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COMCAST Monthly rate going up every single monmth

1.0
Details

Update by user Mar 14, 2016

Not yet.

Original review posted by user Feb 10, 2016

COMCAST is the worst service - period. Contract for 2 years - monthly service - $ 110.00 + $ 10.00 modem= 120. My payment after 2 month is already $134.00 - Why US regulation do not protect customers? They protect Comcast - STAY AWAY FROM CAMCAST. Monthly rate will be increased every single month by: $ 1.50, $ 2.75, $ 3.50 and go up and up. President REAGAN did perfect job with AT&T. Maybe Trump will do this same. Mark
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Review
#787321 Review #787321 is a subjective opinion of poster.
Reason of review
Pricing issue

Comcast - Internet Service Review from Somerset, New Jersey

Always an issue whether the picture is scrambled, sound cuts out or both. Always "temporary " outages and complete loss of picture almost like clockwork right around 8:30-9pm. Hope you don't want to watch a live show or movie, you'll miss half of it and have to get it on demand. Internet is a problem too. Losing internet connection when you have your own private wifi?? What a joke. My complex includes free cable in the rent otherwise I'd never pay for this kind of service.
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Review
#785285 Review #785285 is a subjective opinion of poster.
Service
Comcast Internet Service
Reason of review
Bad quality

I have had 2 years of screw ups and one letter to the FCC already. | Comcast review from Cape May Court House, New Jersey

Two years of badboxes. Over a year was charged for blast which I never had and found out on my own, otherwise I would still be charged for it. In exchange you gave me a free dvr box after you talked me into x one boxes, which are a joke. They do not work in Wildwood, NJ. Call to have a box reset because of power outage and then get charged for a new box. Call and get the bill fixed and then get a letter saying that they are going to charge me again. Call and get the bill fixed and at a certain rate and call back next month and it is changed by $30.00. Get a bundle and still it seems like they get your bill up each and every year that I stay with them, this is outrageous! This is why good customers that pay their bill at least 15 days ahead leave you for another company. I also had to have my password changed recently and now my internet is as slow as dial up.When I call about cable t.v, phone and internet, I have to speak and explain everything to at least 3 people about the problem. That and the fact that I want someone that speaks English.
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Review
#780763 Review #780763 is a subjective opinion of poster.
Service
Comcast Bundle
Cons
  • Unreliable service
  • Billing customer srvice
  • Lies about pricing
Reason of review
Poor customer service
Preferred solution
Price reduction

A HORROR STORY WITH COMCAST RESOLVED

I have some important news for you as to how to get the attention of anyone who cares at the worlds worst company - Comcast!! When you get one of Comcast's alleged Customer Representatives, and they lie, give you false information, put you on hold for a half hour, tell you to hold while they get a supervisor, but only really give it to another flunky who says they are a supervisor, and require 5 added calls to get nothing done, do this after the ordeal. Calls the headquarters, 215-286-1700 and ask for Neil Smit, President. They will transfer you to what is called the Executive Service team or something like that. Tell that all about your experience and they will then take it on to get it done. You know, if you can believe it, after 5 customer calls to the 800# where I was lied to, kept on hold, given all sorts of promises, when I got this team involved they sprung into action. I got a call from the local Comcast in Florida like an hour later, got a call from the service company who blew off the prior appointment, and got my problem solved. And, if you can still believe it I have gotten 2 follow-up calls from headquarters AND the local office, to see if I was happy. Hope all of your loathers of Comcast like me who are stuck with them, take this advice to get someone there to care about the horrors you have suffered with their so-called customer service (ha ha) representatives.
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Review
#780031 Review #780031 is a subjective opinion of poster.
Reason of review
Poor customer service

Constant aggravation!!! | Comcast review from Mount Laurel, New Jersey

Comcast is a constant aggravation from billing to service and everything inbetween. They are constantly trying to make you pay more, ;charges that are not approved such as services not requested and shows up on your bill, to the most recent letter sent that started with "oops we made a mistake" (received in December,2015) which resulted in breaking the contract that I have had at least for the past six months, and my bill is approximately $41.00 more a month effective January 2016. That happens to be approximately 20 percent increase!!! It's crazy that every company is out to rip off as many people as they can, Comcast is just as bad as the billing of health insurance. Study you bills everyone and take to time to compare them every month. Out of control!!!
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Review
#778294 Review #778294 is a subjective opinion of poster.
Cons
  • Time consuming
Reason of review
Pricing issue
1.6
Details
I signed up for a 2 year contract because customer retenton promised me a fixed price for the first year followed by only a $10 increase the second year. They just raised my bill and after 2 hours on the phone including time with a supervisor I was told that the...
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1 comment
Kazuo
#1101345

They did the same thing to me and they DON'T give a *** about the customer! They have raised fees 3 times already for local channels and sports, which I DON'T even have! PURE PROFIT for them!

Review
#776770 Review #776770 is a subjective opinion of poster.
Reason of review
Pricing issue

Comcast Service Review

Horrible customer service; employees are extremely rude.
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Review
#755972 Review #755972 is a subjective opinion of poster.
Reason of review
Poor customer service

Substandard security system installed incorrectly with a 2 year contract | Comcast review from Mount Laurel, New Jersey

Installation back in November 2014 was never done correctly. This was told to me by an xfinity technician who arrived to troubleshoot the system last week as the system was experiencing intermittent outages (not reassuring when your personal property and safety are at stake). Called to cancel today and was told early termination would cost me $440. Asked to speak to a supervisor. I was passed along to the "escalation department." Is it hard to believe that Xfinity has such a department? It was there that I told my troubles with the system to escalation team member, Mae. She was obviously reading pablum from some dialogue book or remembrance from a team building exercise on how to handle a customer with a complaint. She did not hear a word of what I said. She just kept reiterating that there was no way she could waive the early termination fee. I asked her if she could contact the technician who had told me that system had been installed incorrectly. She said she could not do that even though she stated that she had access to the technical call notes. With all the technology at Xfinity disposal, she cannot even contact the technician to investigate my complaint? I told her I could send her a picture of the equipment that was installed a year later by the technician. She said she could not receive emails and would not be interested in looking at the photograph. Then I called again to get an address for a letter of complaint. No such address exists according to the Comcast representative who answered the call. "Why don't you Google it," she said. There are great home security systems out there that you can install yourself and are month to month. And, they cost half the price. Check out your options before you made the mistake I did by buying a 2 year contract with a company that boasts an "escalation department."
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Review
#754265 Review #754265 is a subjective opinion of poster.
Reason of review
Poor customer service

Comcast Cable Review

1.0
Details
I just spoke with 2 different representative and both of them hung up on me when I was asking a question about my Payment that I made the day before I asked to speak to a supervisor and that's when they both hung up on me I don't appreciate the customer service especially that I'm paying so much money to have this cable provider
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Review
#739780 Review #739780 is a subjective opinion of poster.
Reason of review
Poor customer service
3.0
Details
I've just installed the Latest Hardware Update from Comcast/xfinity about two weeks ago, the ARRIS TG1682G. The regrets have begone. Let me start by talking about the previous hardware that wasn't very impressive to start off with, at least the WiFi portion of it....
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5 comments
Anonymous
#1458313

Received tg1682g upgrade to replace previous xfinity modem. Noted does not have backup battery which will cost me $40.

The older one has battery but it’s not compatible.

Think it’s time to shop for a replacement and stop paying Comcast. Appreciate the recommendations.

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Review
#738168 Review #738168 is a subjective opinion of poster.
Cons
  • Internet speed
  • Ondemand
Reason of review
Compatability Issues
Preferred solution
Offer me a compatabile product at a reasonably low price