I went on Nov 20th and paid 200.00 down on my bill and comcast promised to leave my service on until I could pay the balance 1 week later. The customer service rep sent an e-mail to the supervisor to confirm.
3 days later, they cut off my service and when I called I was told no payment agreement was documented. This is the 2nd time Comcast has done this. They say whatever to get you to pay and then turn off your service anyway. They lie to your face to get you to pay and do what they want and when you complain, they act like it is your fault.
Comcast needs a serious policy change.
Unfortunately, they are the only service in my area and there is nothing I can do about it.
Location: Chattanooga, Tennessee
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