(219 of 3925 reviews match)
Latest review first
EVERY AND I MEAN EVERY year Comcast raises my bill even though I am told every year that you have to be on a two year contract to protect the rate. So in December of 2017 to get a lower rate I had talked to a Michael , and noted on my bill the date and time I talked to...Read more
I didn't like
- Anything to do with dealing with comcast
As someone who closely monitors their credit, I went in to Comcast in Crystal Lake, IL to inquire about getting a cable and internet package. The woman who helped me tried to get me to sign for their package even though I wasn't sure...I needed time to think about it....Read more
I have been overbilled for 3 billing cycles with no resolve. As a senior on a fixed income, I have paid the same bill up until August 2018. The agents go over the bill and keep telling me that I "changed" my status which is a lie!!! Why would you call to question why...Read more
I attempted to send the following message to Tom Karinshak at Comcast through multiple channels. Comcast does all it can to make sure the make who should be accountable for these problems does not know about them. Bad management. Bad provider. ----------------------...Read more
We went to Comcast to save money. Opposite effect! First they fried our phone system by installing their equipment wrong and backfeedng the signal. Then they refused to take responsibility and referred me to their subcontractor. Then it took over a week to get our...Read more
Comcast lost another long time customer
My internet/cable TV promotion package ended December 2, 2016. I called to drop a premium channel and the nightmare began! I have had several different packages since then. The first package I received cancelled my premium channel without my okay. The customer service rep also gave me a 24 month contract. I discovered this when I called to complain about the missing channels. My second package included the premium channels but I learned later that the digital preferred channels were excluded from the package. Once again, my package was changed, no contract involved, and a service call was placed because the customer service rep did not see that digital preferred was removed from the current package. I gave up and asked them to cut off my service. I am currently scheduled to have Wide Open West provide my internet and cable TV service.
- Our rep was very over the top
I didn't like
- No attempt to try and please us
Comcast Internet Service Review
Terrible service. Its getting worse every day. Im less than 60 days with comcast but i already hate it... NEVER AGAIN!
Comcast - Customer Care Review from Oakbrook Terrace, Illinois
Yes i am having problem with comcast cast my idenity was stolen soneone use my information and i had service at the time so i don't know how this person got service.anyway without. Them contact. Me and also had other account that did not try contact me or anything i have fax and email discharge paper from federal court id. Social card and police report and idenity theft from and still no one has contact me
Comcast in Peoria, Illinois - 11/1/2016
11/1/2016 I started service with Comcast on October 26th 2016. I had just moved to a new town and ran into a Comcast specialist at my local Wal-Mart. He stopped me and asked if I was interested in getting cable in my home. Well... Since I had just moved into my new house and we did not have any cable as of yet, I was in the market. I did however have a certain price in mind that I was willing to pay for services and also what I wanted in channels and my internet package. Long story short I started service that day. I did have to pay a deposit with my debit card that day to start the service. I paid $127 to begin. I signed the papers and was advised that this was a two year agreement to hold the price of the package. I was thrilled to have the service. The gentleman told me that Comcast would be sending my equipment and I would have to "self-install" which I was fine with to save the $50 install charge to have a tech come out. When I get into the car after shopping at Wal-Mart my phone went off showing my bank alerts. I noticed that I was charged not only once or twice but three times for the Comcast deposit of $127.00. I called them right away. I was told that the charges would drop off and I'd only be charged one time. I asked when they would "drop off" because I had checks out that would not go through right now because they charged my debit card more than what I authorized them to charge. Their lousy costumer service really had no answer for me telling me to just watch my bank and it was an error. I watched my bank for a few days. When the fees still had not been returned I called my bank. I was told that I would need to contact Comcast to get the fees removed. I called Comcast and spoke with a rep who advised me once again it was an error and it would drop off. I told the Comcast rep that I had checks out that were going to “bounce” due to their lack of judgement in charging my account 3 times. He said sorry and then told me again it was an error. I did not receive my money back to my account until October 31st and a check bounced due to “Comcast’s error.” Come Friday the 28th of October we received our equipment. When I got off work I hooked everything up and called Comcast to activate my services. Unfortunately just like everything else with this new service it would not activate properly. The rep tried numerous times to activate services over an hour later I was advised on the phone that my new house must not have enough "signal strength" and a service tech would need to come out to "boost the signal." The FRIST question I asked the rep before scheduling a service call was “will I be charged for a tech to come out??" She answered with a direct "no" "because it was a signal strength issue and she was not able to activate anything over the phone." I agreed at that point to the tech coming out. We scheduled and I was happy to hear that they had someone available to come the very next day. I had a friend wait at the house for the tech as I had to work that day. When the tech got there he messed with some wires on the box then he went out back and messed with some wires on the house as well as in the basement. When I got home the boxes were working and I had cable and internet. I received an email the very next day from Comcast that showed I had a $50 install charge added to my next bill. So I called Comcast right away. I was asked what the service tech did at the house and then told by the rep that she would send the information I gave her to another department and that someone would contact me within 24-72 hours to take care of my issue of the $50 install charge. I did receive the call on Sunday the 30th of October. I was told that there was nothing they would or could do for me. I was being charged bottom line. I asked for the disconnect department as I was really upset and felt that I had been lied to. I had so many issues in just a week with starting this service. I was then told that the department was closed but she would Trans me to customer service. I accepted that Trans. When I reached costumer service I spoke with a very nice man who said that he would hate to lose me this soon as a costumer. He said that he was going to send all of the information I gave to him to his supervisor, he gave me a ticket number and told me that it should be taken care of. I waited and called back today November 1st 2016 and was told that it was denied and there would not be any resolution to the $50 service charge. I then asked for the disconnection department. I was very upset. I felt like I had been wronged and lied to once again. The rep did offer $25 credit on the account for ½ of the service charge. I did not agree to that I just asked to be Trans. I was given to the disconnection department. The lady I spoke with did not try to save the account she offered once again the $25 credit. When I declined she asked when I wanted my services disconnected. I told her on Friday the 4th. She told me I would have 10 days to return my equipment and advised me where to return. I am so upset with Comcast right now. I have been lied to so many times and have barley had service for a week and ½. It’s so sad that this was my first impression of Comcast. And trust me it will not go unnoticed. I will be posting my story online and talking to friends and family because “word of mouth” is truly the best and I feel people need to know exactly how this company works and treats their customers. I will be going with Dish network and that is a shame because I was looking forward to Comcast service but I will not roll over on $50 after all of the issues I have already had.
- Two thumbs down
I didn't like
- Inability to resolve problem
- Lack of consumer options
- Price too high
I don't know what is happening with Comcast, but they now suck in the worst way. Seriously considering to AT&T. The customer service is the worst to deal with as you can't understand what the agent is saying, who in turn does not comprehend the problem you are trying to explain. I recently called and was told to call back and go through all the prompts because they did not know how to switch to another department, I was cut off by another agent and had to go through the prompts a third time, got an agent who could answer the question but could not resolve the problem thereby switched again to an agent who could not help with the problem, but assured that a technical specialist would be calling me back within 30 minutes. Needless to say its been 3 hours and no call. Good customer service is getting harder and harder to come by with Comcast, but the prices are always increasing, and the service is subpar. For some reason they decided to revamp Xfinity Go to a new format that will not allow me to stream while out of the house. The message is "Available to watch in home only". Why would I stream from a device when I could watch it on the TV while at home. Can't seem to get an answer why this is either. Comcast has become the get rich at the customer's expense conglomerate. I hate them now!
I didn't like
- Overall customer service
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