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Comcast Review from Indianapolis, Indiana

1.0
Details
icancled my service because I have had my bill change each month.Received a statement that I had a 65.33 refund. I cashed the refund put the money in my ck acct an paid my rent.Got a notice that my rent ck was65$ short.BOUNCE-FEES!!!!!!!!!!!! They cancled the refund checkan told me at the local office I owed them 77$. so mad.....fill in all the blanks I cant say here! What a bad way to treat anyone. linda *** comcast
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Review
#945858 Review #945858 is a subjective opinion of poster.
Reason of review
Problems with payment

Comcast - Customer Care Review from Indianapolis, Indiana

This company doesn't know it head from its ***! When ur company is 95% customer service, maybe u should hire people not from the *** Philippians or anywhere else for that fact! I want to be able to understand the person I am talking to and they should be able to understand me! I don't want to repeat myself 100 times to get NOWHERE!!! I have been trying to get new boxes for 2 months and a new modem. They sent me boxes, but who would be surprised, they were the wrong ones! And I have never yet once received my new modem! So here we r again, going into month 3 and still waiting! Then I told them they needed to compensate me, they said they were going to review it Bc they couldn't do anything yet since I haven't received my boxes.... How messed up! Word of wise, go with the other company if u can!!!
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Review
#925756 Review #925756 is a subjective opinion of poster.
Service
Comcast Customer Care
Reason of review
Poor customer service
Late Feb 016, I experienced problem with Comcast similar to puzzle pieces in screen. I attempted to remedy the problem but no success. I called Comcast they determined a service tech would be sent the next day. When the tech arrived he determined the problem was with a...
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1 comment
Anonymous
#1256875

I am in indiana as well, and around that time was having issues with my pictures, even without the hd.....anyways, they told mena satellite in space that they use to get service was not working right and they were working on it

Review
#803956 Review #803956 is a subjective opinion of poster.
Product
Comcast Account
Reason of review
Problems with payment

Comcast in Indianapolis, Indiana - Billing issues/ errors

Cheat company !!!! ever since I became a customer I am having proble,s with bring charged for service tech not once but twice rather than being no charge as per phone. Empty promises ..their deals and specials expire once you hang up the phone when you get your bill so much of trust..being billed wrongly for not paying witha ridiculous late fee.....fed up. With this company their promotions as promised over phone don't even last a month sometimes.. Seems to me they just want to sell you more stuff rather than listening to your problems and fixing them.
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Review
#632833 Review #632833 is a subjective opinion of poster.
Cons
  • Billing customer srvice
Reason of review
Poor customer service

Comcast - Internet Service Review from Indianapolis, Indiana

1.3
Details
Outages constantly. Comcast is horrendous!
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1 comment
Anonymous
#1165057

I ask Comcast for a telephone. But when I got a bill for install.

It was over 119 dollars. In the bill is internet, I do not have computer so I am not able to run internet, they put me in the bill wireless phone to. But I did not asked for this services so I went to the offices of Comcast and asked to disconnect, but so far they did not do this.

If they hope to get money from me is foolish I did not pay bill for install and do not going to pay no one CENT.

I tell do not use Comcast, better use AT T it more honest

Review
#615179 Review #615179 is a subjective opinion of poster.
Service
Comcast Internet Service
Reason of review
Bad quality

Comcast in Indianapolis, Indiana - Bad internet - BAD service - Extra charges

2.3
Details
I set up internet thru comcast when I moved to a new place. It didn't work for almost 2 weeks and when they finally sent someone, they charged me $39.95 for it and refused to remove it from my account. Even though I was told it would be free and even though it was their equipment outside that didn't work! I had to fight with them to get a credit for the couple weeks that it didn't work. Every time Ive been on the phone with them and asked them to note my account, the rep leaves something totally different! Finally, today the customer service rep told me that "I should have to pay for the technician because internet is luxury, not a utility" and that it was my choice to have the service installed. I've had my fill with them once and for all. Switching to AT&T. They aren't much better, but *** I'm finding out anything is better than Comcast these days!
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Review
#593062 Review #593062 is a subjective opinion of poster.
Service
Comcast Internet Service
Cons
  • Service
  • Lies
  • Customer service
Reason of review
Poor customer service
Loss
$40
Preferred solution
Full refund

