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Comcast in Indianapolis, Indiana - Intermittent and slow internet

1.7
Details
I have been having a lot of trouble with Comcast internet. Slow, spotty, intermittent connections. Three visits to the Comcast "support" website resulted in service visit that I cancelled in error but the guy showed up anyway because Comcast takes a while to notify their contractors of scheduling changes. He takes one look at the outside wiring and begins a litany of things wrong with it that a funded service visit will have to correct. OK. Visit #2 corrects some of it but it was getting on to lunch and the service person decided to bail fixing two of the 3 major problems she saw. She promised to call and schedule the last of the services (call never happened). Her work was so shoddy that what she did accomplish will have to be redone along with replacing the cheap wire used by the installation Comcast guy many years ago (problem #3). So I went to the "Support" website again to schedule a visit. That was such a nightmare (it took well over an hour after I contacted the online "support" person), that I am considering dropping Comcast. The new "Support" person determined that my old Comcast cable modem was not responding to demands to update its firmware so it should be replaced. He sent me to a Comcast service center in far SW Indy which had moved to south Indy several years ago. The real Comcast service center was on the far NW side of Indy where I traded in the old modem for a new one. Total time = a little over 3 hrs. Thank heaven it was a nice day and I rode my 50 mpg motorcycle. Hoopla. Problem #3 is scheduled for Tuesday. AT least it wasn't as bad as billing me for 2 modem/routers for more than 6 years ($6/month) when I have never had but one. Repeated calls to various parts of the company openly stopped the practice but on one had the authority to provide a refund.
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Review
#539344 Review #539344 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$450
Preferred solution
Deliver product or service ordered

COMCAST CHARGING ME 5 YEARS AFTER MOVING OUT OF SERVICE AREA!~

Update by user Sep 11, 2014

Comcast Corporate called me and fixed it all! Said it was their mistake!

It would just be nice if everyone would just slow down and listen to the original complaint and not drag it out 2 weeks.

Original review posted by user Sep 10, 2014

In 2009 I moved away from Comcast service area, so obviously didn't transfer, just shut it off. Paid and closed my bill 11/2009. Checked my credit (as I do often) Comcast placed a $89 bill in my name with a collection co., COMCAST collections is impossible to reach!!! I have been trying to 2 weeks! NOW, my fake $89 bill is with 2 separate collection companies!!! Credit Protection Associates & Eastern Account System ... they do not care what I say, they just want the $89! I would rather pay someone to not get Comcast then give them $1! I've spoken to a Senior Collections Coordinator, Nate Piase (sp) and he seems to have made the situation worse, because it was after I spoke to him that I got the call from the 2nd company! I'm in the process of buying a house & I have this *** $89 charge on my credit that SHOULDN'T BE THERE!!!!
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Review
#532264 Review #532264 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Get a hold of me, ASAP! Take care of these issues!!!!

