Recommended | Comcast in Chicago, Illinois

4.2
Details
I have no complaints about Comcast customer service.
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#1722655 Review #1722655 is a subjective opinion of poster.
Service
Comcast Customer Care
Is there any competent person that works at Comcast? In the month of June my services were not working for 1/3 of the month. When it went out for the second time, it took 6 days for them to come out an install a new cable line. The very next day my services went out...
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#1594806 Review #1594806 is a subjective opinion of poster.
Service
Comcast Customer Care
Reason of review
Problem with delivery
Preferred solution
Price reduction

Comcast - Customer Care Review from Oakbrook Terrace, Illinois

1.0
Details
Yes i am having problem with comcast cast my idenity was stolen soneone use my information and i had service at the time so i don't know how this person got service.anyway without. Them contact. Me and also had other account that did not try contact me or anything i have fax and email discharge paper from federal court id. Social card and police report and idenity theft from and still no one has contact me
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#948348 Review #948348 is a subjective opinion of poster.
Service
Comcast Customer Care
Reason of review
Poor customer service

COMCAST SUCKS!

1.3
Details
I don't know what is happening with Comcast, but they now suck in the worst way. Seriously considering to AT&T. The customer service is the worst to deal with as you can't understand what the agent is saying, who in turn does not comprehend the problem you are trying to explain. I recently called and was told to call back and go through all the prompts because they did not know how to switch to another department, I was cut off by another agent and had to go through the prompts a third time, got an agent who could answer the question but could not resolve the problem thereby switched again to an agent who could not help with the problem, but assured that a technical specialist would be calling me back within 30 minutes. Needless to say its been 3 hours and no call. Good customer service is getting harder and harder to come by with Comcast, but the prices are always increasing, and the service is subpar. For some reason they decided to revamp Xfinity Go to a new format that will not allow me to stream while out of the house. The message is "Available to watch in home only". Why would I stream from a device when I could watch it on the TV while at home. Can't seem to get an answer why this is either. Comcast has become the get rich at the customer's expense conglomerate. I hate them now!
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#947307 Review #947307 is a subjective opinion of poster.
Service
Comcast Customer Care
Cons
  • Overall customer service
Reason of review
Poor customer service
Tags
  • Service system

Comcast - Customer Care Review from Northfield, Illinois

1.3
Details
I am done dealing with this company. Customer service imposible to get, waiting on a line for a long tome, then i think i solved the problem, but then i recive the same bill, then i call again and again and the same story. They just increase ur bill after some time, and its always the same. I had enough, I dont know how they keep their customers! And I see most of their customers have the same problem
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#933620 Review #933620 is a subjective opinion of poster.
Service
Comcast Customer Care
Reason of review
Pricing issue

Missed appointement | Comcast in Frankfort, Illinois

1.9
Details
tech didn't show up from 1 to 3 pm they called and said tech will be in at 4pm no show! we called at 430pm and they have a *** story like them... was on hold for more then 30 mins to hear some more *** from those people. no supervisor to talk to, this company has no manners and customer support is nothing but ***. i think we are moving our business service to att, at least you will be talking to humans, no ignorant customer service, which dont know what that means for a company that will not value people time and all they have is bas excuses and lies
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#917451 Review #917451 is a subjective opinion of poster.
Service
Comcast Customer Care
Reason of review
Poor customer service
Loss
$200
Preferred solution
Let the company propose a solution
Tags
  • Bad service by comcast

There not going to fix the lines and we can't park in our lot or use the alley. | Comcast in Blue Island, Illinois

1.0
Details
There not going to fix the lines and we can't park in our lot or use the alley. - Comcast
the cable lines are hanging down so low there up to my head and i'm 5 foot and they won't come out to fix it till Monday no one can get there the alley or park in the back, we call on Friday and they said someone would come but no one did. the people on the phone where rude and did care that the line are about to fall off the apartment. this happen before and they fell out all the way it toke them two weeks to get it fixed where trying to get them to fix it befor they fall out aging.
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#904201 Review #904201 is a subjective opinion of poster.
Service
Comcast Customer Care
Reason of review
Poor customer service

Comcast Customer Care Review

1.0
Details
Worst cable company ever see in my life very poor services very bad costumer services too many lies don't use this company
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#902554 Review #902554 is a subjective opinion of poster.
Service
Comcast Customer Care
Reason of review
Poor customer service

Comcast Customer Care Review from Chicago, Illinois

2.3
Details
I recently worked with comcast on restoring my internet that had been mistakenly disconnected. I was being told all kinds of lies and told about 26 different things (thats how many comcast reps i spoke to before Rainy came into my life). I want to tell you that my hassle last 72 hours and a multitude of calling not several, but many many times and being hung up on, transferred to companies who had no connection with comcast, and deceived by the first 24 people. Finally a young woman told my the truth about what was happening. Transferred me to Miss Rainy, who was by far the best customer service supervisor i have ever had the pleasure of speaking to. So just when you think about giving up and thinking comcast only employs extra special *** people that hate their jobs and get paid to read a script all day long and twirl their thumbs, well just know there are people within that company that do actually listen and READ what is going on, which is something the 24 people before her and the lady that transferred me to her did not do! So kudos to Rainy, from the RTP team within comcast and thank you so much for just simply listening and reading into everything id been through. Im back connected and working! Its a great feeling.
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#830179 Review #830179 is a subjective opinion of poster.
Service
Comcast Customer Care
Reason of review
Good customer service

Comcast Customer Care Review

1.7
Details
Comcast is the worst cable company in the nation. They threaten their customers and don't care about anything but profits at all cost. Their upper management should be jailed.
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#595023 Review #595023 is a subjective opinion of poster.
Service
Comcast Customer Care
Reason of review
Poor customer service