I have been battling with Comcast since November 2007 and my issue still has not been resolved. They are falsely charging me for a cable box that I voluntarily gave the Comcast technician and they have even gone so far as to have placed me with a collection agency for something I no longer have in my possession.
Now they are threatening to put this on my credit. I have talked to several customer service reps and only one manager. I have had three customer service reps fill out investigation form that continue to get overlooked. I have called the collection agency to dispute the charges and in return has written me a very unpleasant letter stating that I refuse to pay the charges and that my time to make a dispute has passed.
The collection agency and Comcast are the most incompetent money hungry, and unprofessional companies I have ever seen. Something needs to be done about this to get this off my credit or prevent it from getting on my credit report.
Any suggestions to who I can write to resolve this mess that I am not responsible for?