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Comcast - Internet Service Review from Stone Mountain, Georgia

I earn my money by streaming games on twitch it is the only way I make money and I got 1000+ subs.. The Comcast service was very unstable and I always had a problem with it. This made me lose subs and money because I got disconnected maybe every night I stream. I call customer service and they said they were going to take 1 week to come and fix it, so I cancel the service and got another one. If you have a business that requires connection do not go with comcast it will make you lose money and there service is the worst I've had.
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1 comment
Anonymous
#1015591

Pretty amazed you were even able to stream a tiny bit, I hate Comcast so much

Review
#669244 Review #669244 is a subjective opinion of poster.
Service
Comcast Internet Service
Reason of review
Bad quality

14 months of incorrect billings and bad internet conntections with Comcast

As of today we canceled our Comcast account. 14 months ago we moved to Georgia. We purchased a modem from Comcast and the technician installed a used, outdated modem saying we will have a new one sent to our home very soon. It never arrived and our first bill stated we were "leasing" our modem from Comcast with an additional 7 dollar charge per month. With our first call, we were apologized to about 15 times and they assured us the inaccurate charge would be removed and our account credited. The second bill arrived with a credit of 7 dollars and yet another charge for the "lease". This charge and credit volley continued up until we finally canceled as of today12-10-2013. We also had numerous times where we would loose connection up to 20 times in a hour (yes an hour) and they would tell us there was nothing wrong with our connection/signal. They claimed they could tell we had service just fine from the cable box at the road, up to the house. Really............? Pretty impressive from a technician in India or wherever, who could only make apologies. Every time we had to call their customer service we were connected and reconnected numerous times as the regular technicians are apparently only allowed to say "I'm sorry fifteen times in a 30 second conversation", and then will either drop your call, hang up on you, or put you on a endless hold. Comcast has no customer service. It is like a shell game where they will shuffle you around so much you finally end the call out of frustration after you have spent hours trying to get some kind of resolution. You may finally be able to talk with someone who actually is working in the US, who you can actually understand, only to have them lie to you as well when they say, "Give me a couple of weeks and I will get back to you with your real account charges." Don't ever expect that call to be made. This company has a monopoly in most places and they use it to their advantage. This giant company strives to make money from their customers by extortion and bad business practices.
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Review
#462921 Review #462921 is a subjective opinion of poster.
Service
Comcast Internet Service
Loss
$500

