I've had an ongoing problem beginning Dec. 2010...talked to managers, supervisors, customer care reps.
I've been stood up w/ appointment, had my service need sent to the wrong departments, 2 or more times.
I've had to hold please, for a total of around 2/3 hours, cut off several times and had to call back, through all of it.
I might point out that I have payed my full bill on time during all this.
I have no desire to go over my problem with somebody new again...done this 3 or 4 times.
If you read the log on my account, when a tech. did come to my home, he decided the line that runs from the out-side of my home to your connection at the street, needs to be replaced. I was told this in Dec. last year.
I'm missing 11 channels I should get, and several others are fuzzy...I was told there is nothing wrong with the receiver and that you could complete the work w/o me even being home!
After 7 months of e-mails and phone calls they had a young customer care guy call and ask if I'm having a problem...please!
I'll be droping Comcast at the end of the month!
Product or Service Mentioned: Comcast Internet Service.