Comcast in Indianapolis, Indiana - Intermittent and slow internet

1.7
Details
I have been having a lot of trouble with Comcast internet. Slow, spotty, intermittent connections. Three visits to the Comcast "support" website resulted in service visit that I cancelled in error but the guy showed up anyway because Comcast takes a while to notify their contractors of scheduling changes. He takes one look at the outside wiring and begins a litany of things wrong with it that a funded service visit will have to correct. OK. Visit #2 corrects some of it but it was getting on to lunch and the service person decided to bail fixing two of the 3 major problems she saw. She promised to call and schedule the last of the services (call never happened). Her work was so shoddy that what she did accomplish will have to be redone along with replacing the cheap wire used by the installation Comcast guy many years ago (problem #3). So I went to the "Support" website again to schedule a visit. That was such a nightmare (it took well over an hour after I contacted the online "support" person), that I am considering dropping Comcast. The new "Support" person determined that my old Comcast cable modem was not responding to demands to update its firmware so it should be replaced. He sent me to a Comcast service center in far SW Indy which had moved to south Indy several years ago. The real Comcast service center was on the far NW side of Indy where I traded in the old modem for a new one. Total time = a little over 3 hrs. Thank heaven it was a nice day and I rode my 50 mpg motorcycle. Hoopla. Problem #3 is scheduled for Tuesday. AT least it wasn't as bad as billing me for 2 modem/routers for more than 6 years ($6/month) when I have never had but one. Repeated calls to various parts of the company openly stopped the practice but on one had the authority to provide a refund.
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Review
#539344 Review #539344 is a subjective opinion of poster.
Service
Comcast Installation
Reason of review
Poor customer service
Loss
$450
Preferred solution
Deliver product or service ordered

Comcast Rapes their Customers and they could care less

In this Letter you will discover how I was Gang Raped by all of the Comcast Employees, one after the other after the other.. and how they continue to rape the rest of the world.... For the last few months I have been using the 14 day check hold so that i wont lose my service! Every month its always something with Comcast!.. the calls get dropped, your employees hang up on me.. I call back and I get transferred to only get hung up on AGAIN. Comcast is amazing about getting ppl who don't know anything about what they are talking about... I get ppl who don't want to be bothered or ppl who don't care to help. I have left at least 8 messages and NO ONE calls me back... Well Last week I made arrangement's to have 202.00 taken out of my account on July 7, 2014... Confirmation number 66825420 It took me 3 hours of my life to get to someone who wouldn't hang up, wouldn't transfer me..call me back... in the mean while my family is needing me but I'm too occupied with Comcast... so I wasted 3 hours of my life dealing with Comcast. As the days went on everything seemed to be OK.. until last Tuesday when I got my kids up for school. The TV and internet and the phone was off.. I was wondering what was going on.. maybe weather.. Not too sure so I called. and I get a message telling me that I need to pay my past due and the service will be restored... WHAT THE *** IS GOING ON! I was very confused I had just spent 3 hours of my life making these arrangements as I do ever single month! But Comcast has issues and had messed me up.. Soooooooooooooooooo I wait on the phone while getting my kids ready for school.. I'm on hold for ever.. and after about 30 minutes I am asked to leave a message on the voice mail, as if Comcast is some random resident and you are going to call back.. Im not a dummy so I hung up and called back... to only hear to call another number and then the phone hangs up.. I went on and on.. while dropping my kids off at school.. I started a Comcast chat on my phone in order to talk to a human. because clearly Comcast doesn't have Humans working so i can never talk to anyone.. No one ever comes to the phone.. I chat and tell the person that I need help.. They tell me I have to pay my bill. I explain about that 14 day hold.. they say call a number, I call it and NO ONE ANSWERS again.. they tell me to call back later! SO now I'm pissed and I really want to blow Comcast to pieces but that's not going to happen... So I start looking on the internet on my phone with MY internet service to find another number to talk to someone.. I called a number in PA... she answered.. talked to me.. I told her what was happening.. but then she says okay I have taken your case and someone will call you back. UGHHHHHHHHHHHHHHHHHHHHHHHHHHHH Do you know how it feels to go through all that, and you guys hire ppl who cant help? Have you guys ever thought about using Undercover boss? you really need to see the horrible training and service you guys have and how it effects us as clients. We are very un happy! I understand making money is more important then someone like me to be happy but usually companies play it off... SO now I'm pissed and I upset and no one cares. I have an arrangement but Comcast doesn't stick to their end of the deal... About an hour later a lady calls me.. I explain my problem and she listened... her name is Toni... it doesn't make up for the horrible treatment i get every month from Comcast but for once I had someone listen to me. I cried like a baby and she was so apologetic! I wish you had more like her in your company but you don't.. She fixes the problem and told me she didn't understand why that happen.. she said that everything was clear and she wasn't sure why that would even happen.. her I'm sorry were very heartfelt... I return home and everything is back on... 4 hours later I get a call from a women from Comcast..(Comcast is the DEVIL) she tells me it was a curiosity call and she is calling for me to pay the past due bill.... DIDN'T WE JUST GO THROUGH THIS??? wtf!!!! I stopped her and went on about the issues I had that day and that my payment was set up to be taken out on the 7th... Because I was so pissed she hung up and I haven't received a call again... Comcast cant even take the heat!!!!! I find it very funny because on the 7th the money was not removed from my account.. on the 8th it was still there.. but today it was finally taken..I personally feel I should have gotten a free month of service for all the trouble I have been going through with your company! I'm so frustrated with Comcast, Direct TV, AT&T.. all the cable places and all the Dish places You guys take customers as a JOKE.. you don't care about the time they put in to call your ridiculous answering services.. You dont care about about the high priced service. But I am suppose to just sit here and take it like i have no problem... When I call all of your many Numbers I cant get to a human to save my life and when i do I get an *** who doesn't know anything.. but you want me to recommend Comcast.. Did you know that your service is not all that.. Do you know what it feels like? If feel like I am being gang raped by your employees.. No one cares and I will never get a solution to the problem that Comcast caused! You would think someone would take a moment and say Im sorry! I would like to be compensated for my troubles... 6 months FREE of Cable, Internet and phone service... I deserve that for going through all this mess every month of my life....All because you hire cheap labor I will be looking for another cable company.. Maybe even invest in Hula! .. Im tired of being a *** to COMCAST Regards, Tiphanny Keyes
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Review
#512835 Review #512835 is a subjective opinion of poster.
Service
Comcast Service Transfer
Loss
$1000

