State: Maryland City: Greenbelt Product: Comcast Internet Installation Clear all filters (1 of 7 reviews match)
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Comcast - Liars

2.5
Details
Ordered Xfinity for new apartment. Had to tell sales rep 4 times that I only wanted internet after trying to sell me cable and phone. Tried to set up online account but ran into trouble, called them up but the rep was unable to help me b/c the system was down and told me my address didn't match what they had and that she would call me back when the system came back up "operate 24 hours a day that's our commitment to out customers". Well I figured out the problem on my own, I couldn't use the same email that I had previously at an older apartment and the 1st sales rep used abbreviations for my address which I could never had know thus the mismatch, and never received a call back. The day the tech was supposed to come, 8-10AM, I get a call at 9:50Am that he wasn't gunna get there till 10:30AM. 10:30 comes he's not there so I call him up, tells me "he just got caught up" and he'll be there a soon as he can. 11:00AM I call cs and they get dispatch to try and contact him but they can't so they contact his manager and about 40 min into the call they tell me he's "stuck in traffic". Not once did he say that to me the two time I spoke with him so I know he was lying and told the cs rep that. She was unable to give me an eta and that all she could do was take $20 off the install. Now they just cost me half a days worth of work and all they can give me is $20 not even close to the cost of the time off, so I told them unless the install is free I'm gunna cancel and go to Fios, 2 min later I was no longer in their system. Then the tech shows up at 12:30pm to do the install, um... get lost I cancelled and I'm glad you wasted the trip. I've never seen a comp where it's so difficult to setup the service yet so quick to let you go
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Author
Location
Greenbelt, Maryland
Service
Comcast Internet Installation
Cons
  • No resolution offered
  • Poor phone
  • Installation service
Reason of review
Poor customer service
Loss
$100
Preferred solution
Let the company propose a solution
Review #938862 is a subjective opinion of poster.