Comcast review in Stone Mountain, Georgia: You can't call it service

On 8/2/13 I was scheduled for a time block between 10am-12pm, received a call at 11:50 am from a lead/project manager stating that the technician was running late. Then, around 5 minutes later, a tech calls and states he 20-30 minutes away. The tech arrives around 12:43 pm. I only order High Speed Internet at 50 mbp, the blast deal. The tech pulls out this little RCA modem with a phone capabilities. I ask if it is the right modem, he clearly states, well just in case you decide you want phone service later. I later went online that evening or day and decided to add phone service, chatted with a rep. The rep stated they needed to see if their modem was compatible, they did. I specifically asked the sales rep if the phone services was digital or analog, because I could not have anything else, which included VoIP. The rep assured me that it was and I would not get VoIP. The rep scheduled me for service between 10 am-12 pm on the 8/9/13 to have phone added. I asked if it was digital or analog. The rep stated yes. 8/9/13, the tech arrives on time, but approaches and says, "I'm here to install your Internet and phone." I clearly informed him that I already had the Internet installed on 8/2/13. He informs me that he went to the wrong address and removed the COMCAST modem that was installed on 8/2/13, but had another one, and it was better. I told him that I didn't want that big thing, and that I was informed that the current COMCAST RCA issued modem was capable of voice. He went on to tell me that he didn't know how to add the modem back to my account, yes, the same modem that he removed without me knowing, while he was at the wrong address. I had him call his IPS supervisor who directed him to call someone. Then, after waiting between 20-30 minutes, for him to receive a call back, I had to lead him through the conversation, because they kept asking if it was a COMCAST modem, they couldn't see the modem issued. I had to literally spend time telling him to tell them, "THE COMCAST ISSUED MODEM BROUGHT ON 8/2/13 is the modem I was informed by sales was compatible, and I needed it back on the account. They added it back on the account. When this tech connected everything, I asked him at the end if it was analog(which I could clearly see it wasn't) or digital, the tech stated it was VoIP. I told the tech that I had clarified this with sales, and that today was a waste and now I was having to scrounge to get telephone service for a new job beginning 8/12/13 requiring analog or digital phone. I called another rep that day to cancel my phone service. The rep spent too much time trying to be empathetic, instead of hearing and understanding that he made it worse. This rep then informed me that he was seeing 20 mbps and this was the Blast. I informed this rep that it was not true and my bill should only be no more than $50, he insisted that his system was showing my order for Internet at 20 mbps, which was the Blast and I forfeited the promotion when I decided to add phone (for which I was calling to cancel). This rep wasted almost another hour of my time. I hung up. I then called again and spoke with another rep. She was listening. I had to take her through the entire scenarios. She informed that according to her screen, she did see where I had ordered 50 mbps which included the BLAST. She stated that the other rep was informing me of outdated information and his stuff probably had not been updated. She then stated that yes, I had the wrong modem issued by COMCAST and that she would put in the mail a new one. Plus, she understood that I worked from home, so she noted that COMCAST would have to pick up their first modem. I was receiving a signal from 8/2/13 until the morning of 8/12/13. The new and correct modem arrived the evening of 8/12/13- go figure. When I woke up on 8/13/12 tfor the second day of my new job, a web page appeared asking for activation. I was bewildered when I saw it. I entered my phone #, account #, and nothing. I called COMCAST and went throughout 3 different reps with the same story and beginning from 8/2/13. I asked to speak with a floor manager that day. The floor manager stated that they saw me having two modems. I again had to repeat all my verifying information, and the modem address. The floor manager did state that she did see where a note was made for the first modem to be picked up. She stated she removed the first modem issued, but was unable to send a signal, so she was going to refer me to the activation center and did give me a number, as I kept requesting for a higher up. When I called the number, the number was not correct. So, I called a customer rep again, in between calls, someone from a 601-607-8977 called and left their name, and did state they were calling about email, and that I could call them back and be able to speak with anyone at the help desk. I did call. Immediately, this tech competent sound man understood quickly, removed the first modem from the system again. I literally told him that I was unboxing the new modem at this time, plugging in the cables, etc. When he was ready, I was ready to turn on my computer. At this point, in at least 15 minutes, he had me verified that service was good, and he again confirmed that the first modem was still scheduled for pickup. Again, I was able to work, but I had loss 1/2 day of work on 8/13/13. Then, guess what? Today, 8/20/13, I logged into my work computer, signed on with VPN, then entered into a scheduled work web meeting, until roughly 10 minutes in, I AM DISCONNECTED and service drops. I contacted COMCAST and the first rep I spoke with was informed that I needed a floor manager. I provided the verifying information again. Then, after waiting over 10 minutes, the floor manager asked for my verifying information, and stated that she had to go through the procedures. I let her do that, while I still informed her that I needed to speak with her higher up, and a number for customer complaints. She wasn't able to troubleshoot the issue, and she had me do the same thing I was doing last week (unplug, shutdown, unplug, shutdown,etc). I told her that I wasn't trying to insult her intelligence, but I was a tech person and that's what I did from home, and I went through all the troubleshooting aspects. I insisted kindly for the customer service information and told her that I was entitled to it, she stated,"I'm handling your complaint and I assure you that I am writing down all the information." I told her that, that wasn't what I requested and that I was entitled to the customer complaint number. She refused to provide that information. She did state that she was going to have me call the Activations Center. I insisted to speak with her Supervisor, and she put me on hold. Around 3-4 minutes, a man came to the phone and identified himself. I asked if he was a Supervision, he stated that he was a Floor Manager. I asked if he was on the same level as the former Floor Manager, and he stated yes. At this point, I knew that she handed me off to probably a friend. I explained again what had happened and what was happening. After verifying my information and the modem in use. I asked him for a Customer Service complaint, he stated that he would transfer me over to someone. When I was transferred, a man from the ACTIVATION Center answered and identified himself as being with repair. I went through everything again. This guy then informed me that he wasn't seeing the modem at all and that a technician would need to come to the house, at the end the man stated that he couldn't troubleshoot the issue from his end, and he didn't have the ability to schedule me for any time slots, and he didn't have the capability of scheduling me, as he also couldn't see any open logs for appoints. He gave me a ticket number and ended the call. He had also informed me that since it was RESIDENTIAL account and not business, I was not entitled to the same immediate service. I informed him that was discriminatory. A few minutes later, I received and automated call that stated, "You are scheduled for a Comcast appointment tomorrow between 1pm-3pm" Something to this sort. I then, used my cell phone to obtain the corporate number, and spoke with someone that stated that they were documenting that I was calling about, but the first priority would be to see that I got service. He then stated that he could not guarantee that I would get service tonight, but that he oversaw the offices in Georgia, and would email someone and someone would be contacting me this date before 8 pm. I have not received a call from any human. I received three automated calls. This corporate rep was the last step.
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Review
#441498 Review #441498 is a subjective opinion of poster.
Service
Comcast Service Transfer
Loss
$600
Tags
  • corporate complaints

