State: Michigan Product: Comcast Internet Service Clear all filters (29 of 762 reviews match)
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Comcast - They suck at their only job

Our internet has gone down everyday for the past 4 days even after they sent out a technician, and I can only assume it will keep going down every day from now on
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Author
Location
Wyoming, Michigan
Service
Comcast Internet Service
Reason of review
Bad quality
Review #1442464 is a subjective opinion of poster.
0 comments

Comcast - Bad ,bad customer service, and they lied...

1.0
Details
for the past 11 years I have lived at the house I live at now..ive had about 12 Comcast service tech guys here..my internet has kicked on and off,all day long,,Netflix half of the time could not even watch a movie..tring to do my work on my laptop..was frustraighting...half into my work and internet would say noo connection ...and everytime they would come out they would bring me a new internet box..didn't work..in the mean time..all this was going on.we didn't have another internet provider in out area..and Comcast new this...they raised my internet to 95.00 a month...just for internet..nothing else.. I cancelled my tv and phone service with them..cuz it was horrible as well...so finally midwest internet comes alone ...tells me the reason for my no internet connection is cuz..theres about 500 people that are sharing the same line..i was like what!!! that's why I was getting kicked off..and I ask comcast about this many times..they lied to me and said no...no one is sharing a internet line..and as talking with the people that live around me..there having the same problems...sooo we are all switching to Midwest..i heard they where great..and they have been here 3 times..getting my internet ready...I will have my own fiber line..and share with no one...oh and I pay 49..00 a month...well comcast looks like you have competition.. and I will never have your *** service again,,,
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Author
Location
Lansing, Michigan
Service
Comcast Internet Service
Reason of review
11 years of problems
Preferred solution
Full refund
Review #1120521 is a subjective opinion of poster.
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Comcast Internet Service Review

A tree is laying on comcast wires pulling them down 5 feet. Cable line laying in backyard. No service. Rude rep. Will not accept my calls now. Hole in garage roof cannot be repaired until resolved. Saying won't come til Sunday night. I can't get anyone to understand what the problem is so that they will come! I don't care about holiday. Why didn't they fix yesterday?
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Author
Location
Milford, Michigan
Service
Comcast Internet Service
Reason of review
Damaged or defective
Review #761675 is a subjective opinion of poster.
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Comcast - Poor service

1.0
Details
inter net hasn't been working right for long time been calling them they said they set up appointment for a tech guy to come out but when he didn't show i called again the lady said that there wasn't a tech showing up even tho they gave me a time and day when he was showing up after being on phone with the lady about 1/2hr she hung up on me.At this up comcast service blows and i wouldn't recommend this service. comcast makes you pay alot for service that isn't even working right. When you get there agents on the phone they say they make appointment and they don't then they hang up on you.
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Author
Location
Flint, Michigan
Service
Comcast Internet Service
Cons
  • Service
  • Reliability
  • Agent
Reason of review
Poor customer service
Loss
$200
Preferred solution
Let the company propose a solution
Review #729596 is a subjective opinion of poster.
1 comment
Comcast is the worst internet provider I have EVER experienced. Service has been down for three weeks, ever since I was told to reset the router to get 75Mbps service. Spent three hours on chat and the phone trying to fix. Waited two weeks to get someone to come out...
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Anonymous
#1042537

I filed a complaint with the BBB and the FCC regarding my poor service. I am suggesting that you do the same. Also please take the time to contact the executives for customer ...

Author
Location
Franklin, Michigan
Service
Comcast Internet Service
Cons
  • Product does not work
  • Have to call multiple times to get a good call center person
Reason of review
Not as described/ advertised
Review #704919 is a subjective opinion of poster.
0 comments

Comcast - Fastest internet lol no way

1.0
Details
They claim they have the fastest internet when they don't. My internet is so slow and eveytime i call i get the same bs "Well there is some maintenance going on with the servers" lol "maintenance" so what it takes them 3 weeks to fix a "server" i'm not buying it one bit. And not only that but the coustmer representatives are dumb you ask them a simple question and they can't answer it. When i was with AT&T i had reliable internet speeds and the coustmer service was way better. Overall i am not happy comcast and wish i had never made the swich to comcast.
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Author
Location
Dearborn Heights, Michigan
Service
Comcast Internet Service
Reason of review
Bad quality
Review #650833 is a subjective opinion of poster.
1 comment
1.0
Details
Comcast told me they would charge me 39.99 for basic Tv and internet, and "free HBO" For 3 months. I get the bill and it is 64.55. So I only send them 39.99 since that is what they promised. Next bill is 108.55. They charged me a bunch of late fee's and a bunch of...
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Anonymous
#995160

39.99 is the flat price which in most cases don't include the taxes that come with the service. The other fees that they charge you are Modem Rental ( this ranges from anywher...

Author
Location
Lansing, Michigan
Service
Comcast Internet Service
Cons
  • Lies about pricing
  • Customer service is awful
Reason of review
Poor customer service
Loss
$109
Preferred solution
Full refund
Review #649841 is a subjective opinion of poster.
0 comments

Comcast Internet Service Review

Comcast sucks. You can't ignore the truth. The internet connection in my home constantly goes out, and they don't even have the *** decency to fix it. Its shameful. Why would they care about how you feel? All they care about is money. Money, money money. Well comcast, if you are reading this, me and countless others have a message for you. GO *** YOURSELF.
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Author
Location
Meridian Charter Township, Michigan
Service
Comcast Internet Service
Reason of review
Bad quality
Review #605899 is a subjective opinion of poster.
0 comments

Comcast - Internet Service Review from Milford, Michigan

1.0
Details
My cable and internet was having problems. Call was told because I had Comcast for so long devices we're outdated. I was told that needed New device that could be sent to my home if I installed it myself it would be free. Got te Bill was charge with installing it myself lie number one. Also my Bill crippled with fees and service did not have or ask to be added to my account. Call againspoke with rep who told me it would be taken care of lie number two. Paid the amount I ws told I owed. Bill comes in charge again for self installment and the old cable box I gave back by following instructions. Called agin gave tracking info as well as information that was ask for. Ask home much I owed paid the amount. Told was taken care of lie number three. Received another Bill still being charged. Called in but rep can't tell me what in being charge for, but was told my service would not be interrupted until matter was resolve lie number four. Service interrupted. Call again got hung up on twice and then was told my service was cut completely off. Spoke with another rep still can't give me an answer of why still being charged but only resolution is if I pay some more. At this point I'm done. Still no answer still paying for service I don't have or orthrized to be added to my Bill. Been with Comcast loyal forever and I'm now considering it's time to leave. I'm so frustrated by how I'm being tried.
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Author
Location
Milford, Michigan
Service
Comcast Internet Service
Reason of review
Problems with payment
Review #596911 is a subjective opinion of poster.
0 comments

Comcast - Internet Service Review from Southgate, Michigan

1.6
Details
Last sat I had an appointment no one showed up.... after talking to 45678899 people that didn't speak english finally found some to get me an appointment n had to wait another 3 days... the guys came out 4 hours before appointment time, hoked it up wrong n were completely rude to my family. Called tech support to see if they could help me hook up my internet over the phone n he said that they did it so wrong that he was unable to help me from over the phone n would send someone out within 24 hours. Today came n my appointment was 12 to 2 and no one called or showed up. When I called the comcast they said they showed up n said I was lying and that no one can come today it would be a few days. Dont do comcast.... such a terrible experience not to mention no respect for their customers.
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Author
Location
Southgate, Michigan
Service
Comcast Internet Service
Review #557809 is a subjective opinion of poster.