February 12, 2012
Was specifically told I would not be charged for a customer service call, ( I even offered to make payment on my own via internet) and after I authorized a specified amount for payment Comcast takes it upon itself to add an additional amount to my check, which I did Not authorize. This should be Illegal.
Just because they are a large corporation they should not be give a pass to "scam" their customers, but should be held to the same standards as the general public. Anyone else would be breaking the law if they changed the authorized amount on a customer's check.
Researching alternatives to Comcast!
Product or Service Mentioned: Comcast Internet Service.