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A HORROR STORY WITH COMCAST RESOLVED

I have some important news for you as to how to get the attention of anyone who cares at the worlds worst company - Comcast!! When you get one of Comcast's alleged Customer Representatives, and they lie, give you false information, put you on hold for a half hour, tell you to hold while they get a supervisor, but only really give it to another flunky who says they are a supervisor, and require 5 added calls to get nothing done, do this after the ordeal. Calls the headquarters, 215-286-1700 and ask for Neil Smit, President. They will transfer you to what is called the Executive Service team or something like that. Tell that all about your experience and they will then take it on to get it done. You know, if you can believe it, after 5 customer calls to the 800# where I was lied to, kept on hold, given all sorts of promises, when I got this team involved they sprung into action. I got a call from the local Comcast in Florida like an hour later, got a call from the service company who blew off the prior appointment, and got my problem solved. And, if you can still believe it I have gotten 2 follow-up calls from headquarters AND the local office, to see if I was happy. Hope all of your loathers of Comcast like me who are stuck with them, take this advice to get someone there to care about the horrors you have suffered with their so-called customer service (ha ha) representatives.
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Review
#780031 Review #780031 is a subjective opinion of poster.
Reason of review
Poor customer service

Comcast in Mount Laurel, New Jersey - Constant aggravation!!!

Comcast is a constant aggravation from billing to service and everything inbetween. They are constantly trying to make you pay more, ;charges that are not approved such as services not requested and shows up on your bill, to the most recent letter sent that started with "oops we made a mistake" (received in December,2015) which resulted in breaking the contract that I have had at least for the past six months, and my bill is approximately $41.00 more a month effective January 2016. That happens to be approximately 20 percent increase!!! It's crazy that every company is out to rip off as many people as they can, Comcast is just as bad as the billing of health insurance. Study you bills everyone and take to time to compare them every month. Out of control!!!
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Review
#778294 Review #778294 is a subjective opinion of poster.
Cons
  • Time consuming
Reason of review
Pricing issue
1.6
Details
I signed up for a 2 year contract because customer retenton promised me a fixed price for the first year followed by only a $10 increase the second year. They just raised my bill and after 2 hours on the phone including time with a supervisor I was told that the...
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1 comment
mat1258
#1101345

They did the same thing to me and they DON'T give a *** about the customer! They have raised fees 3 times already for local channels and sports, which I DON'T even have! PURE ...

Review
#776770 Review #776770 is a subjective opinion of poster.
Reason of review
Pricing issue

Comcast Service Review

Horrible customer service; employees are extremely rude.
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Review
#755972 Review #755972 is a subjective opinion of poster.
Reason of review
Poor customer service

Comcast Cable Review

1.0
Details
I just spoke with 2 different representative and both of them hung up on me when I was asking a question about my Payment that I made the day before I asked to speak to a supervisor and that's when they both hung up on me I don't appreciate the customer service especially that I'm paying so much money to have this cable provider
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Review
#739780 Review #739780 is a subjective opinion of poster.
Reason of review
Poor customer service
3.0
Details
I've just installed the Latest Hardware Update from Comcast/xfinity about two weeks ago, the ARRIS TG1682G. The regrets have begone. Let me start by talking about the previous hardware that wasn't very impressive to start off with, at least the WiFi portion of it....
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5 comments
Anonymous
#1458313

Received tg1682g upgrade to replace previous xfinity modem. Noted does not have backup battery which will cost me $40. The older one has battery but it’s not compatible. Think...

Review
#738168 Review #738168 is a subjective opinion of poster.
Cons
  • Ondemand
  • Internet speed
Reason of review
Compatability Issues
Preferred solution
Offer me a compatabile product at a reasonably low price

Xfinity Triple Play Review

1.0
Details
Don't even know where to begin!!! Horrible customer service & shady all around! Their goal is to lock you into a contract that you don't agree to. They do have be bait and switch concept down. My best advice, use any other service!
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Review
#737900 Review #737900 is a subjective opinion of poster.
Reason of review
Poor customer service

Comcast - Internet Service Review from Somerset, New Jersey

I recently got an updated router. Did the self install and discovered that although i already had service, i have to call Comcast to activate the line. I get on the phone with a rep who can't get it done but is itching to sell me a cable package (i dropped cable and phone and have only internet since last summer). I get a tech on the phone and we resolve the connection issue only to be bounced back to the rep who tells me that i can get internet, phone and basic cable with HBO for ~$86 per month, no contract and not a promotion. I said ok knowing i was going to their office the next day to return equipment and would find out the truth there. Sure enough, it was BS. The rep signed me up saying anything just to make his quota. I canceled the new service but kept the internet. My advice is to drop Comcast if you can or just retain internet and stream your video using Netflix, Hulu, whatever. Cut the cable and join millions of others doing the same and giving all cable companies the middle finger. Go online and look up how to accomplish this and help strike a blow against this monstrous monopoly.
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Review
#733057 Review #733057 is a subjective opinion of poster.
Reason of review
Bad quality

Comcast in Egg Harbor Township, New Jersey - High Price

Started out with $89.95 for bundled service. Phone, TV and internet. Went to $139.95 then $189.95 now $209.95 WOW. VERY LITTLE COMPETITION IN MY ZIP CODE. When I called to see if their are reasonable alternatives, price wise, I was told no current promotions but they would discount my bill $5.00 per month but I have to agree to keeping the service for 24 months or pay a penalty. I DECLINED. This is just more of the same as companies get bigger and bigger with less and less competition. Also, in my opinion, very few upgrades and minimal maintenance to their system overall. If you do have a problem they will eventually get around to fixing it. Overall not a favorite company of mine.
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Review
#730533 Review #730533 is a subjective opinion of poster.
Pros
  • Quality of service
  • Service technicians are good
Reason of review
Pricing issue
Preferred solution
Let the company propose a solution
Tags
  • The Bill

Comcast in Hillsborough Township, New Jersey - Customer Service

It would be so very helpful if the person you speak to at Comcast does not speak with such a heavy accent that makes it difficult to understand him/her. I sometimes have to hangup and call again with hopes of reaching someone I can understand. I have had to ask the Comcast representative to repeat what she was saying several times before I could understand what she was saying. On top of which I received 4 phone calls back about an issue that was resolved during the first phone call. Each phone call asked me to go to my TV to try the same set of instructions. The first phone call determined that a service call was in order.
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Review
#723754 Review #723754 is a subjective opinion of poster.
Reason of review
Poor customer service