I am receiving calls from a scam in which they mimic my own land line number. I get about 10+ calls a day.
I called Comcast only for someone to tell me they cannot help me after being on hold for about an hour. I was then sent over to Security and placed on hold for about 45 minutes when someone came on to tell me the call volume is high. I can call back later. I asked for a call.
No return call. I called again in the morning, 6 a.m. On hold for 25 minutes until someone came on. I had to repeat my information and now only to be told I am not the account holder.
They need to speak to my husband. I am the one who calls all the time and verify the information on the account. Now it is an issue. I asked to speak to a supervisor.
He told me it would be 35 minutes to speak to a supervisor. I have never had such horrible C/S. I was also told there was nothing they could do.
I was told then to call the 800 Comcast number. I hung up.
Product or Service Mentioned: Comcast Customer Care.
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.