State: Illinois Product: Comcast Internet Service Clear all filters (39 of 763 reviews match)
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Comcasts Lacks Customer Service for Existing Customers

Here is my experince with Comcasts customer service department. I came home one day and found my Cable and internet off. This was confusing to me since I paid my bill. When I tried to call comcast all I got was a recording telling me my account was past due and I had tp pay tp restore service. The only options I recieved was pay over the phone and press 2 for list of payment centers. I was never given the option to speak to a representiative. I called every number on my bill and the system reconized my phone number so no matter what I was redirected to this *** recording. Now I am getting very angry because the money has been taken out of my bank account they have it but I have been shut off and I cannot speak to a Live person to get it resolved. Finally I called the main number and selected the option to sign up for new service and finally a live person awnsered the phone who toke the brunt of my horu long aggravation of trying to reach a live person. She did handle it professionally and did see my payment was pending and restored my service right away. Luckily I knew to ask if there would be a restart fee added to my account and of course there was until I asked about it. Long story short I have been a customer for 6 years and I can't get in contact with the company unless I pretend to be a new customer which shows what they are really concerned about. If we are suppossed to be a service based economy and this is the level of service we recieve it is no wonder why are economy fell apart. P.S. with all of the layoffs and people out of work these are the people who are supossed to be the best available.
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5 comments
Anonymous
#400540

FTC hits Comcast CEO Brian Roberts with $500,000 fine. So what he makes over 30 million per year. Brian needs to reread the Comcast code of conduct where he tells employees he will not tolerate dishonesty from us. Why is he on Obama's jobs council? He should be fired. Do as I say, not as I do. Obama's slogan about "change you can believe in" should really be "the more things change the more they stay the same".

It's worse being an employee. At the Lynnwood, WA call center a fat sup named Kim Edwards sent an email requesting off the clock work. We are winning a class action lawsuit against them. Our lawyers are experienced and successful at winning this kind of case and we have the evidence. Comcast thinks that hiring a Perkins Coie lawyer will intimidate us. It just proves that they know they are going down and have a lot of money to waste.

Ginsburg v. Comcast Corporation et al, case number 2:11-cv-01959 western washington district court and king county (WA) superior court case #11-2-34714-1

If you search king county (WA) superior court records Comcast is being sued for not paying unemployment taxes they owe to employment security department

Anonymous
#400264

Plain and simple, Customers need to form a class action against Comcast(now Xfinity)for,

1- Price gouging.

2- Unfair business practices.

3- Lying to customers (Bait & Switch tactics).

4- Fraudulent Billing Practices.

5- Changing customers packages and rates without notifying customers in advance.

6- Forcing customers to rent equipment that they don't really need or want just to raise the customers monthly bill for service.

7- Forcing customers to upgrade to a higher prices service and threatening to cut service or take away features if they refuse to upgrade.

8- False advertising.

There you have it folks, 8 good and valid reasons for a class action against Comcast.

The problem is for some reason people are afraid of forming a class action against this company...

Anonymous
#399463

I have called Comcast for service 3-times in the last 2 weeks. Once they came out because my cable tv was missing subscription channels, they "fixed" that on one television, channels were lost on 2 others.

They sent another rep out to "fix" the other two, and 2 days later, the same channels were lost again. We made another tech appointment, and then our comcast phone line went out.

We have ANOTHER appointment on Friday. GOOD GOD, WTH kind of sub-standard equipment and unqualified "professionals" work for COMCAST???

Ed1965
#365416

Customer service for existing customers is really bad with Comcast. Where I lived, there is no other way to get internet apart from Comcast so I am stuck with them but I would go to another company in a heartbeat if I could.

Now they have the Visa card deal for new customers while people like myself that have been a loyal paying customer gets nothing after 6 years of paying their crazy charges. By the way, my internet fee has tripled in the last 6 years while other companies have reduced their fees, Comcast is a rip-off.

Anonymous
#362229

Yes, WORST CUSTOMER SERVICE EVER!!! Avoid if at all possible.

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#268981 Review #268981 is a subjective opinion of poster.
Service
Comcast Internet Service
Comcast: Worst Company. Ever.
I have been a customer of Comcast cable & internet services for several years now, as they bought out our old cable & Internet provider. Ever since the switch, we have had constant problems with both services. I estimate that I've been on the phone with their "customer...
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1 comment
Luvbug310
#1006750

I have the same problem with them! It is so frustrating!!

