I ended up on pissedconsumer.com. I am so frustrated I burst into tears over this. I just started using Comcast internet about a month ago. I have had numerous problems. Bad connection, blank screens where videos should be, blank screens where simple images should be, web pages that load into a long page of codes and web pages that don't load at all. And this is happening when I'm connected directly to the modem. Not to mention the wireless connection is terrible also.
The worst of it started two days ago. Now for some background I am a full time college student, so I rely on the internet to do research for papers, emailing, and studying. I need to be online quite a few hours each day. So the last two days have been a nightmare. The wireless internet has been cutting in and out, numerouse error messages from Yahoo and Google saying that I am using an illegal URL, browser or whatnot. Needless to say, I have been so frustrated and irritated.
Just today, I have called countless times and get the machine. When I do get connected to a representative, they tell me to go reset the modem, reset the router and hold the reset button for 30 seconds...etc...etc...Basically, everything that I have already done by myself. The rare times that I got a connection these past two days, I went on the online chat with a representative on the Comcast website. Yesterday, I talked to one rep. who told me tha same thing the automated machine did. Reset this, reset that...etc. Today, I talked to four. Already on the *** of tears from spending hours trying to reset my router and resetting my wireless connection. The first one told me to delete my cache, history, etc... Wow what good that did. The second just ended the chat with me after giving him information for half an hour. The third told me to do this with my router, do that with my modem. And I got disconnected from the internet and from the chat. Obviously, he didn't know that would happen. I burst into tears from frustration, just thinking about the F I could recieve on my paper.
And finally the last one, who I believed solved the problem. I haven't been connected to the internet long enough to get disconnected yet. We will see if he fixed it. Finally, he gave me simple instructions. Ended the chat after about 15 minutes. Done.
Now I know it's their job and they aren't in direct connection to the CEO's of this terrible company, but if you work as a technical rep. shouldn't you know why I'm losing connection? Shouldn't you know how to fix it? And if you can't fix it, are you trained to hang up on the customer?
After this horrible experience, I am shaking with anger from, I do not trust this service. Their "customer garantee" policy is bogus. We pay hundreds of dollars a year, a month for some people and get horrible service in return. Some regions have no other services available to turn to; in certain locations Comcast is a monopoly. I feel terrible for being rude to the reps., but I myself feel so disrespected by Comcast.