First of all, I have had service with Comcast for a total of 5 days! We signed up to have wireless internet at our home..
with that being said, our wireless internet has not worked correctly any of the 5 days! I have been on the phone with technical support several times and they cant seem to fix it! I asked if they could please send the technician back out to correct the problem (the problem that has been from the set up). They then tell me there will be an additional charge of $80 to have the come fix it!
LET ME REMIND YOU IT HAS NOT WORKED SINCE THEY "HOOKED IT UP" 5 DAYS AGO! I explained to them that I did not feel that I should have to pay for something that should have been set up right to begin with! The customer service rep gets very rude and tells me that when they schedule them to hook up the internet that they are not responsible for it working?????? ARE YOU KIDDING ME??
3 hours and 4 people later a guy in billing tells me that I should in no way be told I was going to be charged $80 for a service that was never working! By this time I am beyond furious and am ready to switch companies after only 5 days!
So to all new customers....yes this is the way you will be treated with Comcast, and just be aware that they are not responsible for their services!! :)
Product or Service Mentioned: Comcast Technical Support.