I usually wait before I call customer service as well, the last time I called the woman actually hung up on me!! It's unbelievable that they can get away with this. I hope Fios expands so that comcast learns some competition.

They are beyond disgusting when it comes to hidden fees, customer service and providing service that actually works.

I'm thinking of canceling my service and just going with netflix or roku.

Review
#231149 Review #231149 is a subjective opinion of poster.
Service
Comcast Internet Service

Comcast Customer Service Sucks

I am really coming to hate Comcast Service. I have been with the company for almost 10 years (well Insight first) and they still don't value my service. They hiked my bill up so I cancel cable tv and now they want to hike my internet up. Why do they not value their existing cusotmers? They only want to give the new customers all the good rates. They are losing a valuable customer here. I would have never switched if they would have just cared enough to give me a deal. Screw Comcast and their *** customer service agents. They always end the call with we value our customers, well obviously you do not because you are not even trying to keep my service.
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3 comments
Wowie 51
#176079

I also hate comcast. They have rotten customer service and they also don't seem to care about fixing their errors.

They give out info I pay a monthly fee to them keep private and they don't care. I guess they like people that beat their spouses and hurt children.

Anonymous
#167374

Whatever you do - if you're in MN - do NOT assume that Qwest/DirecTV is better. We made that mistake and are seriously paying the price!!!

:( :? :cry

Anonymous
#166916

I agree..I cancelled my service with them a week ago because every 6 months they jack my bill up by 30-40 dollars..I now have Verizon Fios & I love it....you should give it a try!

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#190380 Review #190380 is a subjective opinion of poster.
Service
Comcast Internet Service

I call comcast to lower.........

I called comcast to lower my package,and I was told that I would be charged $15, but my account has a promotion to have the internet for $24.99 instead of $42. then I was told that I would be charge $1 and something to up grade. On October 14th, I will be calling to cancel the *** service. We basically have to pay them to give them more ore less money. SCREW COMCAST....... I've written a letter to my landlord advising them of the problem, it's either we have the option of the Dish or Comcast, or I will not be renewing my lease...
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Review
#158626 Review #158626 is a subjective opinion of poster.
Service
Comcast Internet Service

Three months trying to get comcast serivice to a doctors office.

For three months a children's doctor that serves needy children, and needs internet service to get hospital lab results, has been trying to get service in a building that already has comcast. The landlord had sent a simple agreement to comcast several times and called repeatly yet no answer from the sales reps at comcast. Is business that good at comcast they don't want more? How can I contact a top manager at comcast to see if they might want one more customer? Does anyone know the e-mail or address of the president of comcast? Any suggestions?
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#133972 Review #133972 is a subjective opinion of poster.
Service
Comcast Internet Service

Comcast, bad service, liars! long hold times! Comcast = *** Artists!

I hope comcast is reading this!!! So i set up service in june. since that day i have had bad service! the tech did not install my modem, instead he was texting his "G mama baby mama mam thing whatever". after that the internet worked for a few (3) days. after that i had 4mb service. i did sign up for 16mb high speed for only $90 bucks. i called about it and they gave me my 16mb back. also i do server level upload and download from home. well that lasted for 2 weeks. then i noticed that my ip address does not resolve to my modem. a tech came out at 5 pm, i had comcast schedule the tech to out there at 6p. i was coming home when i found that the tech came out eariler and that he cannot wait for me to get on site. i told him what need to be done. the ignorant SOB told me that he doesnt know how to log on to my home computer. i ask if he has a tech's (company's) laptop. the answer is NO. so i told him that OK go keep yourself busy be checking the line inside the home, his response... i dont know where the modem is. i told him where is was. he didnt test it. i told him, ok go to the outside box and test the line there. well that was the end of that. well there went about a month and a half of 45+ min hold times 3 times a week. oh and the sad thing is that a few times i got voice mail. that just pissed me off! finally i get a hold of some one friday 8/8/08 i immediately ask for a manager or floor supervisor, 30min wait. he assured me that he would have a technician out on tuesday 8/12/08 despite my unwillingness to pay for very bad and unfair service and he gave me a $20 bonus credit. well tuesday rolls along, at work around 10am i get a call to see if i wanted the tech to come out earlier, i said no because i was at work(1 hr commute to home) the appointment was for 1p-4p. i went home at noon to be there at 1, which i was. i wait and wait, i get a "courtesy" call at three that the tech cannot come out because of the bill issue. i explain the situation to them, basically they want me to pay 225$ for a service im not getting and they denied that i was holding for 45min at a time because they "monitor" the calls. and customer service hung up on me too! today i am going to call someone over there that is above a floor supervisor! i have be wronged as a subscriber. i am done with comcast!!! at&t here i come!!! now i know how this person feels: http://www.washingtonpost.com/wp-dyn/content/article/2007/10/17/AR2007101702359.html I hope comcast is reading this!!!
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1 comment
Anonymous
#30793

