I am not a Comcast costumer but I use to work for a Thursday party company. I just want to let Comcast customers know what is going to happen.
I won't leave my name because I can get in a lot of trouble for saying what I'm about to say. A lot of customers experience outages or very slow service. The reason this is happening so often is not because they don't have the speeds but most of the lines that they are sending those speeds through are approximately 50 to 60 years old. That being said when you call in about your service being *** and I know a lot of you do like I said earlier.
I did tech support/customer service trying to get you back online and I have got to be honest I sent out at least 10 tech tech visits every 50 calls. When people got me for support on the phone they always told me how they were happy that english was my first language but that's also going to change in the new year. Comcast has decides to shut down one of the centers, the one I use to work for.
So Comcast customers prepare to speak to a lot more feign people with language barriers. And prepare for a lot of scripted agents.