State: Indiana City: Valparaiso Clear all filters (2 of 4022 reviews match)

Comcast in Valparaiso, Indiana - Cable issues and service

Cable cut our wire to our house while doing the neighbors home. We called cable for hours and talked to several people outside of the United States. You can hardly understand these people and they cannot understand us also. At one point we were told to take in the modem,,,which we did. Well, that modem was bad. We were told service could not be till the following Tuesday at the earliest. It is Saturday! So we continued to call and finally after much discussion and and no taking their *** we had service set up for the next morning. It took a few hours but all is fixed and yes the line to the box was cut by the cable guy...why do we as customers have to deal with foreigners about cable. Can they not keep business in the U.S. ? It sucks. Always get the run around...nobody is responsible for good service. Yet cable jacks your bill up every chance they get. Get a customer service that is American...when we need to talk to a rep I would like to be able to understand them and they us. It is rediculous and even cheap on cables part. Your are a service in America to Americans so get American service reps. You sure take my American money so I would like to be happy with your service. And you should compensate people who have to deal with all the b.s. your company puts out.
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#933677 Review #933677 is a subjective opinion of poster.
Comcast Customer Care
  • Lying to customers about service problems
Reason of review
Poor customer service
Preferred solution
Full refund

Comcast - Account Review from Valparaiso, Indiana

Out scorching ! Worst idea ever. They have no comprehension of the world we live in . Extremely poor communication skills . The after five customer service department is a pacifier for customers . The only ability they have, is to add service to your current account. This company has the worst service any company could ever ever provided. These examples have been going on for so many years it is obvious they as owners of this company could care less about customer relations.
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#489757 Review #489757 is a subjective opinion of poster.
Comcast Account