I would say screw comcast because they are ***! PLUS THEY *** LIE TO YOU!

Review
#131302 Review #131302 is a subjective opinion of poster.
Service
Comcast Internet Service
Loss
$1

Comcast is the worst service company I have EVER dealt with

I cannot imagine having worse feelings about a company than those triggered in every interaction I have with Comcast. Other than the initial sales call six months ago when I was handing over hundreds of dollars for their cable-phone-Internet package, every single moment I spend interacting with this organization is beyond frustrating and results in money lost for zero services rendered. And when I say zero, I mean it. Three weeks and several service calls later and I NEVER had working tv, phone or Internet. I cancelled Comcast with NEVER having any service but it still cost me all the initial start up and installation costs. This all took place 6 months ago and now I am receiving additional bills from Comcast. The audacity of this company is beyond belief. So much so that it has instigated my first complaint...a very heartfelt, pissed off complaint!
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1 comment
Anonymous
#11758

:( Comcast is nothing but a joke. I pay over a hundred dollars amonth to watch the same movies over & over.

They say it's not them it's the network. :( :( :( :( :( :( :( :( :(

Review
#120450 Review #120450 is a subjective opinion of poster.
Service
Comcast Internet Service

Comcast

When Comcast 1st took over my area there were alot of issue with internet connections after trying 2 cable modems with my accnt they then said we need to send a tech out when the tech came he tested the modem and found it was getting a bad signal so he had put a test modem on the accnt after he did that and called in the test modem he still didnt get a good signal when he called back in he was on speaker phone and i heard them day that there were 3 modems active on the accnt meaning they did not release the other modems out of there system after they had released the other modems the test modem sync up and was pulling a good signal the tech had said we need to replace your modem I questioned it becasue I knew that they didnt release the modems on there end we ended up buying a modem from Comcast and the tech hooked it up 40.00 for the modem I know in this area they took on something like 400,000 new customers and i know i was not the only one that had to buy a new modem alot of residental and commercial accnts had to buy a new modem it just doesnt seem right when you have a cable modem that is working fine and then all of a sudden doesnt and the only HSI cable provider telling you your going to new modem I belive they had flashed or blocked the modems from reciveing a good signal to be able to make a quick buck you can do the math for self even if 20,000 people out of 400k had to buy new modem thats like 800,000.00 nice chunk of cash I would like to see the numbers on how many people they told they new a new modem and how many people went ahead and bought one from comcast and comcast has now said that they dont sell modems anymore they only rent ? And I have to say Insight's service was way better we still have issues with our internet but they dont care about us consumers becasue they know they have the market in my area comcast better get on the ball and provide the best service we ever had
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Review
#118208 Review #118208 is a subjective opinion of poster.
Service
Comcast Internet Service

Comcast in Chicago, Illinois - Did Not Listen...Paying for wireless services that is not connected

If by writing this letter, I could receive better services and the answer to my question, a better customer service is what Comcast need to provide. My name is Beverly Walker of Chicago, Illinois. Please re-evaluate my account with Comcast. I needed someone to listen to me. I needed someone to understand. 1 - I order Comcast wireless services. 2 - I was never connected. 3 - I should not have to pay for wireless service that was never connected. On February 9, 2008, I talked to a representative. He tried to walk me through the connection process. It was not completed because I had the Wi-Fi connection. The agent I spoke with knew that I was not connected and so nothing was done since then. But, I did receive a bill for services I never used. I am very upset by Comcast reaction and most of all "why are you charging me?" Your record shows that my service was never connect so why am I being billed. Businesses should not charged people for services that were never received. I don't understand. Please review my account. Your people need to understand also that people do not want or need to pay for services they do not receive.
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#118085 Review #118085 is a subjective opinion of poster.
Service
Comcast Internet Service
Loss
$31