State: Michigan City: Troy Product: Comcast Customer Care Clear all filters (2 of 198 reviews match)
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Comcast in Troy, Michigan - Sales agent are Liars!

1.0
Details
I recently visited the Xfinity store to get a kit for performance starter package. While giving my details to sign up, I was told by sales agent at Xfinity store (in Troy, Michigan) to provide Social Security Number (SSN) as it is mandatory to complete the application. And he assured me that there will not be any hard credit check. Yet there was a hard query on my credit score which resulted in a dip in my score. This is pathetic! Such a liar!! Also when i refused to pay $50 for installation saying I will do it myself, I was given faulty cables so I have to call a technician. This is highly unprofessional.
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Review
#864736 Review #864736 is a subjective opinion of poster.
Service
Comcast Customer Care
Cons
  • Agent
  • Customer service
  • Company rules on how to fix problems
Reason of review
Poor customer service
Preferred solution
Remove the credit inquiry and provide decent and professional service
Tags
  • Poor Services

Comcast - Harassing me claiming debt through Credit Protection Assocation L P

I have been repeatedly contacted by mail by a debt collecting company hired by comcast called Credit Protection Assocation L P.They have claimed that I had a previous comcast bussiness account that was closed before an year, and I owe them $315 for unreturned equipment. I called comcast customer care team numerous time to resolve this matter, each time Comcast saying me that I dont have any debt!!.The last time the comcast support even gave me a confirmation code that I dont have any debt.. But, still i am getting these mails.i wonder how can they do such mistakes and pass on such informations to the debt collecting companies.
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Review
#474342 Review #474342 is a subjective opinion of poster.
Service
Comcast Customer Care
Loss
$315