My bill changes every month, bogus charges all over the invoice that you can't make heads or tails of. You call and ask and these criminals are ALL salesmen and they'll give you the usual song and dance about those bogus "fees" and if you even try to get less to save more, forget it!
Can't tell you how many times I've been told "well, really this is the best deal for you, we could eliminate X and save you $8 bucks a month". Oh, what's the point?? I just got my latest bill and it's almost $30 bucks more than usual even after I deducted two movies I rented!
I'm sure there are $30 bucks worth of "fees" associated with renting the movies! CRIMINALS.