In January of 2016, I signed a two (2) year contract with Comcast for Triple play. I was on Double play prior to that but they encouraged me to move to Triple play by giving me a $20 service discount.
They told me my bill would be $149.99 for the 2 years and they even threw in HBO as an exticement. Now, in March of 2017, my bill is $208. When I called Comcast, they said, the 2 year contract was only for the $99 bundle and all my other charges were for Technology fees. In Jan 2016 my technology fee was $15.93 (Including the $20 service discount) Now my Technology fee is $67.84.
My only response from Comcast' customer solution team was "did you read the fine print. You are only guaranteed the "bundle" for 2 years...not the Technology fees" He actually said "Did you read the fine print" Below are my Comcast bills from Jan 2017 and March of 2017.
Product or Service Mentioned: Comcast Bundle.
Reason of review: Poor customer service.
Monetary Loss: $60.
Preferred solution: Price reduction.