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Xfinity Triple Play Review

1.0
Details
Don't even know where to begin!!! Horrible customer service & shady all around! Their goal is to lock you into a contract that you don't agree to. They do have be bait and switch concept down. My best advice, use any other service!
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Review
#737900 Review #737900 is a subjective opinion of poster.
Reason of review
Poor customer service

Comcast - Internet Service Review from Somerset, New Jersey

I recently got an updated router. Did the self install and discovered that although i already had service, i have to call Comcast to activate the line. I get on the phone with a rep who can't get it done but is itching to sell me a cable package (i dropped cable and phone and have only internet since last summer). I get a tech on the phone and we resolve the connection issue only to be bounced back to the rep who tells me that i can get internet, phone and basic cable with HBO for ~$86 per month, no contract and not a promotion. I said ok knowing i was going to their office the next day to return equipment and would find out the truth there. Sure enough, it was BS. The rep signed me up saying anything just to make his quota. I canceled the new service but kept the internet. My advice is to drop Comcast if you can or just retain internet and stream your video using Netflix, Hulu, whatever. Cut the cable and join millions of others doing the same and giving all cable companies the middle finger. Go online and look up how to accomplish this and help strike a blow against this monstrous monopoly.
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Review
#733057 Review #733057 is a subjective opinion of poster.
Service
Comcast Internet Service
Reason of review
Bad quality

High Price | Comcast review from Egg Harbor Township, New Jersey

Started out with $89.95 for bundled service. Phone, TV and internet. Went to $139.95 then $189.95 now $209.95 WOW. VERY LITTLE COMPETITION IN MY ZIP CODE. When I called to see if their are reasonable alternatives, price wise, I was told no current promotions but they would discount my bill $5.00 per month but I have to agree to keeping the service for 24 months or pay a penalty. I DECLINED. This is just more of the same as companies get bigger and bigger with less and less competition. Also, in my opinion, very few upgrades and minimal maintenance to their system overall. If you do have a problem they will eventually get around to fixing it. Overall not a favorite company of mine.
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Review
#730533 Review #730533 is a subjective opinion of poster.
Service
Comcast Bundle
Pros
  • Service technicians are good
  • Quality of service
Reason of review
Pricing issue
Preferred solution
Let the company propose a solution
Tags
  • The Bill

Customer Service | Comcast review from Hillsborough Township, New Jersey

It would be so very helpful if the person you speak to at Comcast does not speak with such a heavy accent that makes it difficult to understand him/her. I sometimes have to hangup and call again with hopes of reaching someone I can understand. I have had to ask the Comcast representative to repeat what she was saying several times before I could understand what she was saying. On top of which I received 4 phone calls back about an issue that was resolved during the first phone call. Each phone call asked me to go to my TV to try the same set of instructions. The first phone call determined that a service call was in order.
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Review
#723754 Review #723754 is a subjective opinion of poster.
Reason of review
Poor customer service

Review in Television/ Radio category from Princeton, New Jersey | Comcast review

1.0
Details
Comcast Can't Cast me as a" Customer anymore. Hello. This us an up date on my Comcast Cable review I write 6- months ago. Since I write about Comcast. I have moved from there business for ever!"
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Review
#709443 Review #709443 is a subjective opinion of poster.

Comcast Business Class Work Experience Review from Newark, New Jersey

1.0
Details
We had Brad M. Ferrin as our client service Manager and it was the worst experience of my professional career. We switched carriers because of the terrible treatment and service from Brad Ferrin . Brad Ferrin lied to us from day one, he talks slick to get you to sign up for extra services then understates the actual fees charged to us. Brad Ferrin has severe mood swings and has yelled profanities at my staff over the phone and stood us up for scheduled meetings. Stay away from Comcast Business until,they get rid of Bradley Michael Ferrin.
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Review
#702826 Review #702826 is a subjective opinion of poster.
Reason of review
Bad quality

Comcast Cable Customer Support Review from Absecon, New Jersey

1.0
Details
Comcast lies , there customer service people are the worst. Tell me why have to speak to someone in some third world country that are hard to understand .Why don't they hire from the U.S.workforce . Why do I have to talk to a machine before I can speak to a real person , not that they are any help . I have been trying for 7 days to have a tech to my house I have been given promises but no one shows up. I hate Comcast/Xfinity.
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Review
#702621 Review #702621 is a subjective opinion of poster.
Reason of review
Poor customer service

Comcast Internet Service Review

No internet for months. No show on appointments. Horrible customer service.
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Review
#690779 Review #690779 is a subjective opinion of poster.
Service
Comcast Internet Service
Reason of review
Damaged or defective

Comcast Billing Department Review from Bridgeton, New Jersey

I was told that Comcast is no longer gonna send out service interruption notices in which in the past they did , even gave u a date, so now u mean to tell us customers that we don't deserve a NOTICE! But you'll send us our bill. Any & EVERY COMPANY send out notices whether its ELECTRIC , GAS , etc, & yet STILL SEND A NOTICE & DATE OF SHUTTING OFF YOUR electric or gas, SO why can't Comcast do the same for their comcast customers!!
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1 comment
Anonymous
#1032476

Lmao. First off, I just want to point out that you make yourself look very irresponsible due to complaining about not getting a "Shut Off Notice" and mentioning that you get your bills....

You might consider making sure you DON'T breed. What a genius! You might consider maintaining your finances and setting priorities. Oh, and Comcast is a luxury.

You don't need it to see or cook food.

Review
#690350 Review #690350 is a subjective opinion of poster.
Reason of review
Bad quality

Comcast - Account Review from Iselin, New Jersey

Just a warning to anyone with Comcast service that lives in a multiplex/ multi family house or apartment building. This company WILL use your name and information to go into their system and make changes on other joined accounts they create under one profile. A sales rep will have you sign something stating they can make changes on your account (of course telling you it is to be of assistance to you) and then go in and pick up extra boxes and add services to sell on the side under your info. Do NOT trust their sales people and don't sign anything.
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Review
#689250 Review #689250 is a subjective opinion of poster.
Product
Comcast Account
Reason of review
Poor customer service