It amazes me that Comcast has no regard for customer satisfaction. My cable Tv service has been out, so I made a service appointment and of course no one would come out for 24 hrs.
I informed them that I troubleshot the issue, as an engineer, and the issue was outside with no signal entering the house. I told them I would not be home to wait for them, but worked only 1 mile away. They showed up at the house, but didn't check out the complaint because no one was home and didn't bother leave a note or place a phone call. After placing another call to their center, I receive a person who refused to allow me to speak with a supervisor or a manager.
After placing an additional call back, I was told they would not send someone out unless someone was home regardless of were the issue was. How does a company expect people to take unpaid time off from work for their lack of service.
They certainly have no issue raising prices without added benefit or notice. The state legislature needs to bring back competition to keep monopolies like Comcast in check.
Product or Service Mentioned: Comcast Tv Service.