State: Illinois Clear all filters (229 of 3992 reviews match)
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1.0
Details
I am so angry that I have to have Comcast for my service. No matter what you call about, billing, service they jerk you around, raise your billing when you have a 2 year contact to keep your charges the same, then tell you there is no 2 year contract on record for you,...
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Review
#1649474 Review #1649474 is a subjective opinion of poster.
Cons
  • Terrible service no human no help
Reason of review
Not as described/ advertised
Loss
$150
Preferred solution
Price reduction
Tags
  • rude employee
Is there any competent person that works at Comcast? In the month of June my services were not working for 1/3 of the month. When it went out for the second time, it took 6 days for them to come out an install a new cable line. The very next day my services went out...
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Review
#1594806 Review #1594806 is a subjective opinion of poster.
Reason of review
Problem with delivery
Preferred solution
Price reduction

Comcast in Chicago, Illinois - Refuse to come out to raise cable line

1.0
Details
cable line is 4.5 feet off ground and has been that way since may 15 2019 have called them 6 times and still will not do any thing about it
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Review
#1581013 Review #1581013 is a subjective opinion of poster.
Cons
  • No communication between departments
  • Poor service
  • Disregard for their customers
Reason of review
Poor customer service
Loss
$5000
Preferred solution
this is a safety thing since the line is in my back yard anyone can trip over and i can be held at fault
1.0
Details
EVERY AND I MEAN EVERY year Comcast raises my bill even though I am told every year that you have to be on a two year contract to protect the rate. So in December of 2017 to get a lower rate I had talked to a Michael , and noted on my bill the date and time I talked to...
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2 comments
Anonymous
#1679795

If you're so smart, like you claim above, why are there so many errors in your post? Simple errors at that......SMH

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Review
#1508934 Review #1508934 is a subjective opinion of poster.
Cons
  • Anything to do with dealing with comcast
Reason of review
Poor customer service
Preferred solution
Price reduction
Tags
  • Steals
1.0
Details
As someone who closely monitors their credit, I went in to Comcast in Crystal Lake, IL to inquire about getting a cable and internet package. The woman who helped me tried to get me to sign for their package even though I wasn't sure...I needed time to think about it....
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Review
#1501602 Review #1501602 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Warn employees not to run people's credit without their permission!
It’s been been 8 months and still no gift card. I’ve called and contacted the rewards center multiple times. It said shipped and under details pending fulfillment. Now it magically updated to shipped in Dec. I’ve watched the mail. It’s never been received. Don’t say...
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1 comment
ActualLemur
#1660243

Getting the same thing. They do not hold up to their end of any agreements.

Therefore, I declare if they drop the ball, don't expect me or anyone else to continue on with their legalese b.s. agreements. No department nor branch of Comcast will help with complaints.

Either they hang up, put you on hold for 45+ minutes, or lie to you, promising to fix it, or even telling you basically tough. Deal with it.

Review
#1487502 Review #1487502 is a subjective opinion of poster.
Reason of review
Problem with delivery
3.1
Details
I have been overbilled for 3 billing cycles with no resolve. As a senior on a fixed income, I have paid the same bill up until August 2018. The agents go over the bill and keep telling me that I "changed" my status which is a lie!!! Why would you call to question why...
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1 comment
ThoughtfulSumatranTiger
#1626331

and I would protest with you, if you are in Portland, Oregon . If you are , lets get our rain gear on and get out there . I"m got my walker on wheels , the kind with the seat , so I"m ready to go .

Review
#1394013 Review #1394013 is a subjective opinion of poster.
Cons
  • Being duped over billing
Reason of review
Problems with payment
Preferred solution
Price reduction
Tags
  • Customer service Comcast
Since Comcast replaced set top box video quality has declined. New remote is a piece of junk. Too light to stay on the table. Hard to use due to too many buttons too close together. So touchy just brushing a button put box into odd modes which are difficult to undo....
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Review
#1366472 Review #1366472 is a subjective opinion of poster.
Reason of review
Bad quality
I attempted to send the following message to Tom Karinshak at Comcast through multiple channels. Comcast does all it can to make sure the make who should be accountable for these problems does not know about them. Bad management. Bad provider. ----------------------...
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2 comments
OppositeHarrier367
#1624555

You can thank the background noise in call centers to companies that love the stupid "open floor plan" in offices these days. NO privacy, and no sound protection. It sucks for those of us on the phones.

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Review
#1346243 Review #1346243 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
I would like a written response from the man in charge: Tom Karinshak
Tags
  • Unacceptable Treatment

Comcast in Rockford, Illinois - NOT for Business

1.0
Details
We went to Comcast to save money. Opposite effect! First they fried our phone system by installing their equipment wrong and backfeedng the signal. Then they refused to take responsibility and referred me to their subcontractor. Then it took over a week to get our phones numbers ported over so we had no company phones. Funny things was, all we had to say was that we were trying to switch over to Comcast and everyone was understanding (I guess they already knew how bad Comcast was). That should have chased us of their service butt we decided to stick with it since it was so difficult to switch all communications over. Now, their equipment had failed and we are waiting for days for a tech. We are a business that is basically shut down without internet and phones. We were told a tech will be here between 10 and 12 today, however, that turned out to be incorrect. The 2 hour windows are for residential customers, business customer windows are actually 4 hours! So the people relying on the service to be reliable for their literal livelihoods are less important! I am posting this via my cell phone - that is how sick and tired I am of Comcast! If you are considering them for your company's service, do so at your own peril!
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Review
#1061918 Review #1061918 is a subjective opinion of poster.
Cons
  • Clueless people
  • Deceptive practices
  • Complete lack of customer service
Reason of review
Bad quality