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Comcast in Chicago, Illinois - Refuse to come out to raise cable line

1.0
Details
cable line is 4.5 feet off ground and has been that way since may 15 2019 have called them 6 times and still will not do any thing about it
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Review
#1581013 Review #1581013 is a subjective opinion of poster.
Cons
  • No communication between departments
  • Poor service
  • Disregard for their customers
Reason of review
Poor customer service
Loss
$5000
Preferred solution
this is a safety thing since the line is in my back yard anyone can trip over and i can be held at fault
I attempted to send the following message to Tom Karinshak at Comcast through multiple channels. Comcast does all it can to make sure the make who should be accountable for these problems does not know about them. Bad management. Bad provider. ----------------------...
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2 comments
OppositeHarrier367
#1624555

You can thank the background noise in call centers to companies that love the stupid "open floor plan" in offices these days. NO privacy, and no sound protection. It sucks for those of us on the phones.

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Review
#1346243 Review #1346243 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
I would like a written response from the man in charge: Tom Karinshak
Tags
  • Unacceptable Treatment

Comcast Internet Service Review

2.1
Details
Terrible service. Its getting worse every day. Im less than 60 days with comcast but i already hate it... NEVER AGAIN!
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Review
#949836 Review #949836 is a subjective opinion of poster.
Reason of review
Bad quality

COMCAST SUCKS!

1.3
Details
I don't know what is happening with Comcast, but they now suck in the worst way. Seriously considering to AT&T. The customer service is the worst to deal with as you can't understand what the agent is saying, who in turn does not comprehend the problem you are trying to explain. I recently called and was told to call back and go through all the prompts because they did not know how to switch to another department, I was cut off by another agent and had to go through the prompts a third time, got an agent who could answer the question but could not resolve the problem thereby switched again to an agent who could not help with the problem, but assured that a technical specialist would be calling me back within 30 minutes. Needless to say its been 3 hours and no call. Good customer service is getting harder and harder to come by with Comcast, but the prices are always increasing, and the service is subpar. For some reason they decided to revamp Xfinity Go to a new format that will not allow me to stream while out of the house. The message is "Available to watch in home only". Why would I stream from a device when I could watch it on the TV while at home. Can't seem to get an answer why this is either. Comcast has become the get rich at the customer's expense conglomerate. I hate them now!
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Review
#947307 Review #947307 is a subjective opinion of poster.
Cons
  • Overall customer service
Reason of review
Poor customer service
Tags
  • Service system

Comcast in Chicago, Illinois - 2 Cancelled Service Appointments by a No-Show Technician

1.5
Details
I have Comcast internet service and have been having a ton of issues with spoty service. I called multiple times to get this fixed only to be told that the modem needed to be restarted. After doing this multiple times without any resolve I asked for a tech to come out to look at the line. The 1st appointment the tech never showed up even though Comcast said they did. I rescheduled for the following day and the same thing happened. I called customer service and put a few complaints on twitter. I received a call back from a manager who proceeded to tell me I had an outdated modem, not true. The modem was purchased this past weekend and is on the approved comcast list. She proceeded to blame me for the intermittent service due to an old modem. Someone on twitter finally contacted me back and all they were willing to do was reschedule the appointment. I have wasted so much time dealing with Comcast. Their service is terrible and their customer service is unable to solve issues or provide credit for the wasted time. I would love to switch to a different provider but do not have any other options.
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Review
#944118 Review #944118 is a subjective opinion of poster.
Cons
  • Appointment times
  • Lousy customer service
Reason of review
Poor customer service
Loss
$400
Preferred solution
Deliver product or service ordered

