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Comcast in Chicago, Illinois - Refuse to come out to raise cable line

1.0
Details
cable line is 4.5 feet off ground and has been that way since may 15 2019 have called them 6 times and still will not do any thing about it
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Author
Location
Chicago, Illinois
Cons
  • No communication between departments
  • Poor service
  • Disregard for their customers
Reason of review
Poor customer service
Loss
$5000
Preferred solution
this is a safety thing since the line is in my back yard anyone can trip over and i can be held at fault
Review #1581013 is a subjective opinion of poster.
2 comments
I attempted to send the following message to Tom Karinshak at Comcast through multiple channels. Comcast does all it can to make sure the make who should be accountable for these problems does not know about them. Bad management. Bad provider. ----------------------...
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OppositeHarrier367
#1624555

You can thank the background noise in call centers to companies that love the stupid "open floor plan" in offices these days. NO privacy, and no sound protection. It sucks for...

Author
Location
Chicago, Illinois
Reason of review
Poor customer service
Preferred solution
I would like a written response from the man in charge: Tom Karinshak
Review #1346243 is a subjective opinion of poster.
0 comments

Comcast Internet Service Review

2.1
Details
Terrible service. Its getting worse every day. Im less than 60 days with comcast but i already hate it... NEVER AGAIN!
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Author
Location
Chicago, Illinois
Reason of review
Bad quality
Review #949836 is a subjective opinion of poster.
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COMCAST SUCKS!

1.3
Details
I don't know what is happening with Comcast, but they now suck in the worst way. Seriously considering to AT&T. The customer service is the worst to deal with as you can't understand what the agent is saying, who in turn does not comprehend the problem you are trying to explain. I recently called and was told to call back and go through all the prompts because they did not know how to switch to another department, I was cut off by another agent and had to go through the prompts a third time, got an agent who could answer the question but could not resolve the problem thereby switched again to an agent who could not help with the problem, but assured that a technical specialist would be calling me back within 30 minutes. Needless to say its been 3 hours and no call. Good customer service is getting harder and harder to come by with Comcast, but the prices are always increasing, and the service is subpar. For some reason they decided to revamp Xfinity Go to a new format that will not allow me to stream while out of the house. The message is "Available to watch in home only". Why would I stream from a device when I could watch it on the TV while at home. Can't seem to get an answer why this is either. Comcast has become the get rich at the customer's expense conglomerate. I hate them now!
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Author
Location
Chicago, Illinois
Cons
  • Overall customer service
Reason of review
Poor customer service
Review #947307 is a subjective opinion of poster.
0 comments

Comcast in Chicago, Illinois - 2 Cancelled Service Appointments by a No-Show Technician

1.5
Details
I have Comcast internet service and have been having a ton of issues with spoty service. I called multiple times to get this fixed only to be told that the modem needed to be restarted. After doing this multiple times without any resolve I asked for a tech to come out to look at the line. The 1st appointment the tech never showed up even though Comcast said they did. I rescheduled for the following day and the same thing happened. I called customer service and put a few complaints on twitter. I received a call back from a manager who proceeded to tell me I had an outdated modem, not true. The modem was purchased this past weekend and is on the approved comcast list. She proceeded to blame me for the intermittent service due to an old modem. Someone on twitter finally contacted me back and all they were willing to do was reschedule the appointment. I have wasted so much time dealing with Comcast. Their service is terrible and their customer service is unable to solve issues or provide credit for the wasted time. I would love to switch to a different provider but do not have any other options.
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Author
Location
Chicago, Illinois
Cons
  • Lousy customer service
  • Appointment times
Reason of review
Poor customer service
Loss
$400
Preferred solution
Deliver product or service ordered
Review #944118 is a subjective opinion of poster.
1 comment
1.5
Details
I was a Comcast customer for over five years, and tried time and time again to deal with them. Here's the story . . . First signed-up with Comcast because the apartment we were living in had a deal with them - $80 a month for Internet and cable services. Perfect. At...
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Anonymous
#1225542

Story very familiar, have caught them many times charging for extra equip, services,movies, or just increasing the bill. It's the " honest mistake" scam! I wonder...

Author
Location
Chicago, Illinois
Reason of review
Poor customer service
Loss
$360
Preferred solution
Full refund
Review #927292 is a subjective opinion of poster.
0 comments

Comcast Customer Care Review

1.0
Details
Worst cable company ever see in my life very poor services very bad costumer services too many lies don't use this company
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Author
Location
Chicago, Illinois
Reason of review
Poor customer service
Review #902554 is a subjective opinion of poster.
0 comments

Xfininity Internet Review

1.0
Details
Worst internet connection. I had at&t for 2 years. dont know what on earth i was thinking when i moved to comcast. i was on customer service for 2 hrs. exactly 2 hrs. spoke to 5 technician and 1 billing person . and still they could not resolve issue. Ridiculous!
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Author
Location
Chicago, Illinois
Reason of review
Bad quality
Review #867621 is a subjective opinion of poster.
0 comments

Comcast Customer Care Review from Chicago, Illinois

2.3
Details
I recently worked with comcast on restoring my internet that had been mistakenly disconnected. I was being told all kinds of lies and told about 26 different things (thats how many comcast reps i spoke to before Rainy came into my life). I want to tell you that my hassle last 72 hours and a multitude of calling not several, but many many times and being hung up on, transferred to companies who had no connection with comcast, and deceived by the first 24 people. Finally a young woman told my the truth about what was happening. Transferred me to Miss Rainy, who was by far the best customer service supervisor i have ever had the pleasure of speaking to. So just when you think about giving up and thinking comcast only employs extra special *** people that hate their jobs and get paid to read a script all day long and twirl their thumbs, well just know there are people within that company that do actually listen and READ what is going on, which is something the 24 people before her and the lady that transferred me to her did not do! So kudos to Rainy, from the RTP team within comcast and thank you so much for just simply listening and reading into everything id been through. Im back connected and working! Its a great feeling.
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Author
Location
Chicago, Illinois
Reason of review
Good customer service
Review #830179 is a subjective opinion of poster.

Contact Comcast Customer Service

Mailing Address:
Comcast Corporate Headquarters
1500 Market Street
Philadelphia, Pennsylvania 19102-2148
United States
Phone:
(800) 266-2278
All Comcast Contacts
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Comcast - Installation Review from Chicago, Illinois

2.0
Details
Comcast is so full of ***. They told me 44 for my bill plan. Then it's 61. Never mind the fact I was charged twice for installation. Then when I call corporate they are telling me the noted that were made. I said that's wrong listen to the call. Oh it too far back. Well what's the point of recording. Then they said they would give me 10 off. I call back because I setup automatic payment that didn't happen. Got a late fee. And tell me no you weren't suppose to get 10 off. But your representative told me I would. They said oh were going to send her to counseling for product. WHAT DOES THAT HAVE TO DO WITH MY BILL RIGHT NOW. You're going to get different answers everytime. They are fraudulent company. Plain and simple
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Author
Location
Chicago, Illinois
Reason of review
Problems with payment
Review #795309 is a subjective opinion of poster.