Update by user Sep 06, 2019
I was given a free two months of Showtime and an apology, but they need to apologize to my credit union, as it was not my fault this happened.
Original review posted by user Sep 06, 2019
I went to the app to schedule a payment. I accidentally scheduled the wrong amount and was unable to correct it on the app, so I called to get assistance from a representative.
While on the phone with her, she said that she deleted one of the payments, but she didn’t, so I am now overdrawn. When I spoke to someone about it, she read to me what was entered into the account information, which was fine, but I told her only one payment should have been processed, not! both!
Thanks for leaving me overdrawn, Comcast! How blatantly irresponsible of you!!!
Product or Service Mentioned: Comcast Account.
Reason of review: Problems with payment.
Monetary Loss: $280.
Preferred solution: Let the company propose a solution.
Comcast Pros: Internet and home security, When it works its good.
Comcast Cons: No excuse for cutting channels for the inflated price i pay now, Talking to someone who is in another country.