State: Illinois Product: Comcast Internet Service Clear all filters (36 of 762 reviews match)
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Comcast - Refuse to come out to raise cable line

1.0
Details
cable line is 4.5 feet off ground and has been that way since may 15 2019 have called them 6 times and still will not do any thing about it
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Author
Location
Chicago, Illinois
Service
Comcast Internet Service
Cons
  • Disregard for their customers
  • Poor service
  • Will not repair there line
Reason of review
Poor customer service
Loss
$5000
Preferred solution
this is a safety thing since the line is in my back yard anyone can trip over and i can be held at fault
Review #1581013 is a subjective opinion of poster.
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Comcast Internet Service Review

2.1
Details
Terrible service. Its getting worse every day. Im less than 60 days with comcast but i already hate it... NEVER AGAIN!
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Author
Location
Chicago, Illinois
Service
Comcast Internet Service
Reason of review
Bad quality
Review #949836 is a subjective opinion of poster.
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Comcast - 2 Cancelled Service Appointments by a No-Show Technician

1.5
Details
I have Comcast internet service and have been having a ton of issues with spoty service. I called multiple times to get this fixed only to be told that the modem needed to be restarted. After doing this multiple times without any resolve I asked for a tech to come out to look at the line. The 1st appointment the tech never showed up even though Comcast said they did. I rescheduled for the following day and the same thing happened. I called customer service and put a few complaints on twitter. I received a call back from a manager who proceeded to tell me I had an outdated modem, not true. The modem was purchased this past weekend and is on the approved comcast list. She proceeded to blame me for the intermittent service due to an old modem. Someone on twitter finally contacted me back and all they were willing to do was reschedule the appointment. I have wasted so much time dealing with Comcast. Their service is terrible and their customer service is unable to solve issues or provide credit for the wasted time. I would love to switch to a different provider but do not have any other options.
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Author
Location
Chicago, Illinois
Service
Comcast Internet Service
Cons
  • Lousy customer service
  • Appointment times
Reason of review
Poor customer service
Loss
$400
Preferred solution
Deliver product or service ordered
Review #944118 is a subjective opinion of poster.
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Comcast - Without service

3.2
Details
Needed higher speed for working inhouse. Had comcast installed. 6 hours later the internet and 2 of 3 tv sets were not working. this was on a wednesday. 3 phone calls on thurs. 2 on friday 1 on sat. 3 hours on cell with the tech guys. They sent a tech on sunday. After I told them that the equip was bad the tech determined that the equip WAS BAD. DUH. Comped me 25 bucks.BFD. Then they wanted to know if I was satisfied. OMG. Dont know what to say. Not.
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Author
Location
Hanover Park, Illinois
Service
Comcast Internet Service
Pros
  • Techs that were at the house were good
Cons
  • Company rules on how to fix problems
Reason of review
Bad quality
Review #813730 is a subjective opinion of poster.
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Comcast - Email problems

1.0
Details
I had an email address and password that worked until this morning. Now I have a new address and password. I never asked for them. All of my emails that were sent to the old address are gone. I've talked to two different people (who could barely speak English), but got absolutely no satisfaction. Comcast is horrible. As soon as we're not locked in to one of their "specials" we'll be going somewhere else. We had them at our old address, but when we moved we were considered new customers.
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Author
Location
Oswego, Illinois
Service
Comcast Internet Service
Reason of review
Poor customer service
Preferred solution
Give me my old email address!
Review #782410 is a subjective opinion of poster.
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Comcast - Horrible customer service

2.2
Details
I had been a comcast customer for over 15 years. They put me in collections since I was a month late on my final bill. When I called them, they had received my payment and when I asked that they update the credit agency, they put it off on me and then hung up on me. This is the company that I have paid over $200 a month to for a very long time. I will never work with comcast again and will encourage my friends and family to stop all service with comcast.
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Author
Location
Chicago, Illinois
Service
Comcast Internet Service
Pros
  • Pathetic
Cons
  • Customer service and price gouging
Reason of review
Poor customer service
Review #777825 is a subjective opinion of poster.
1 comment
2.0
Details
Internet went out and it even confirmed on their site that there was an outage in my area. Well a day later and still no internet so i called Comcast up and basically told me up front my modem is dying. I didn't believe the guy but he insisted that he have a technician...
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Anonymous
#1077120

Comcast is still horrid, can't wait long enough for google fiber. Telling customers to upgrade to a new modem, either by buying one or renting one is ridiculous.

Author
Location
Waukegan, Illinois
Service
Comcast Internet Service
Pros
  • Able to use existing modem
  • Internet speed
Cons
  • Customer service
  • Prices
  • Having to get a new modem
Reason of review
Poor customer service
Preferred solution
Price reduction
Review #648642 is a subjective opinion of poster.
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Comcast - Internet Service Review from Chicago, Illinois

1.0
Details
Been having problems with my cableinternet for over a month now and I have had 7 technicians to come out with no resolve. Cable boxes switched, news lines even switch from one tap to another and still the same issue. Now I'm waiting on the next service guy to probably tell me something I already know. He can't fix it and will send the person who can. Its truly SAD and if no resolve this time you can disconnect my services because I'm done with Comcast
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Author
Location
Chicago, Illinois
Service
Comcast Internet Service
Reason of review
Bad quality
Review #632632 is a subjective opinion of poster.
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Comcast Internet Service Review

This is the worst service. I ever had my services never worked for two whole weeks.Comcast is a horrible business internet service you can.have. they never. tooked care of my issue. Really bad service don't ever get them. It works good for one and it stops.please don't ever get this service
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Author
Location
Chicago, Illinois
Service
Comcast Internet Service
Reason of review
Bad quality
Review #605969 is a subjective opinion of poster.
0 comments

Comcast Internet Service Review

This Is the worst service I ever had.I been having lots off issues with the internet. And cable they keep promiseing me that they fix the issue but they never do.this service really sucks.I don't recommend any one getting this *** service.
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Author
Location
Chicago, Illinois
Service
Comcast Internet Service
Reason of review
Poor customer service
Review #605321 is a subjective opinion of poster.