I am a long standing Comcast customer in excellent credit standing. My current pay per view limit is $25.
I called last night to increase this amount. The answer was NO! I asked to speak to a supervisor and was told none were available. I called today and the first response from the customer service manger was again NO!
I asked to speak to a supervisor who indicated she could increase my amount to the requested amount of $50 and it would be effective in 2-3 hours. Here I am at 8:30 pm and GUESS WHAT? They lied! I still cannot order a pay per view movie.
I spoke with Mark, the customer service rep and then Stephen, supposedly the manager and was told they cannot increase the amount. I have to go into a store! I can do everything else online but this? This is the worst customer service and I will be looking into other options for my phone, cable and Internet.
I will purchase an Apple TV so I can order movies without dealing with comcast. If this is how they treat good customers I am totally appalled.
Product or Service Mentioned: Comcast Internet Service.
Monetary Loss: $100.