Comcast Rapes their Customers and they could care less

In this Letter you will discover how I was Gang Raped by all of the Comcast Employees, one after the other after the other.. and how they continue to rape the rest of the world.... For the last few months I have been using the 14 day check hold so that i wont lose my service! Every month its always something with Comcast!.. the calls get dropped, your employees hang up on me.. I call back and I get transferred to only get hung up on AGAIN. Comcast is amazing about getting ppl who don't know anything about what they are talking about... I get ppl who don't want to be bothered or ppl who don't care to help. I have left at least 8 messages and NO ONE calls me back... Well Last week I made arrangement's to have 202.00 taken out of my account on July 7, 2014... Confirmation number 66825420 It took me 3 hours of my life to get to someone who wouldn't hang up, wouldn't transfer me..call me back... in the mean while my family is needing me but I'm too occupied with Comcast... so I wasted 3 hours of my life dealing with Comcast. As the days went on everything seemed to be OK.. until last Tuesday when I got my kids up for school. The TV and internet and the phone was off.. I was wondering what was going on.. maybe weather.. Not too sure so I called. and I get a message telling me that I need to pay my past due and the service will be restored... WHAT THE *** IS GOING ON! I was very confused I had just spent 3 hours of my life making these arrangements as I do ever single month! But Comcast has issues and had messed me up.. Soooooooooooooooooo I wait on the phone while getting my kids ready for school.. I'm on hold for ever.. and after about 30 minutes I am asked to leave a message on the voice mail, as if Comcast is some random resident and you are going to call back.. Im not a dummy so I hung up and called back... to only hear to call another number and then the phone hangs up.. I went on and on.. while dropping my kids off at school.. I started a Comcast chat on my phone in order to talk to a human. because clearly Comcast doesn't have Humans working so i can never talk to anyone.. No one ever comes to the phone.. I chat and tell the person that I need help.. They tell me I have to pay my bill. I explain about that 14 day hold.. they say call a number, I call it and NO ONE ANSWERS again.. they tell me to call back later! SO now I'm pissed and I really want to blow Comcast to pieces but that's not going to happen... So I start looking on the internet on my phone with MY internet service to find another number to talk to someone.. I called a number in PA... she answered.. talked to me.. I told her what was happening.. but then she says okay I have taken your case and someone will call you back. UGHHHHHHHHHHHHHHHHHHHHHHHHHHHH Do you know how it feels to go through all that, and you guys hire ppl who cant help? Have you guys ever thought about using Undercover boss? you really need to see the horrible training and service you guys have and how it effects us as clients. We are very un happy! I understand making money is more important then someone like me to be happy but usually companies play it off... SO now I'm pissed and I upset and no one cares. I have an arrangement but Comcast doesn't stick to their end of the deal... About an hour later a lady calls me.. I explain my problem and she listened... her name is Toni... it doesn't make up for the horrible treatment i get every month from Comcast but for once I had someone listen to me. I cried like a baby and she was so apologetic! I wish you had more like her in your company but you don't.. She fixes the problem and told me she didn't understand why that happen.. she said that everything was clear and she wasn't sure why that would even happen.. her I'm sorry were very heartfelt... I return home and everything is back on... 4 hours later I get a call from a women from Comcast..(Comcast is the DEVIL) she tells me it was a curiosity call and she is calling for me to pay the past due bill.... DIDN'T WE JUST GO THROUGH THIS??? wtf!!!! I stopped her and went on about the issues I had that day and that my payment was set up to be taken out on the 7th... Because I was so pissed she hung up and I haven't received a call again... Comcast cant even take the heat!!!!! I find it very funny because on the 7th the money was not removed from my account.. on the 8th it was still there.. but today it was finally taken..I personally feel I should have gotten a free month of service for all the trouble I have been going through with your company! I'm so frustrated with Comcast, Direct TV, AT&T.. all the cable places and all the Dish places You guys take customers as a JOKE.. you don't care about the time they put in to call your ridiculous answering services.. You dont care about about the high priced service. But I am suppose to just sit here and take it like i have no problem... When I call all of your many Numbers I cant get to a human to save my life and when i do I get an *** who doesn't know anything.. but you want me to recommend Comcast.. Did you know that your service is not all that.. Do you know what it feels like? If feel like I am being gang raped by your employees.. No one cares and I will never get a solution to the problem that Comcast caused! You would think someone would take a moment and say Im sorry! I would like to be compensated for my troubles... 6 months FREE of Cable, Internet and phone service... I deserve that for going through all this mess every month of my life....All because you hire cheap labor I will be looking for another cable company.. Maybe even invest in Hula! .. Im tired of being a *** to COMCAST Regards, Tiphanny Keyes
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Review
#512835 Review #512835 is a subjective opinion of poster.
Loss
$1000

Comcast - Review about Cable Downgrading from Bedford, Indiana

I needed to downgrade my cable to the cheapest level, after an hour of being transfered they asked if i wanted the cheapest package and they hung up........
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#510867 Review #510867 is a subjective opinion of poster.

Comcast in Portage, Indiana - Three weeks of outages...

Around the 4th of July weekend my internet went out randomly one night. after doing basic troubleshooting myself I called in to find out that there was an outage in my area. This happened for 4 nights in a row before i started to notice that it was going out around the same time and would come about roughly 3 hours from when it went out. this went on like clockwork for two weeks before they finally credited me 35 dollars off of my bill. I was also told that there was line work being done in my area, but I should rest assured that the problem is fixed and I shouldn't have any more issues. that night the internet went out again. called back in on a monday about 4 weeks into the issue and was told that the issue was now with their servers. I cancelled my account and have until the 28th of July before my services are shut off. Even as i type there is an outage in my area again tonight until midnight.
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1 comment
Anonymous
#1185332

Dude, I started having outages on the 4th too. Every few days it would drop and start back up for like 14 hours.

Now today both cable and internet are both out and Comcast can't even get anyone out here until Saturday.

