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Comcast Internet Service Review

5.0
Details
Comcast are thieves! Very poor customer service
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Review
#647646 Review #647646 is a subjective opinion of poster.
Service
Comcast Internet Service
Reason of review
Poor customer service

Comcast in Fort Wayne, Indiana - Xfinity home-doesn't work and they won't fix it

2.0
Details
My xfinity home security service had a false alarm and the central monitoring station DID NOT call like supposed to. I have spend 34 days calling and leaving messages for supervisors to call me back and get this fixed...I have not received 1 call back. I contacted the BBB and received an e-mail from someone at comcast to call him. I did call and he stated that what I have been through does not warrant me to receive the early termination fees waived and I still have not received a discount or anything off of my bill for the 34 days my system has not been working properly. DO NOT EVER GET COMCAST in your home!! The people you get on the phone are NOT HELPFUL AT ALL and there is only 1 number to reach anyone at comcast.
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Review
#645382 Review #645382 is a subjective opinion of poster.
Cons
  • Agent
  • Disregard for their customers
Reason of review
Poor customer service
Preferred solution
early termination fees waived
Tags
  • PISSED AT COMCAST XFINITY
  • Poor Customer Experience

Billing Department Review

1.5
Details
I am tired of comcast telling me my bill is 40 dollars then a couple months later it's 60. When I call I can never get a straight answer ad to what my bill is going to be. It would be nice if it was a constant price and not introductory rates!
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Review
#638586 Review #638586 is a subjective opinion of poster.
Reason of review
Problems with payment

Comcast in Indianapolis, Indiana - Billing issues/ errors

Cheat company !!!! ever since I became a customer I am having proble,s with bring charged for service tech not once but twice rather than being no charge as per phone. Empty promises ..their deals and specials expire once you hang up the phone when you get your bill so much of trust..being billed wrongly for not paying witha ridiculous late fee.....fed up. With this company their promotions as promised over phone don't even last a month sometimes.. Seems to me they just want to sell you more stuff rather than listening to your problems and fixing them.
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Review
#632833 Review #632833 is a subjective opinion of poster.
Cons
  • Billing customer srvice
Reason of review
Poor customer service

Charge Review

I checked my credit score for the first time this year and I see some things I'm sure I didn't use there service, so I need to dispute transactions.......
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Review
#627632 Review #627632 is a subjective opinion of poster.
Reason of review
Problems with payment

Comcast - Internet Service Review from Indianapolis, Indiana

1.3
Details
Outages constantly. Comcast is horrendous!
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1 comment
Anonymous
#1165057

I ask Comcast for a telephone. But when I got a bill for install.

It was over 119 dollars. In the bill is internet, I do not have computer so I am not able to run internet, they put me in the bill wireless phone to. But I did not asked for this services so I went to the offices of Comcast and asked to disconnect, but so far they did not do this.

If they hope to get money from me is foolish I did not pay bill for install and do not going to pay no one CENT.

I tell do not use Comcast, better use AT T it more honest

Review
#615179 Review #615179 is a subjective opinion of poster.
Service
Comcast Internet Service
Reason of review
Bad quality

Charge Review

1.0
Details
Worst company for billing. Constant changing of pricing. Call them and they all lie. I get a different story every time even if call is only a day apart.
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Review
#614052 Review #614052 is a subjective opinion of poster.
Reason of review
Problems with payment

Comcast - Cable Service Review from Noblesville, Indiana

1.7
Details
Comcast has the rudest customer service and the most inconsiderate people answering their phones..it is ridiculous..not only did we have to wait on hold for 30 min but when I asked to be transfered they said "ok you're transfered now what do you want" yet I was speaking to the same person. Yesterday we were on the phone for 45 min and got transfered to someone's voicemail. So when we called back it kept saying no one is available and hanging up on us even though it says online agents are available 24/7. I have never wanted to cancel my services with someone so bad.
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Review
#598341 Review #598341 is a subjective opinion of poster.
Reason of review
Poor customer service

Comcast in Indianapolis, Indiana - Bad internet - BAD service - Extra charges

2.3
Details
I set up internet thru comcast when I moved to a new place. It didn't work for almost 2 weeks and when they finally sent someone, they charged me $39.95 for it and refused to remove it from my account. Even though I was told it would be free and even though it was their equipment outside that didn't work! I had to fight with them to get a credit for the couple weeks that it didn't work. Every time Ive been on the phone with them and asked them to note my account, the rep leaves something totally different! Finally, today the customer service rep told me that "I should have to pay for the technician because internet is luxury, not a utility" and that it was my choice to have the service installed. I've had my fill with them once and for all. Switching to AT&T. They aren't much better, but *** I'm finding out anything is better than Comcast these days!
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Review
#593062 Review #593062 is a subjective opinion of poster.
Service
Comcast Internet Service
Cons
  • Service
  • Lies
  • Customer service
Reason of review
Poor customer service
Loss
$40
Preferred solution
Full refund

Comcast in Lafayette, Indiana - Say one thing, do another

2.3
Details
I asked up front when setting up my account if there would be an installation fee. They said no. My first bill came with a $20 installation fee, despite the fact that they installed nothing; the previous tenant was also using comcast. I called to ask that it be removed. They said that it would be. I got my next bill and it was still there. I called again and they said that it was a "legitimate charge". I called the exact guy that set up my account and he said he would get the charge removed. Two weeks later...no action.
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Review
#544000 Review #544000 is a subjective opinion of poster.
Service
Comcast Installation