I am a network engineer. My home Internet service is Comcast.
I have identified a new problem within Comcast's Internet infrastructure. At 8:00 PM on a weekday evening, there was nobody within Comcast who had the intelligence to even understand what I was talking about.
Support Representative "GAP" was fixated on my local equipment and I could not get him to understand that the problem was within the Comcast network. Also, there was no supervisor that was available that I could speak with about this problem.
It is VERY BAD when Comcast can't train their support people to understand when a problem is beyond a premise device problem and resides within their own internal network.
Product or Service Mentioned: Comcast Internet Service.