I'm about to cancel my service as well. Pay too much for it to be out all the time.

Review
#510793 Review #510793 is a subjective opinion of poster.

Comcast in Indianapolis, Indiana - It is a monopoly!!!

Here are a few letters I wrote which will explain. Mr. Snachez is out local TV help guy. Mr. Sanchez, I never thought I would be one to contact you, but what I have just gone through with Comcast is horrifying !! And I hope you get other complaints of the same nature to take this to the public and the people that make our laws! My voice alone won't work. Comcast is a monopoly! I have no choice in cable TV and I need a choice in cable TV, because I have spent almost two weeks and numerous hours trying to undo what Comcast did to my 88 year old mother-in-law!!! It looks like she was taken advantage of during a recent visit by Comcast to her house. She has a caregiver who called after a storm because the cable wasn't working. The caregiver scheduled an appointment and the technician told her she needed a new box. He went on to explain that ALL boxes would have to be switched out anyway because of a "new system", but they would have to schedule another appointment. At that first appointment the tech. broke a $650.00 glass sculpture and said Comcast would contact them to figure out what to do - it has not yet happened. The second tech came out to replace the box and left. The next thing they knew, after hours of no incoming phone calls, was that the ATT phone number she has had for over 60 years had been "stolen" by Comcast and she was given a new number without any explanation or permission!! I have been traveling so trying to stay on top of this has been difficult. While I was gone I was informed by the caregiver that her internet had also disappeared. When I heard about this the night after her number had disappeared, I spent hours on the phone trying to get her number back, which is connected to her doctors and home security. I found an email address of someone at Comcast, so I wrote to him and continued to resend it until I heard from someone. After a few days I heard from Michael Riser, from Comcast’s Exe. offices in Michigan ( 734-254-1753 his direct line). Basically, all that Mr. Riser did was to call me everyday until the problem was resolved, which is an added issue… they (Comcast) couldn’t do anything to undo what they did, because ATT owned the number. But, then why could they mess with it in the first place??? After finally getting Att out to the house two different times- one for phone and one for internet - my mother-in-law has her number back. I had to ask Mr. Riser for compensation for Att’s $99.00 repair charge and begrudgingly, again after I insisted, he agreed to give her a 20% discount for 6 months. All was never offered - I had to ask!!!! When all lines were back to normal, Mr. Riser asked me if he could do anything else. I replied by requesting an answer to a question; “ How is it Comcast is not considered a monopoly”, he got rather agitated and said he could not answer that question. When I pushed to be transferred to someone that could answer that question, he basically told me we were done. I just wonder how many other elderly clients or not so elderly clients have been treated the same??? Not everyone has the patience to go thru what I went thru for 2 weeks! I also contacted Senator Jim Merritt ( State Senator from Indiana), who’s parents live next door to my mother-in-law. He was very sympathetic but could not help. Here is a copy of the letter I sent to Mr. Block at Comcast… From: Nancy V. Elder Subject: !!!!!****For Comcast Corporation Audit Committee Chairman Date: May 30, 2014 at 9:22:45 AM EDT To: audit_committee_chairman@comcast.com Cc: Senator.Merritt@iga.in.gov To Mr. Arthur R. Block Mr. Block, I live in Indiana and have been a customer of your for over 20 years, as has my 87 year old mother-in-law. Recently her cable went out due to a storm. The technician who came to fix it said she needed to have a new box, but it would be free. They put in the new box and left. Without her knowledge, much less consent, her ATT telephone number that she has had for over 60 years was dropped and she was assigned a new number associated with Comcast. I have been on the phone ALL DAY trying to un-do what your employee did.!!! I have spoken to more people and explained this more times than I should have to!! I have been transferred to every department, miss directed several times, disconnected three times ( was called back once) was told by your employee that he ( Abner emp. ID # BP-acaya001) would call me back in 1 to 2 hours and never did. I also spoke with a supervisor, Guevara Rosquites, who couldn’t help me either. After waiting the almost 3 hours for the call, I spent another hour on the phone waiting for them to connect her line with original number - put on hold again for 30 minutes and disconnected with no call back!! I was not accepting the 3 to 5 days to reinstate her old phone number and was allowed to hold while they connected the line, which still hasn’t happened, then disconnected again!!!! Other names of people I spoke to; Raven, James and Andrea in activation department. Nobody offered me a “ticket #” or any real customer service!!! Honestly, I have spent more than 7 hours today on the phone!! THAT in itself is unacceptable!!! Also unacceptable is an 87 year old women having her phone number of 60 years dumped in the time it took to install a new cable box!!! I also want to report that Abner, emp. ID # BP-acaya001 made an extremely unprofessional and inappropriate comment. When I asked to speak to a supervisor Abner told me “he” would be with me in a minute. While I was waiting and explaining the situation, Abner then said “she” referring to the supervisor. I questioned him and said, I thought you said “he” - who will I be talking to, a “he” or a “she”…. he replied with a slight giggle… “both, he is ***”!!! I was totally shocked and disturbed!!!! That is a call I hope was recorded!!!! Since I got nowhere clicking on the “contact us” tab on your online website ( you should try it- a complete run-around, just like my phone conversations!!), please forward this letter to Tom Karinshak, Senior Vice President of Customer Experience at Comcast and Mr. Brian Roberts, CEO of Comcast. I am filing a complaint with the State via Senator Merritt and http://www.in.gov/iurc/files/IURC_-_Electronic_Complaint_Form.htm. Just for starters… I will also contact the news media about this letter. Mrs. Elder’s account # is........ Please resolve this issue IMMEDIATELY!!!!!!! One angry customer, Nancy V. Elder 317-695-1182 This has been very disruptive of my life - not to mention my mother-in-law! Has anyone else made similar complaints?? Thank you for your time, Nancy V. Elder 317-695-1182
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#503461 Review #503461 is a subjective opinion of poster.
I have been a loyal Comcast customer for almost ten years. That is why, in December of 2013 when a Comcast door to door salesman came to my home to sell me the Xfinity home services, I was trusting and listened to what he had to say. During our conversation I informed...
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#500463 Review #500463 is a subjective opinion of poster.
Loss
$1000
Tags
  • sales lies

