Missed appointement | Comcast review from Frankfort, Illinois

tech didn't show up from 1 to 3 pm they called and said tech will be in at 4pm no show! we called at 430pm and they have a *** story like them... was on hold for more then 30 mins to hear some more *** from those people. no supervisor to talk to, this company has no manners and customer support is nothing but ***. i think we are moving our business service to att, at least you will be talking to humans, no ignorant customer service, which dont know what that means for a company that will not value people time and all they have is bas excuses and lies
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#917451 Review #917451 is a subjective opinion of poster.
Comcast Customer Care
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
  • Bad service by comcast

Comcast's Awful Service

Two weeks ago I had my cable and internet installed. I have a TIVO, so I requested the cableCARD; and my appointment was scheduled on Sunday, May 25 between 1 and 4. The tech. finally arrives at 5:30 pm, with a DVR. I told him that I do not need a DVR; I need a cableCARD for my TIVO. It turns out that he did not have anymore cableCARDS, and that I would have to reschedule an appointment to have that installed. I could not do that because I was leaving on vacation and I needed something to record my shows, so I had him install the DVR until I return and I can then schedule to install the cableCARD. He then moved onto the internet installation. He was clearly online setting everything up, and as soon as he left it stopped working. I called for tech support, but a recording tells me to do two options which are unsuccessful. I am told to make an appointment to have the internet repaired. I leave for vacation and return on Monday, June 2. I call to make my appointment for Saturday, June 7. I explain that not only do I need my cableCARD installed, but I need someone to come and fix my internet. The representative on the phone tells me the same person can do both. Saturday comes, and the tech is a no show. I call, and the representative on the phone tells me that the tech. will call me to let me know what was going on. I wait until 6:30 pm and he never called. I call to reschedule for Sunday, the next day, and the rep. tells me that they don't schedule appointments on Sunday. How was I able to get my installation on Sunday two weeks ago?! She tells me to reschedule. I have to schedule on a weekend, I work until 6 pm and apparently your tech. people can't schedule that late. Why is that when most people work 8-6? I am not waiting another week to have someone finish what they started, with the certainty that I will be sitting all day waiting and not have them show up? I can't trust your scheduling! I call on Sunday to try and talk to someone else, with no success. He tells me that tech. can come on Sundays. Why was I told the day before that they can't?! The rep. tells me that Monday between 1-4 is available. After much debate, I tell him to book the Monday 1-4, I can once again modify MY schedule, how very inconvenient! He tells me "now it’s not available, we are all in a system and someone must have booked it". I hang up; this is incredible how hard it is to experience anything positive from your company. I am sitting still with no TIVO and no Internet. Now do not tell me that I need to schedule something with the internet department to have that fixed. Do you think I want to go through all this with the internet department as well?! IT is this hard getting something accomplished with my cable; I have absolutely no faith in your internet department!
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#123537 Review #123537 is a subjective opinion of poster.
Comcast Installation

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