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Comcast’s bad business practices

Billing is a joke. Canceled cable, told I must drive 30 minutes one way to return equipment at my expense because they close customer service centers. Comcast has a monopoly and requires a class action lawsuit for their unethical business practices.
1.0
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Michigan, Indiana
#1508090
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My Mom and I went to Comcast yesterday. June 26th 2018. She took back her router. The lady started arguing with me & my Mom. Saying we were on a contract??? That we never signed?? When we asked her to make a copy of the contract she said only her supervisor can print...
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3.3
#1290398
I do not have Comcast but the box is in my yard. We have had to contact them 5 or 6 times and nobody can get out here to pull the line and close up the box. I wouldn't take Comcast if it was free. All we get is the run around. Nobody comes out. They promise they will...
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h.kitchener
h.kitchener

If you have notified them and they failed to remove it, just remove it yourself.

#1180947

Comcast Review from Indianapolis, Indiana

icancled my service because I have had my bill change each month.Received a statement that I had a 65.33 refund. I cashed the refund put the money in my ck acct an paid my rent.Got a notice that my rent ck was65$ short.BOUNCE-FEES!!!!!!!!!!!! They cancled the refund checkan told me at the local office I owed them 77$. so mad.....fill in all the blanks I cant say here! What a bad way to treat anyone. linda *** comcast
1.0
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#945858
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Comcast in Upland, Indiana - Internal fighting spilling over to customer

A box doesn't work. Tech support says the legacy box is incompatible on the same line as an X1 box. I must have two X1 boxes but another group has to authorize it. The other group simply said that tech support does not know what they are doing, that they say this all the time, but it is not true. No authorization for a second X1 box. I say I don't care which box, just one that works. Tech services says it is shipping a box. So, why reflect that here? Third time with an issue that I authorized the follow up survey. Only when a problem is corrected by resetting or something simple do I get the call. When the problem goes deeper, I do not get the call. Sounds like they are stacking the deck. I have tried for a half hour to find an email address of some higher up than the same tech support/customer service people that are fighting each other, so that the suits would understand what is going on inside the company. Can't find it, so here I report.
2.3
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Upland, Indiana
I liked
  • Tech support
  • People were nice but couldnt help
I didn't like
  • No escalation process beyond scripted customer reps
  • Inter-department fighting
#940111
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Comcast in Valparaiso, Indiana - Cable issues and service

Cable cut our wire to our house while doing the neighbors home. We called cable for hours and talked to several people outside of the United States. You can hardly understand these people and they cannot understand us also. At one point we were told to take in the modem,,,which we did. Well, that modem was bad. We were told service could not be till the following Tuesday at the earliest. It is Saturday! So we continued to call and finally after much discussion and and no taking their *** we had service set up for the next morning. It took a few hours but all is fixed and yes the line to the box was cut by the cable guy...why do we as customers have to deal with foreigners about cable. Can they not keep business in the U.S. ? It sucks. Always get the run around...nobody is responsible for good service. Yet cable jacks your bill up every chance they get. Get a customer service that is American...when we need to talk to a rep I would like to be able to understand them and they us. It is rediculous and even cheap on cables part. Your are a service in America to Americans so get American service reps. You sure take my American money so I would like to be happy with your service. And you should compensate people who have to deal with all the b.s. your company puts out.
1.0
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I didn't like
  • Lying to customers about service problems
#933677
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having had the service for some time 2+ years and in the last year the problem has continued to increase in frequency. our video feed has no problem but the internet drops off completely we have had customer service out 2 times and they all brag how the signals are...
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Anonymous
Anonymous

This is called "ranging" when a couple of the lights on your modem/gateway drop off. You can replace the modem a thousand times and the same thing will occur. The reason is be...

1.8
I liked
  • When it works
I didn't like
  • Non reliable service and billing error
#925802

Comcast - Customer Care Review from Indianapolis, Indiana

This company doesn't know it head from its ***! When ur company is 95% customer service, maybe u should hire people not from the *** Philippians or anywhere else for that fact! I want to be able to understand the person I am talking to and they should be able to understand me! I don't want to repeat myself 100 times to get NOWHERE!!! I have been trying to get new boxes for 2 months and a new modem. They sent me boxes, but who would be surprised, they were the wrong ones! And I have never yet once received my new modem! So here we r again, going into month 3 and still waiting! Then I told them they needed to compensate me, they said they were going to review it Bc they couldn't do anything yet since I haven't received my boxes.... How messed up! Word of wise, go with the other company if u can!!!
#925756
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Every day... for the past week and a half, internet service has gone out. Each time it has a fit, it goes on and off erratically for a good 2-3 hours. Every day. You see Comcast. The word "outage" implies "oh, something went wrong! We'll fix it!", and it certainly does...
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Shaggsloco22
Shaggsloco22

Sounds like you may have some anger issues to resolve. Hope you don't brought up on domestic terrorism charges for the firebomb comment. Something tells me you'd do it your...

1.0
#892348

Xfinity Home Review

Comcast is the biggest, money hungry, crooked, company with the most rude, unknowledgable Customer service. I could go on and on about bad experiences but there isn't enough time. I recommend you get a fish before you give this screwed up outfit your money. They suck! Period!!!
1.0
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Value for money
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#868782
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