Comcast absolutely sucks. Had a storm that took out electricity and cable on a Friday afternoon around 3:00.
Electricity was back up in 30 minutes. Cable however took over 6 hours to restore. No phone, no cable, no internet. Called Comcast about refund for no-service and went into the land of ***.
Service support starts with a never ending path of automated prompts. Then you get a live voice --- From the Philippines. Did you know Comcast does not provide service to this country but they hire their cheap customer service labor from there? Got lied to multiple times, told I could not speak to a supervisor because they were all in meetings – really, all customer service supervisors are in meetings for this massive company?
Eventually they offered me a $15.00 refund that they claimed was automated when loss of service takes place. Really? I have never seen any automated discounts show up on any prior loss of service issue.
Held out for $30.00 but the experience was yet another example of what is wrong with letting companies like this get too big. These people are complete frauds and *** They need to be regulated like the airlines now where there are automatic penalties in place for poor quality/lack of service issues.
Product or Service Mentioned: Comcast Internet Service.
Reason of review: Poor customer service.
Preferred solution: Price reduction.