Comcast in Indianapolis, Indiana - It is a monopoly!!!

Here are a few letters I wrote which will explain. Mr. Snachez is out local TV help guy. Mr. Sanchez, I never thought I would be one to contact you, but what I have just gone through with Comcast is horrifying !! And I hope you get other complaints of the same nature to take this to the public and the people that make our laws! My voice alone won't work. Comcast is a monopoly! I have no choice in cable TV and I need a choice in cable TV, because I have spent almost two weeks and numerous hours trying to undo what Comcast did to my 88 year old mother-in-law!!! It looks like she was taken advantage of during a recent visit by Comcast to her house. She has a caregiver who called after a storm because the cable wasn't working. The caregiver scheduled an appointment and the technician told her she needed a new box. He went on to explain that ALL boxes would have to be switched out anyway because of a "new system", but they would have to schedule another appointment. At that first appointment the tech. broke a $650.00 glass sculpture and said Comcast would contact them to figure out what to do - it has not yet happened. The second tech came out to replace the box and left. The next thing they knew, after hours of no incoming phone calls, was that the ATT phone number she has had for over 60 years had been "stolen" by Comcast and she was given a new number without any explanation or permission!! I have been traveling so trying to stay on top of this has been difficult. While I was gone I was informed by the caregiver that her internet had also disappeared. When I heard about this the night after her number had disappeared, I spent hours on the phone trying to get her number back, which is connected to her doctors and home security. I found an email address of someone at Comcast, so I wrote to him and continued to resend it until I heard from someone. After a few days I heard from Michael Riser, from Comcast’s Exe. offices in Michigan ( 734-254-1753 his direct line). Basically, all that Mr. Riser did was to call me everyday until the problem was resolved, which is an added issue… they (Comcast) couldn’t do anything to undo what they did, because ATT owned the number. But, then why could they mess with it in the first place??? After finally getting Att out to the house two different times- one for phone and one for internet - my mother-in-law has her number back. I had to ask Mr. Riser for compensation for Att’s $99.00 repair charge and begrudgingly, again after I insisted, he agreed to give her a 20% discount for 6 months. All was never offered - I had to ask!!!! When all lines were back to normal, Mr. Riser asked me if he could do anything else. I replied by requesting an answer to a question; “ How is it Comcast is not considered a monopoly”, he got rather agitated and said he could not answer that question. When I pushed to be transferred to someone that could answer that question, he basically told me we were done. I just wonder how many other elderly clients or not so elderly clients have been treated the same??? Not everyone has the patience to go thru what I went thru for 2 weeks! I also contacted Senator Jim Merritt ( State Senator from Indiana), who’s parents live next door to my mother-in-law. He was very sympathetic but could not help. Here is a copy of the letter I sent to Mr. Block at Comcast… From: Nancy V. Elder Subject: !!!!!****For Comcast Corporation Audit Committee Chairman Date: May 30, 2014 at 9:22:45 AM EDT To: audit_committee_chairman@comcast.com Cc: Senator.Merritt@iga.in.gov To Mr. Arthur R. Block Mr. Block, I live in Indiana and have been a customer of your for over 20 years, as has my 87 year old mother-in-law. Recently her cable went out due to a storm. The technician who came to fix it said she needed to have a new box, but it would be free. They put in the new box and left. Without her knowledge, much less consent, her ATT telephone number that she has had for over 60 years was dropped and she was assigned a new number associated with Comcast. I have been on the phone ALL DAY trying to un-do what your employee did.!!! I have spoken to more people and explained this more times than I should have to!! I have