Comcast review in Stone Mountain, Georgia: Unburied Cable Line

It has been since Decemeber 2012 since someone from comcast have come bury cable line it is now March 2013. The cable box is unfortunately in my yard and one or two things will happen comcast can come bury the line or my lawn mower will cut the line in half, and when this happen I'm not responsible. I have read horrible forums for Comcast and I'm most thankful that I do not have this service with this company. I am available to speak with someone from comcast so please feel free to contact me with any questions for this matter.
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1 comment
crqvindee
#620843

I had a similar problem at my curb with cables sticking out. Called and told them someone tripped over them and they could be sued if injured. Someone came and fixed it very quickly.

Review
#391614 Review #391614 is a subjective opinion of poster.

Comcast customer service is awful

We have been having trouble with our cable box going in and out intermittently for about 2 weeks. Called the first time waited approx 20 minutes to speak with a representative who was not helpful or intelligent and could not find a fix. Then we scheduled a technician to come out and this person did not show up. We called again and waited 29 minutes to speak with a rep who was again unable to fix it. Scheduled a technician to come and I guess we will see if they show up. Not only was customer service awful, but never once did they apologize for the error, not once did they thank me for my business, and in three years of issues they have never been helpful except for one time. **** Comcast
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Review
#331957 Review #331957 is a subjective opinion of poster.

Comcast Installer Stole My Equipment

I requested to have 3 cable boxes installed; however, when the Comcast technician arrived he only had 1 cable box. So, I called their customer service department and we rescheduled to have the technician return and install the 3 originally requested cable boxes. Again, the technician arrived with only 1 cable box to install. I allowed the technician to install the 1 cable box. This turned out to be a big mistake. The Comcast technician cut my wires to my satellite receiver and "stole" my satellite multi-switch box. By doing so -the Comcast technician put me in a situation where it would cost me money to continue service with my satellite provider. Of course, I called and reported the problem to Comcast and they sent another technician out to tell me what I already knew. The previous Comcast technician should have never cut my line to my satellite nor should he have ever "stolen" my equipment. He suggested that I contact customer service to report a damage claim. So I did...I called and reported the problem and they told me someone would contact me within 24 hours. Well 3 days past and no one has contacted me; so I called them today. And again, I was given the same customer service script. Someone will contact me from their claims department. I realize Comcast approach to how and why they are slow to respond to this type of issue. However, I don't believe they understand that an initiated response is the best solution to earn high reviews for their customer service. Although I had requested 3 cable boxes, I was willing to over look the initial problems of having two of their technicians to show-up to install 1 cable box. But to have their own claims department to show little concern and no response for their technician's criminal behavior -is difficult for me to understand.
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Review
#261085 Review #261085 is a subjective opinion of poster.
Service
Comcast Installation

Promised everything delievered nothing Comcast

I had had cable since the beginning of time I got tired of the increases every other year, I got tired of the re-runs, I got tired of my neighbors stealing my cable and Comcast doing nothing about it, somebody should tell them that kids don't subscribe to cable. I got tired of them lying to me promising everything then doing nothing. I turned my cable off May 2010 and left owing Comcast about $118 they worried me (or at least tried to) for the money I told them if they handled my problems and concerns like they thought they would handle me getting their money there wouldn't have been a problem!! I've saved over $1600 in the almost 16 months since I turned Comcast off they have the nerve to have collections calling me about $40 I still owe them. They wasn't in a hurry to resolve my issues and almost 16 months later I haven't been in a hurry to pay them their money!
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2 comments
Anonymous
#334015

Turned my comcast tv cable off. They are unable to keep my neighbors from stealing it.

