talk to some guy named Joe in collections to release the block. We couldnt reach him for days. He didnt return our calls. So again, we should have been credited on our bill for all of the time we were unable to use our services. Nope. They shut us off again saying we now owe over $700. I call them and tell them that is crazy because we only lived here for a little less than a month. They said we had 2 accounts. So we told them we didnt. They NEVER fixed the problem and we keep getting billed for 2 accounts, about two weeks apart. We paid them hundreds last month, because we had no choice. Nobody would fix the problem after calling Comcast about 20 times with the same problem. So then I get a phone call waking me up one day from a woman at Comcast saying she FINALLY fixed all of my problems, deleted the other account, adjusted my bill and said she changed my package to $159 a month. So I was relieved. Well that was all a CROCK of SH*IT! She didnt fix anything! The problem still happened. Then we got a notice saying $314 was due NOW. So I pay $300 of it on April 3rd right off my Social Security debit card. Then we get a shut off notice claiming $700 was due. We told them the bill said $314 due now and we paid $300. They told me they couldnt FIND any record of my payment. I verified with Direct Express that they got their money. They said Comcast claimed it on the 7th. I told Comcast that and they still couldnt find it and told me I had to contact Direct Express for a written verification of the payment. Which I did. It was going to take up to ten business days for the letter to come. In the meantime, our service would be shut off. Now they shut us off AGAIN yesterday, we call them again to tell that $300 payment was made and they need to find it. So they say, oh, we got that $300 on the 14th. We shut you off for $176 that was due April 4th. I was like, REALLY? We our 2 weeks past due and you shut us off with no warning? They tell me no you are $700 past due and more than 2 weeks late. OMG!!! This *** AGAIN! So then my wife calls later in the day and they tell her they will turn service on in 10 mins if I give a debit card number on the phone and they will bill it for $111 in one week. What is $111 for? When we call and the automated system says you owe $176, but when you talk to someone they still say we owe $700. So I reluctantly give the debit card number today. Service was supposed to be on in ten mins. Well the internet is back on, but now the cable boxes dont work. So we had to call back again, be transferred to the wrong dept a bunch more times before they say they have to send out a technician tomorrow. So here we sit AGAIN with no cable, which we should be credited for, but they wont do that. For all of the inconvenience, screw ups, tons of money we have paid, and all of the times we sat here with no service, THEY OWE US more than $111 in credit as far as I am concerned. So now I KNOW if I pay this $111 on the 29th, they will shut it off again in a couple days and say its for the $176. Then they will say we owe $700. I KEEP asking them to explain to me HOW we owe $700 when we have only lived here for 2 months. They just keep saying they dont know, its not their department. We should NOT owe $700 for 2 months of service to begin with, but we have already PAID more than that since we live here and they STILL say we owe hundreds more. Now they say they didnt credit the $300 we paid when they FINALLY found it, so now they say we like $376 ASAP and the new bill isnt even out yet!!! They seriously OWE ME money and a HUGE apology! I am pulling my hair out! I am ready to go BLOW UP Comcast, thats how mad I am!! I have NEVER in my life dealt with such incompetance! They can shove their $111 right up their *** because I am NOT paying it! Verizon came to our door the other day and offered us a great price to come back to them. I said I would think about it. Well, I called and left the rep a voice mail telling him I am ready to switch back to Verizon! I will just have to learn to use the new technology to use their boxes. That has to be less complicated than dealing with all of this Comcast BULLSH*IT! I am filing a complaint with the BPU and requesting a FORMAL Hearning. I am going to BLAST bad reviews of Comcast ALL over the internet, believe me! One last thing I need to bit*ch about Comcast, then I think I am done rambling: My package is supposed to be $159.99 monthly. What they FAILED to tell me is that that price DOES not include the equiptment that our last bill now says is an EXTRA $75 a month! They MADE me get the Triple Play, even though I CLEARLY said I didnt want phone service since we dont use landlines. They told me that my bill would be MORE with a Double Play than a Triple Play! What kind of sh*it is that? That is so ***! I also CLEARLY, many times said I DO NOT want an expensive HD Package. I dont care about HD and cant tell the difference anyway. Yet, thats what we have. They keep telling me, you have to pay for it so you might as well use it. What?? Why do you HAVE to be forced anything? I told them when I signed up, I wanted the cheapest package they had. Thats NOT what I got. They sure know how to RIP YOU OFF! Talk about the extortion of customers money! For someone who lives on Social Security, I DONT appreciate being ripped off! I cant afford it! When you look on their website to see package prices, it wont let you view them unless you sign in. Tried to do that. Tried to set up an account. It told me I already had a user name and it gave it to me, but nobody ever gave me a user name or password. So now I dont know the password, clicked on forgot password and it said I have to talk to them in person to get it. Screw that, calling them is a NIGHTMARE! If you live in South Jersey, Camden County area, call this Verizon Rep, named Craig. He will give you an amazing deal. 267-974-4369 Do yourself a favor, SCREW COMCAST, Get VERIZON! Comcast, you lost a loyal ten plus years customer, nice job! If I have anything to say about it, you will lose A LOT more when I am done with you!
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1 comment
Review
#625844 Review #625844 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$2000
Preferred solution
I want it resolved CORRECTLY ASAP, I want credit for ALL of my aggravation, inconveniece, time without service, I want my service to be stopped being shut off every other week, I want the $111 payment due on the 29th cancelled or I am going with Verizon.

Short Review on November 01, 2016

I got in Comcast for a year (12 ) months . In end of last two months , they over charge me & the rep say it's their policy bc of the tax.
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Review
#946875 Review #946875 is a subjective opinion of poster.
Reason of review
Problems with payment