In October my cable was off and they billed for that month, Nov., 1 I went to pay my bill which is $ 139 and change. The office on 18601 NW 2 Ave., a young man who work there was helping me at the machine when he put my card in it took $647.42 off my card big difference from $139 and change to $647.42.
Miss DeJean manager of the office told me she will be able to take care of the problem, now for December they sent me a bill for $250.22, I have the basic cable plan with 200 channels HBO was not part of that plan but they added and I don't want or need anything else added to my plan. They gave me numbers to call and COMCAST WORKERS needs to understand without the many clients there would be no Comcast. The person who picked up my equipment in October didn't return the equipment on time so I got charged. I know if my bill was not paid on time they would cut the services, the problem is they will not return the $647.42 to my card or refund the payment by writing a check.
There should be changes in Comcast not only for those using the equipment, but for those working in Comcast.
When they want feedback I can't and will not give feedback. My name is Dessie Hart and my number is 786-315-1065 I don't owe this company that kind of money.