State: Illinois Product: Comcast Internet Service Clear all filters (39 of 763 reviews match)
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Comcast in Chicago, Illinois - Refuse to come out to raise cable line

1.0
Details
cable line is 4.5 feet off ground and has been that way since may 15 2019 have called them 6 times and still will not do any thing about it
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Review
#1581013 Review #1581013 is a subjective opinion of poster.
Service
Comcast Internet Service
Cons
  • Poor service
  • Will not repair there line
  • Disregard for their customers
Reason of review
Poor customer service
Loss
$5000
Preferred solution
this is a safety thing since the line is in my back yard anyone can trip over and i can be held at fault

Comcast Internet Service Review

2.1
Details
Terrible service. Its getting worse every day. Im less than 60 days with comcast but i already hate it... NEVER AGAIN!
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Review
#949836 Review #949836 is a subjective opinion of poster.
Service
Comcast Internet Service
Reason of review
Bad quality

Comcast in Chicago, Illinois - 2 Cancelled Service Appointments by a No-Show Technician

1.5
Details
I have Comcast internet service and have been having a ton of issues with spoty service. I called multiple times to get this fixed only to be told that the modem needed to be restarted. After doing this multiple times without any resolve I asked for a tech to come out to look at the line. The 1st appointment the tech never showed up even though Comcast said they did. I rescheduled for the following day and the same thing happened. I called customer service and put a few complaints on twitter. I received a call back from a manager who proceeded to tell me I had an outdated modem, not true. The modem was purchased this past weekend and is on the approved comcast list. She proceeded to blame me for the intermittent service due to an old modem. Someone on twitter finally contacted me back and all they were willing to do was reschedule the appointment. I have wasted so much time dealing with Comcast. Their service is terrible and their customer service is unable to solve issues or provide credit for the wasted time. I would love to switch to a different provider but do not have any other options.
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Review
#944118 Review #944118 is a subjective opinion of poster.
Service
Comcast Internet Service
Cons
  • Appointment times
  • Lousy customer service
Reason of review
Poor customer service
Loss
$400
Preferred solution
Deliver product or service ordered

Comcast in Hanover Park, Illinois - Without service

3.2
Details
Needed higher speed for working inhouse. Had comcast installed. 6 hours later the internet and 2 of 3 tv sets were not working. this was on a wednesday. 3 phone calls on thurs. 2 on friday 1 on sat. 3 hours on cell with the tech guys. They sent a tech on sunday. After I told them that the equip was bad the tech determined that the equip WAS BAD. DUH. Comped me 25 bucks.BFD. Then they wanted to know if I was satisfied. OMG. Dont know what to say. Not.
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Review
#813730 Review #813730 is a subjective opinion of poster.
Service
Comcast Internet Service
Pros
  • Techs that were at the house were good
Cons
  • Company rules on how to fix problems
Reason of review
Bad quality

Comcast in Oswego, Illinois - Email problems

1.0
Details
I had an email address and password that worked until this morning. Now I have a new address and password. I never asked for them. All of my emails that were sent to the old address are gone. I've talked to two different people (who could barely speak English), but got absolutely no satisfaction. Comcast is horrible. As soon as we're not locked in to one of their "specials" we'll be going somewhere else. We had them at our old address, but when we moved we were considered new customers.
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Review
#782410 Review #782410 is a subjective opinion of poster.
Service
Comcast Internet Service
Reason of review
Poor customer service
Preferred solution
Give me my old email address!

Comcast in Chicago, Illinois - Horrible customer service

2.2
Details
I had been a comcast customer for over 15 years. They put me in collections since I was a month late on my final bill. When I called them, they had received my payment and when I asked that they update the credit agency, they put it off on me and then hung up on me. This is the company that I have paid over $200 a month to for a very long time. I will never work with comcast again and will encourage my friends and family to stop all service with comcast.
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Review
#777825 Review #777825 is a subjective opinion of poster.
Service
Comcast Internet Service
Pros
  • Pathetic
Cons
  • Customer service and price gouging
Reason of review
Poor customer service

Comcast customer service is terrible!!

2.0
Details
Internet went out and it even confirmed on their site that there was an outage in my area. Well a day later and still no internet so i called Comcast up and basically told me up front my modem is dying. I didn't believe the guy but he insisted that he have a technician come out to look at the modem. He didn't offer to check the cable lines or anything on Comcast's end to ensure i was getting a good enough signal. At this point i was already upset so i hung up. Mysteriously the internet came back on again 5-6 hours after i had called, about 4 hours after i wrote on comcast's forum telling them their customer service is terrible. It irritates me to no end how Comcast comes off and says i need a new modem because the one i have does not work good enough. It works fine. Besides having that internet glitch, this company is greedy and most likely was going to force me to use one of their modems raising the price of my service! Annoyed by this service and i hope Google Fiber will be available soon, getting tired of Comcast and i definitely recommend Dish, Direct TV or if you have anything better in your area avoid Comcast if you can. Comcast is not a recommended service, customer service is a joke and i wouldn't trust them at their word saying when something needs replacing when it's their business practice that needs fixing.
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1 comment
Anonymous
#1077120

Comcast is still horrid, can't wait long enough for google fiber. Telling customers to upgrade to a new modem, either by buying one or renting one is ridiculous.

Review
#648642 Review #648642 is a subjective opinion of poster.
Service
Comcast Internet Service
Pros
  • Able to use existing modem
  • Internet speed
Cons
  • Prices
  • Customer service
  • Having to get a new modem
Reason of review
Poor customer service
Preferred solution
Price reduction

Comcast - Internet Service Review from Chicago, Illinois

1.0
Details
Been having problems with my cableinternet for over a month now and I have had 7 technicians to come out with no resolve. Cable boxes switched, news lines even switch from one tap to another and still the same issue. Now I'm waiting on the next service guy to probably tell me something I already know. He can't fix it and will send the person who can. Its truly SAD and if no resolve this time you can disconnect my services because I'm done with Comcast
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Review
#632632 Review #632632 is a subjective opinion of poster.
Service
Comcast Internet Service
Reason of review
Bad quality

Comcast Internet Service Review

This is the worst service. I ever had my services never worked for two whole weeks.Comcast is a horrible business internet service you can.have. they never. tooked care of my issue. Really bad service don't ever get them. It works good for one and it stops.please don't ever get this service
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Review
#605969 Review #605969 is a subjective opinion of poster.
Service
Comcast Internet Service
Reason of review
Bad quality

Comcast Internet Service Review

This Is the worst service I ever had.I been having lots off issues with the internet. And cable they keep promiseing me that they fix the issue but they never do.this service really sucks.I don't recommend any one getting this *** service.
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Review
#605321 Review #605321 is a subjective opinion of poster.
Service
Comcast Internet Service
Reason of review
Poor customer service