been transferred to every department, miss directed several times, disconnected three times ( was called back once) was told by your employee that he ( Abner emp. ID # BP-acaya001) would call me back in 1 to 2 hours and never did. I also spoke with a supervisor, Guevara Rosquites, who couldn’t help me either. After waiting the almost 3 hours for the call, I spent another hour on the phone waiting for them to connect her line with original number - put on hold again for 30 minutes and disconnected with no call back!! I was not accepting the 3 to 5 days to reinstate her old phone number and was allowed to hold while they connected the line, which still hasn’t happened, then disconnected again!!!! Other names of people I spoke to; Raven, James and Andrea in activation department. Nobody offered me a “ticket #” or any real customer service!!! Honestly, I have spent more than 7 hours today on the phone!! THAT in itself is unacceptable!!! Also unacceptable is an 87 year old women having her phone number of 60 years dumped in the time it took to install a new cable box!!! I also want to report that Abner, emp. ID # BP-acaya001 made an extremely unprofessional and inappropriate comment. When I asked to speak to a supervisor Abner told me “he” would be with me in a minute. While I was waiting and explaining the situation, Abner then said “she” referring to the supervisor. I questioned him and said, I thought you said “he” - who will I be talking to, a “he” or a “she”…. he replied with a slight giggle… “both, he is ***”!!! I was totally shocked and disturbed!!!! That is a call I hope was recorded!!!! Since I got nowhere clicking on the “contact us” tab on your online website ( you should try it- a complete run-around, just like my phone conversations!!), please forward this letter to Tom Karinshak, Senior Vice President of Customer Experience at Comcast and Mr. Brian Roberts, CEO of Comcast. I am filing a complaint with the State via Senator Merritt and http://www.in.gov/iurc/files/IURC_-_Electronic_Complaint_Form.htm. Just for starters… I will also contact the news media about this letter. Mrs. Elder’s account # is........ Please resolve this issue IMMEDIATELY!!!!!!! One angry customer, Nancy V. Elder 317-695-1182 This has been very disruptive of my life - not to mention my mother-in-law! Has anyone else made similar complaints?? Thank you for your time, Nancy V. Elder 317-695-1182
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Review
#503461 Review #503461 is a subjective opinion of poster.

Comcast Cut Off My Email Account

Going through an ugly divorce. However, soon-to-be ex-hubby did one good thing. He filled out a form from Comcast and provided a copy of his drivers license authorizing me to change the family Comcast account into my name. So I went down to the local Comcast location, with the necessary authorization paperwork and switched the account to my name. My big concern was if I could keep my current email address, old messages and address book -- no problem says the Comcast representative. I came home, activated the new service, and after speaking with a Comcast customer service rep by phone, was able to access my old email account. Everything seemed fine -- I even got a bill for $80 from Comcast in my own name -- then two days ago I suddenly couldn't access my email account. I contacted Comcast and at first was told that it was all just a silly glitch and would be quickly repaired -- but soon I found myself being transferred to another customer service rep, then a technician, etc. Apparently there was no information in my account record about the authorization forms I had submitted to the local Comcast office allowing me to make changes on the old account so Comcast cut off my email account. To turn the service back on I would have to go back to the local Comcast office and start all over again. When I pointed out that I must have submitted the necessary forms, had the proper authorization, to make changes on the account in the first place, the Comcast technician told me to have a nice day and ended the online chat.
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Review
#361848 Review #361848 is a subjective opinion of poster.
Service
Comcast Internet Service
Loss
$80