5 Years Later - Avoid Comcast, go with ANYONE else.

1.5
Details
I was a Comcast customer for over five years, and tried time and time again to deal with them. Here's the story . . . First signed-up with Comcast because the apartment we were living in had a deal with them - $80 a month for Internet and cable services. Perfect. At the time, Comcast was the only provider in the area, and signing-up for this resident referred plan probably saved me $30 a month with no contract. Service was reliable. I don't remember ever hating it or being frustrated. After one year we moved and transferred services. However, the new apartment never had cable installed. Rather, they had DirecTV. Called Comcast to set-up the transfer, and they let us know they'd have to send a tech out to install services. Fine. Tech shows up and the job quickly and effectively. I asked him if he wanted to use my old equipment and he said no - the equipment I had is so ancient they don't use it anymore, so he's going to give me their newer stuff. Sounds great! He installs everything and takes my old equipment with him - now this is where the fun begins. Service was okay for the next year or so. I had to reboot the modem at least once a month, but the cable was always fine - until it stopped working. Apparently, there was in issue with our external line that needed to be fixed. They sent someone out, but things were never really the same after that. We made the decision to switch to DirecTV for more reliable service and better programming. We kept Comcast Internet because it was the only option at the time. DirecTV was amazing. Comcast Internet always left something to be desired. I continue rebooting my modem one to two times a month to refresh the connection. Even a wired connection into my smart TV is super slow - too slow to even watch a streaming movie via Netflix. About two years into the new apartment, I'm reviewing my bills from Comcast, and see two $10 "lease charges" for two different modems. I call them and let them know that their tech took all of my old equipment. They say they'll file a ticket. So far, they've charged me an extra $240 over two years ($10 per month x 24 months). About a month later, our apartment was broken into. We decided Comcast's home security made the most sense, and did a Quad bundle with them (TV, Internet, security, and voice phone). Great. We have the best entertainment package, the best Internet package, and the best security package. They're getting about $300 bucks from me personally each month. A year later, we start a business. Comcast business comes in because I'm satisfied-ish enough. Now I'm paying $600 in bills each month to Comcast. Three months ago I'm reviewing all my bills (I get the electronically and have auto-pay set-up). That $10 a month charge is still there. Call them up as a $600/month customer to get it removed and looked into - they can only refund me $30 (they'll only go back three months), but they finally remove the charge. Fine - my fault, I try to tell myself, for not noticing the charge sooner and following-up from my request a year prior to get it removed from my account. Then our X1 box starts to crash or stop working - it has to be rebooted at least twice a month. Download the Comcast app on my phone, and it's constantly telling me my services are down - in one week alone, I had to reboot my modem and cable box 4 times in order to get them to work properly. At this point, AT&T and DirecTV has merged, and AT&T Internet is available now in our location. I look into it and get services installed, giving it a month to see how it's going. What's the verdict? It's awesome. If you're an AT&T customer, get their unlimited data wireless package in addition to DirecTV and Internet. Service is great, my speeds are reliable, and they're cheaper (both in and out of contract) than Comcast - plus I don't have that ridiculous landline "bundle" that saves me money somehow per month even though I don't utilize it at all. Call Comcast to cancel after five years with them, one of those years with both a residential and business account. Now they can miraculously reverse the $360 charge, but only if I stick with them. I don't think so. Then they have the audacity to charge me $130 bucks for cancelling my contracted services. Whatever - after my bill is prorated, it'll make-up the difference on what I was going to save. tl;dr - Avoid Comcast whenever possible. Not only is their service shoddy, but I have a feeling they're stealing from their customers regularly by placing incremental line item charges in your bill they hope you won't notice - they got an extra $360 out of me over the course of three years, never refunded any of it, offered to refund it once I cancelled my services, then decided to take the offer away and instead charge me $130 in contract cancellation fees. Their service is sub-par and they literally steal people's money. Avoid, avoid, avoid, avoid. I'll never be a Comcast customer again. They've lost about $600 a month in my business, and through my referring of AT&T's service, I can probably lose them about $1,500 worth my friends and family's business, too. I know they're too big to fail, but I hope they do one day.
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1 comment
Anonymous
#1225542

Story very familiar, have caught them many times charging for extra equip, services,movies, or just increasing the bill. It's the " honest mistake" scam! I wonder how much they make a year on honest mistakes.

Review
#927292 Review #927292 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$360
Preferred solution
Full refund

Comcast Customer Care Review

1.0
Details
Worst cable company ever see in my life very poor services very bad costumer services too many lies don't use this company
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Review
#902554 Review #902554 is a subjective opinion of poster.
Reason of review
Poor customer service

Xfininity Internet Review

1.0
Details
Worst internet connection. I had at&t for 2 years. dont know what on earth i was thinking when i moved to comcast. i was on customer service for 2 hrs. exactly 2 hrs. spoke to 5 technician and 1 billing person . and still they could not resolve issue. Ridiculous!
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Review
#867621 Review #867621 is a subjective opinion of poster.
Reason of review
Bad quality

Comcast Customer Care Review from Chicago, Illinois

2.3
Details
I recently worked with comcast on restoring my internet that had been mistakenly disconnected. I was being told all kinds of lies and told about 26 different things (thats how many comcast reps i spoke to before Rainy came into my life). I want to tell you that my hassle last 72 hours and a multitude of calling not several, but many many times and being hung up on, transferred to companies who had no connection with comcast, and deceived by the first 24 people. Finally a young woman told my the truth about what was happening. Transferred me to Miss Rainy, who was by far the best customer service supervisor i have ever had the pleasure of speaking to. So just when you think about giving up and thinking comcast only employs extra special *** people that hate their jobs and get paid to read a script all day long and twirl their thumbs, well just know there are people within that company that do actually listen and READ what is going on, which is something the 24 people before her and the lady that transferred me to her did not do! So kudos to Rainy, from the RTP team within comcast and thank you so much for just simply listening and reading into everything id been through. Im back connected and working! Its a great feeling.
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Review
#830179 Review #830179 is a subjective opinion of poster.
Reason of review
Good customer service

Comcast - Installation Review from Chicago, Illinois

2.0
Details
Comcast is so full of ***. They told me 44 for my bill plan. Then it's 61. Never mind the fact I was charged twice for installation. Then when I call corporate they are telling me the noted that were made. I said that's wrong listen to the call. Oh it too far back. Well what's the point of recording. Then they said they would give me 10 off. I call back because I setup automatic payment that didn't happen. Got a late fee. And tell me no you weren't suppose to get 10 off. But your representative told me I would. They said oh were going to send her to counseling for product. WHAT DOES THAT HAVE TO DO WITH MY BILL RIGHT NOW. You're going to get different answers everytime. They are fraudulent company. Plain and simple
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Review
#795309 Review #795309 is a subjective opinion of poster.
Reason of review
Problems with payment