(4 of 203 reviews match)
Late Feb 016, I experienced problem with Comcast similar to puzzle pieces in screen. I attempted to remedy the problem but no success. I called Comcast they determined a service tech would be sent the next day. When the tech arrived he determined the problem was with a...
Reason of review
Problems with payment
Comcast in Portage, Indiana - Three weeks of outages...
Around the 4th of July weekend my internet went out randomly one night. after doing basic troubleshooting myself I called in to find out that there was an outage in my area. This happened for 4 nights in a row before i started to notice that it was going out around the same time and would come about roughly 3 hours from when it went out. this went on like clockwork for two weeks before they finally credited me 35 dollars off of my bill. I was also told that there was line work being done in my area, but I should rest assured that the problem is fixed and I shouldn't have any more issues. that night the internet went out again. called back in on a monday about 4 weeks into the issue and was told that the issue was now with their servers. I cancelled my account and have until the 28th of July before my services are shut off. Even as i type there is an outage in my area again tonight until midnight.
Comcast - Account Review from Valparaiso, Indiana
Out scorching ! Worst idea ever. They have no comprehension of the world we live in . Extremely poor communication skills . The after five customer service department is a pacifier for customers . The only ability they have, is to add service to your current account. This company has the worst service any company could ever ever provided. These examples have been going on for so many years it is obvious they as owners of this company could care less about customer relations.
Comcast in Huntington, Indiana - Billing is horrible
I just spent 2 hours of my life I will never get back arguing with Comcast customer service. I have been deployed with the military overseas for the last year. While deployed a divorce became necessary so at the end of November I called comcast to cancel service, I was assured that for my ex wife to get service reconnected she would have to pay the outstanding bill of 279.94 but to cover my bases I gave the rep my new address and cell phone number so that a final bill could be generated if my ex wife didn't pay it. The rep told me if she didn't pay it they would send my bill to finalize my account. Well go figure no bill ever came so I assumed bill was paid by ex wife to have service reconnected. So after no bill or contact from them all the sudden I begin getting robo called 4 times a day from a collection agency about a bill I didn't know existed. So I called again to resolve it as I wanted no negative information added to my credit report from this phantom bill. They said they would send me a new final bill in 5 days to pay but refused to recall the account from the collection agency thus damaging my credit rating. I find their lack of help in resolving this horrible not once would they accept responsibility for the billing error their solution is to pay the collection agency and allow the credit blotch what an absolute load of garbage I have been a customer for over 7 years and never had a late payment. I'm fed up with them I will never allow their service or products into my home again I would rather read a book. I have contacted better business bureau in Washington, D.C. And recommend others to do the same sorry for the long rambling message but really just pissed off now.
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