Davie, Florida
1 comment
Not resolved

we had appointment for installation, never showed.Finally got installed a week later after calling every day.

However got billing a week before installation including a weeks charges before any equipment. Customer service knocked off $22, but when I got first bill after only TWO weeks of service I got a bill for the crazy amount of FOUR HUNDRED TWENTY TWO dollars!!!!. Their internet speed is fast- their billing speed is much faster and their creative accounting is enough to get senior citizen (me) a heart attack. $422 after 2 weeks of service.

Rip that *** right out.Even changing the packages to add on services still most channels wanted were additional and not present

Review about: Customer Billing.

Review #481548 is a subjective opinion of a user.

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Ronnie
#801944
I had something similar happen to me when I moved. When I called customer service (which is a joke) they told me not to worry about it and that most of it would be credited back to me on the next billing statement. They actually did this, surprisingly. Not sure what to say about your case, though.

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