Comcast advised me to exchange my current modem for a new Arris.
No problem connecting and completing required form. However when I tried
to open an email attachment a screen popped up with the same form I already completed.
Completed form again and tried opening attachment. Same problem do I chatted on line. Was told the problem was fixed, tried to open attachment, form popped up again. This time I called, explained the problem and was told "everything checked out".
"If I couldn't open the attachment it was my computer".
No matter what I asked or said the response was.."it's your computer. Soooo, I called my son, he said, "Dad, reboot", and everything worked fine.
Product or Service Mentioned: Comcast Installation.