Comcast - Account Review from Valparaiso, Indiana

Out scorching ! Worst idea ever. They have no comprehension of the world we live in . Extremely poor communication skills . The after five customer service department is a pacifier for customers . The only ability they have, is to add service to your current account. This company has the worst service any company could ever ever provided. These examples have been going on for so many years it is obvious they as owners of this company could care less about customer relations.
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#489757 Review #489757 is a subjective opinion of poster.

Comcast in Crawfordsville, Indiana - Large ugly orange cord in my backyard unsafe for my children to play

Two years ago my husband and I noticed a large orange cord lying across our backyard. It was November and cold so we assumed it would be buried in the spring (HaHaHa ). Last week I was mowing and ran over it with the mower. It wrapped around the mower blades, snapped into and in doing so bent the *** out of my mower blades! I have talked to soooo many Comcast employees on the phone trying to get this issue resolved to no avail! Every time I am transferred to a supervisor I begin to tell them why I am calling and the immediately hang up on me....GGGRRRR! And the kicker is we aren't even Comcast customers. How am I supposed to get this taken care of if Comcast is training their management to hang up on these complaints?
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#489045 Review #489045 is a subjective opinion of poster.
Loss
$500

Comcast in New Albany, Indiana - You name it, it has happened

RUN FOR YOUR LIFE AND DO NOT DO BUSINESS WITH THIS COMPANY! Originally I went into the local store to sign up for cable with DVR service and wireless internet services. Found out very quickly I did not have wireless internet services or DVR service. Went back to the store. Funny the woman who sold me who is a great sales person turns out to suck at customer service. Rude and no help. She did switch out my box to get wireless access. Get home and set up. So now I have wireless internet which has been password protected and not with a password I selected. Guess what local store can't help you with password help. So I am calling the customer service line, WHAT A NIGHTMARE!!! I have tried at least four times to get to someone who could help me. First, off shore employees who are not understandable, then transferred, on hold, transferred again, on hold....Each time I have spent at least an hour and still do not know what my wireless internet password is. Furious I call customer service drop coverage to basic services and no DVR. My bill has increased significantly??? Then I get a mailing saying OOPS we haven't been charging you for DVR an your bll will increase. After a live chat I finally get in and have a message that there is an outage in my area. Funny I am on their website and watching cable TV, no outage. Buyer beware! If you want to pay an increasing amount each month, pay for services you can't access and never want to talk to someone for help this may be your company. Otherwise, I suggestyou do as I am doing next, contacting DISH Network and telling Comcast to shove it.
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#473078 Review #473078 is a subjective opinion of poster.