Not resolved
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money

9/21/17 - southern florida - post irma - intermittent cable and internet service still today - no service for more than a week during hurricane. I understand, however confused why this company would not reach out to customers in a state of disaster and offer solutions.

Instead i am on the phone for an hour arguing with Hazel in the phillipines for resolution. Wells fargo, chase etc have all offered delayed payments. Not xfinity even though their service was the first to fail. When I ask when my contract is up, i am again put on indefinite hold, this time disconnected.

Florida is in a state of disaster, as many other territories are, but comcast wants their bills paid on due date regardless of lack of service. This is so unethical.

I am disgusted with xfinity. Joy in Boca RN for 27 years Can't wait to terminate your lack of service.

Product or Service Mentioned: Comcast Internet Service.

Reason of review: Poor customer service.

Preferred solution: Full refund.

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