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I attempted to send the following message to Tom Karinshak at Comcast through multiple channels. Comcast does all it can to make sure the make who should be accountable for these problems does not know about them. Bad management. Bad provider. ----------------------...
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OppositeHarrier367
OppositeHarrier367

You can thank the background noise in call centers to companies that love the stupid "open floor plan" in offices these days. NO privacy, and no sound protection. It sucks for...

Anonymous
CraigH

I am currenly going through a similar experiece in dealing with Comcast support. A Call Center overseas, horrific connection to that call center, limited English at Comcast's ...

Comcast Internet Service Review

Terrible service. Its getting worse every day. Im less than 60 days with comcast but i already hate it... NEVER AGAIN!
2.1
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#949836
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COMCAST SUCKS!

I don't know what is happening with Comcast, but they now suck in the worst way. Seriously considering to AT&T. The customer service is the worst to deal with as you can't understand what the agent is saying, who in turn does not comprehend the problem you are trying to explain. I recently called and was told to call back and go through all the prompts because they did not know how to switch to another department, I was cut off by another agent and had to go through the prompts a third time, got an agent who could answer the question but could not resolve the problem thereby switched again to an agent who could not help with the problem, but assured that a technical specialist would be calling me back within 30 minutes. Needless to say its been 3 hours and no call. Good customer service is getting harder and harder to come by with Comcast, but the prices are always increasing, and the service is subpar. For some reason they decided to revamp Xfinity Go to a new format that will not allow me to stream while out of the house. The message is "Available to watch in home only". Why would I stream from a device when I could watch it on the TV while at home. Can't seem to get an answer why this is either. Comcast has become the get rich at the customer's expense conglomerate. I hate them now!
1.3
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I didn't like
  • Overall customer service
#947307
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Comcast in Chicago, Illinois - 2 Cancelled Service Appointments by a No-Show Technician

I have Comcast internet service and have been having a ton of issues with spoty service. I called multiple times to get this fixed only to be told that the modem needed to be restarted. After doing this multiple times without any resolve I asked for a tech to come out to look at the line. The 1st appointment the tech never showed up even though Comcast said they did. I rescheduled for the following day and the same thing happened. I called customer service and put a few complaints on twitter. I received a call back from a manager who proceeded to tell me I had an outdated modem, not true. The modem was purchased this past weekend and is on the approved comcast list. She proceeded to blame me for the intermittent service due to an old modem. Someone on twitter finally contacted me back and all they were willing to do was reschedule the appointment. I have wasted so much time dealing with Comcast. Their service is terrible and their customer service is unable to solve issues or provide credit for the wasted time. I would love to switch to a different provider but do not have any other options.
1.5
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I didn't like
  • Lousy customer service
  • Appointment times
#944118
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I was a Comcast customer for over five years, and tried time and time again to deal with them. Here's the story . . . First signed-up with Comcast because the apartment we were living in had a deal with them - $80 a month for Internet and cable services. Perfect. At...
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Anonymous
Anonymous

Story very familiar, have caught them many times charging for extra equip, services,movies, or just increasing the bill. It's the " honest mistake" scam! I wonder...

1.5
#927292

Comcast Customer Care Review

Worst cable company ever see in my life very poor services very bad costumer services too many lies don't use this company
1.0
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#902554
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Xfininity Internet Review

Worst internet connection. I had at&t for 2 years. dont know what on earth i was thinking when i moved to comcast. i was on customer service for 2 hrs. exactly 2 hrs. spoke to 5 technician and 1 billing person . and still they could not resolve issue. Ridiculous!
1.0
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#867621
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Comcast Customer Care Review from Chicago, Illinois

I recently worked with comcast on restoring my internet that had been mistakenly disconnected. I was being told all kinds of lies and told about 26 different things (thats how many comcast reps i spoke to before Rainy came into my life). I want to tell you that my hassle last 72 hours and a multitude of calling not several, but many many times and being hung up on, transferred to companies who had no connection with comcast, and deceived by the first 24 people. Finally a young woman told my the truth about what was happening. Transferred me to Miss Rainy, who was by far the best customer service supervisor i have ever had the pleasure of speaking to. So just when you think about giving up and thinking comcast only employs extra special *** people that hate their jobs and get paid to read a script all day long and twirl their thumbs, well just know there are people within that company that do actually listen and READ what is going on, which is something the 24 people before her and the lady that transferred me to her did not do! So kudos to Rainy, from the RTP team within comcast and thank you so much for just simply listening and reading into everything id been through. Im back connected and working! Its a great feeling.
2.3
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#830179
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Comcast - Installation Review from Chicago, Illinois

Comcast is so full of ***. They told me 44 for my bill plan. Then it's 61. Never mind the fact I was charged twice for installation. Then when I call corporate they are telling me the noted that were made. I said that's wrong listen to the call. Oh it too far back. Well what's the point of recording. Then they said they would give me 10 off. I call back because I setup automatic payment that didn't happen. Got a late fee. And tell me no you weren't suppose to get 10 off. But your representative told me I would. They said oh were going to send her to counseling for product. WHAT DOES THAT HAVE TO DO WITH MY BILL RIGHT NOW. You're going to get different answers everytime. They are fraudulent company. Plain and simple
2.0
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#795309
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Comcast in Chicago, Illinois - Worst company EVER!

Comcast sales, account services have been MISLEADING, unprofessional and un-knowledgeble. I was contacted for MONTHS to change my service to X1, which I continued to decline. Eventually I complied based on a sales rep informing me that I would received the same service package with a better OS. I switched and have been in Comcast *** every since. I've been charged more because the package changed. HBO continued to disconnect on it's own for months, my daughter's service went off for 2 weeks, they switched my package the repeatedly attempting to restore the package I initially had. I was informed that my evaluation period started over with the new package, but I shouldn't have a problem from "this point" being the beginning of January. That evening AGAIN i couldn't get any of my premium channels. At that point I cancelled service, just to go on the the "Disconnection Fee Game!" I've had 3 reps assure me that my account would be adjusted, which I am beginning to believe that "ASSURE" at Comcast means "you're screwed." I just received a call from your pre-collections that I am being charged $269, which I WAS ASSURED WOULD BE WAIVED. Then came the "transfer" game where I was transferred to three different departments, to the end game that always seems to happens... THEY DROP THE CALL. Which leads me to this email. This is the WORST SERVICE I HAVE EVER RECEIVED. I work help desk. I worked for CCC, US Cellular, Tribune and Wachovia, and I know that what I have experienced is UNHEARD OF. We have one time waive fees for accounts, and if a person has been as INCONVENIENCED as much and as often, as I have, the tapes would have been reviewed. Yet, a month later I still have this on my record. I have worked hard to fix my credit and comcast is working to undo what it has taken me a few months to do. And all of this is based on lies, misleading information and inability to do what was promised by your staff.
#795273
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