State: Illinois City: Chicago Product: Comcast Internet Service Clear all filters (20 of 763 reviews match)
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Comcast in Chicago, Illinois - Refuse to come out to raise cable line

1.0
Details
cable line is 4.5 feet off ground and has been that way since may 15 2019 have called them 6 times and still will not do any thing about it
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Review
#1581013 Review #1581013 is a subjective opinion of poster.
Service
Comcast Internet Service
Cons
  • No communication between departments
  • Will not repair there line
  • Disregard for their customers
Reason of review
Poor customer service
Loss
$5000
Preferred solution
this is a safety thing since the line is in my back yard anyone can trip over and i can be held at fault

Comcast Internet Service Review

2.1
Details
Terrible service. Its getting worse every day. Im less than 60 days with comcast but i already hate it... NEVER AGAIN!
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Review
#949836 Review #949836 is a subjective opinion of poster.
Service
Comcast Internet Service
Reason of review
Bad quality

Comcast in Chicago, Illinois - 2 Cancelled Service Appointments by a No-Show Technician

1.5
Details
I have Comcast internet service and have been having a ton of issues with spoty service. I called multiple times to get this fixed only to be told that the modem needed to be restarted. After doing this multiple times without any resolve I asked for a tech to come out to look at the line. The 1st appointment the tech never showed up even though Comcast said they did. I rescheduled for the following day and the same thing happened. I called customer service and put a few complaints on twitter. I received a call back from a manager who proceeded to tell me I had an outdated modem, not true. The modem was purchased this past weekend and is on the approved comcast list. She proceeded to blame me for the intermittent service due to an old modem. Someone on twitter finally contacted me back and all they were willing to do was reschedule the appointment. I have wasted so much time dealing with Comcast. Their service is terrible and their customer service is unable to solve issues or provide credit for the wasted time. I would love to switch to a different provider but do not have any other options.
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Review
#944118 Review #944118 is a subjective opinion of poster.
Service
Comcast Internet Service
Cons
  • Appointment times
  • Lousy customer service
Reason of review
Poor customer service
Loss
$400
Preferred solution
Deliver product or service ordered

Comcast in Chicago, Illinois - Horrible customer service

2.2
Details
I had been a comcast customer for over 15 years. They put me in collections since I was a month late on my final bill. When I called them, they had received my payment and when I asked that they update the credit agency, they put it off on me and then hung up on me. This is the company that I have paid over $200 a month to for a very long time. I will never work with comcast again and will encourage my friends and family to stop all service with comcast.
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Review
#777825 Review #777825 is a subjective opinion of poster.
Service
Comcast Internet Service
Pros
  • Pathetic
Cons
  • Customer service and price gouging
Reason of review
Poor customer service

Comcast - Internet Service Review from Chicago, Illinois

1.0
Details
Been having problems with my cableinternet for over a month now and I have had 7 technicians to come out with no resolve. Cable boxes switched, news lines even switch from one tap to another and still the same issue. Now I'm waiting on the next service guy to probably tell me something I already know. He can't fix it and will send the person who can. Its truly SAD and if no resolve this time you can disconnect my services because I'm done with Comcast
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Review
#632632 Review #632632 is a subjective opinion of poster.
Service
Comcast Internet Service
Reason of review
Bad quality

Comcast Internet Service Review

This is the worst service. I ever had my services never worked for two whole weeks.Comcast is a horrible business internet service you can.have. they never. tooked care of my issue. Really bad service don't ever get them. It works good for one and it stops.please don't ever get this service
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Review
#605969 Review #605969 is a subjective opinion of poster.
Service
Comcast Internet Service
Reason of review
Bad quality

Comcast Internet Service Review

This Is the worst service I ever had.I been having lots off issues with the internet. And cable they keep promiseing me that they fix the issue but they never do.this service really sucks.I don't recommend any one getting this *** service.
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Review
#605321 Review #605321 is a subjective opinion of poster.
Service
Comcast Internet Service
Reason of review
Poor customer service

Comcast - Internet Service Review from Chicago, Illinois

Agree that Comcast is the worst!!!! And they don't care because they own most of the networks. I lost internet connection and called them this morning. They took controll of my computer and told me I have attackers on the network. Foriegn ip addresses. They showed me the screen but I have no idea if the screen is staged when they take over. Apparently Comcast has no "network security" so it's not their problem. They transfer me to click4support to fix the problem for 300.00. They tell me that even if they fix they remove the attackers they can come back unless I block them with network security. 3 options from 400.00 to 1000. The whole thing sounds like a SCAM!!!!!!!!!
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Review
#546338 Review #546338 is a subjective opinion of poster.
Service
Comcast Internet Service
After over three weeks of internet crawling to between 2-5 Mbps on a 50 Mbps plan, several phone calls into customer service, two visits by technicians - Comcast has concluded that the reason is simply due to congestion on their overloaded infrastructure....
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1 comment
Anonymous
#857600

I've got the same exact issue! And i'm in Chicago too. Comcast is just pathetic.

Review
#513158 Review #513158 is a subjective opinion of poster.
Service
Comcast Internet Service
I contacted Comcast to dispute a charge on my bill. The dispute was caused by receiving a service call charge of $60 although no one had ever told me the policy concerning billing. The service technician who came to my home, Donald Harrisken, informed me that the...
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4 comments
Anonymous
#1026896

Comcast XFinity! How may we *** you today?

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Review
#469421 Review #469421 is a subjective opinion of poster.
Service
Comcast Internet Service
Loss
$60