Comcast Internet Service Reviews in Stone Mountain, Georgia
(2 of 765 reviews match)
Comcast - Internet Service Review from Stone Mountain, Georgia
I earn my money by streaming games on twitch it is the only way I make money and I got 1000+ subs.. The Comcast service was very unstable and I always had a problem with it. This made me lose subs and money because I got disconnected maybe every night I stream. I call customer service and they said they were going to take 1 week to come and fix it, so I cancel the service and got another one. If you have a business that requires connection do not go with comcast it will make you lose money and there service is the worst I've had.
Comcast Internet Service
Reason of review
14 months of incorrect billings and bad internet conntections with Comcast
As of today we canceled our Comcast account. 14 months ago we moved to Georgia. We purchased a modem from Comcast and the technician installed a used, outdated modem saying we will have a new one sent to our home very soon. It never arrived and our first bill stated we were "leasing" our modem from Comcast with an additional 7 dollar charge per month. With our first call, we were apologized to about 15 times and they assured us the inaccurate charge would be removed and our account credited. The second bill arrived with a credit of 7 dollars and yet another charge for the "lease". This charge and credit volley continued up until we finally canceled as of today12-10-2013. We also had numerous times where we would loose connection up to 20 times in a hour (yes an hour) and they would tell us there was nothing wrong with our connection/signal. They claimed they could tell we had service just fine from the cable box at the road, up to the house. Really............? Pretty impressive from a technician in India or wherever, who could only make apologies. Every time we had to call their customer service we were connected and reconnected numerous times as the regular technicians are apparently only allowed to say "I'm sorry fifteen times in a 30 second conversation", and then will either drop your call, hang up on you, or put you on a endless hold. Comcast has no customer service. It is like a shell game where they will shuffle you around so much you finally end the call out of frustration after you have spent hours trying to get some kind of resolution. You may finally be able to talk with someone who actually is working in the US, who you can actually understand, only to have them lie to you as well when they say, "Give me a couple of weeks and I will get back to you with your real account charges." Don't ever expect that call to be made. This company has a monopoly in most places and they use it to their advantage. This giant company strives to make money from their customers by extortion and bad business practices.
Comcast Internet Service
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