On July 1, 2013, we lost our Internet and phone service. Called that same day, spent hours on the phone with your reps. (send ping, unplug modem, reset modem, send another ping, etc., etc). Finally in another call that same day, we were told “we will have a serviceman at your house tomorrow between 3 to 6 pm.
July 2, So, the next day, wife uses annual leave, comes home early – AND NOONE SHOWS UP. We call back that same night, told “we have no record of any serviceman set to come to your house today”! “Someone will call within 24-48 hours”, AND “A manager will call you back within 1 hour”!!
July 3-4 (24-48 hours) NOONE CALLS!!
July 5 Take matters into my own hands, take two hours of annual leave from my work!! go to the local Comcast store, stand in line for an hour, and exchange the modem and the router (just hoping that might solve the problem). Store Manager “Landon” says he has filed a complaint for me, and a representative will call me back within 24-48 hours!! Call and activate the modem, it works for about an hour – then it and the phone go out. Start the process all over again.
July 8 Here we go again - NO CALL BACKS FROM ANYONE!!
July 10 Once again, after sitting on the phone forever – my wife is told 3 TIMES !! With me sitting right there listening “A serviceman will be there between 3-6 pm tomorrow”.
July 11 Once again – my wife *** work – comes home – AND NOONE SHOWS UP!!! AGAIN!! Call Comcast again – ONCE AGAIN – “We have no record of you having a service appointment for today – now it’s set for Sunday the 14th. After voicing our disbelief at this incredibly horrible service – they say “we will have a serviceman at your house tomorrow between 3-6 pm”. I call back one hour later to confirm – and the service appointment is still set for the 14th
SO – almost two weeks later – STILL NO INTERNET AND PHONE !! NOONE CALLS – NOONE SHOWS UP !!! NOTHING! INCREDIBLE. I guess it’s finally time to switch to Direct and be done with you people – wow after nine years of being a customer - - really??
Product or Service Mentioned: Comcast Bundle.
Monetary Loss: $200.