My neighbors even cheered after they left and they didnt see anything. Now they didnt hide put ladders next to my wall and hooked up more neighbors . I live in apts and theirs a scam going. So turned it off and heard these idiots try for a week before they stopped,tho they still try every once in awhile comcast should learn from these scam artists.

They know alot more than comcast does. I wonder how long it will take them to catch them,if they ever do.

jb
#328550

You chose to damage your credit. Good decision.

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Review
#255360 Review #255360 is a subjective opinion of poster.

Comcast is SOOOOO screwed up!

Switching to cable from broadband, I was encouraged to go with Comcast by BestBuy. Their search showed that Comcast was available in my neighborhood. I signed up through them; that was mid April. By early-May I had not heard from Comcast, so I called. I was told they had been told by me that I no longer wanted service; I insisted I had not, and still did. They offered me an install date in early July. I told them I was unavailable that date, but could do the same day the following week: July 19. I was told they'd have to confirm it, but that it should be OK. As I hung up, I was told the original date, and again corrected them. I began receiving emails and robo calls reminding me of the scheduled appointment - the original date. I called, chatted online, emailed, but never got a response. The day before the original date, the technician left a voicemail reminding me he was coming: the wrong date. I decided to ignore this, and there was never any sign of anyone visiting. The 18th, I got another call from another technician, promising to arrive the following day between 1 and 4. By 4:30, I had to leave, but he showed up afterward anyway. He talked to my teenage son, who was home, but only said that he couldn't install service, that he needed someone else to come out later. The next day, a lady was seen wandering around in front of our house. She did not provide any informaation, only said she was "measuring something." On the 22nd, I got an email cancelling the appointment for the 19th - three days before! No explanation was given. I called customer service a few days later, and asked to be told what was going on. She said she could not answer my questions, and that someone would contact me later. I asked her if she believed Comcast was reliable, in that I had not had a successful experience thus far, and she acted as tho she had no idea what I was asking. After receiving no call for a couple of days, I tried the online chat again. After about an hour of checking various "things," the person told me that I should visit the local office, about 50 miles away. I insisted I would not, and was then told perhaps a phone call would suffice. He told me that he believed someone had determined my neighborhood was not "serviceable," but he had no other explanation. But he insisted the local office would solve the problem. So, last Tuesday, I called the office. I was told my locale was "not serviceable." I asked what that meant, and was told that Comcast service was not available. Starting to fume, I asked why I had not been told this two months ago, or before the installation was scheduled, or after the installation was attempted unsuccessfully. She had no explanation. I complained of hours of wasted time, having purchased equipment for the cable service I would have to return, and my irritation at the disorganization and unprofessionalism of the company, and she provided a rather insincere apology.
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Review
#252315 Review #252315 is a subjective opinion of poster.
Service
Comcast Installation

Comcast's Poor Customer Service

I have only had comcast for 3 months and have a had several issues from installation to billing. Everytime I call I get all type different answers and my account is never noted from prior times I have called. Comcast is too huge of a company to have such awful customer service. Other large companies make customer satisfaction their #1 but not comcast it seems its #10 on their list of company goals. There must be a way that their issues can be fix. I hate I even comitted to this service for 2 years, I wish there was a way out!!!!
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3 comments
Anonymous
#376438

I had trouble with intermittent internet just as a comcast tech installed my neighbor's system from our common pedestal. I called to let them know the problem. They told me that since I wasn't renting their modem I was not qualified for a customer service call!

I tried to politely tell them that it seemed certain the problem was at their end. I have a newer Motorola 6120 modem that has never had even a hint of a problem.

Then they tried to tell me that because I have a router in my system, they couldn't help me because of that "complication". Is this *** or what? Finally I convinced the lazy rep to check my connection and refresh it, and after about 20 minutes he came back on and said in a sarcastic voice "is there any other problem you would like to bother me with?". I can't believe these people. If they acted like that in public they would get punched.

After they refreshed my connection, everything worked again. I didn't have a chance to say thanks, *** on you, or anything else. The rep just disconnected the call.

I am disgusted and looking for another company to do business with. Whatever else is out there couldn't possibly be any worse than Comcast.

Oh, and the 'quote' they gave when I signed up increased by a few dimes a month for no reason until now it's $6 more than it was. Nobody cares to explain that, either.

Anonymous
#374006

XFAILITY/COMCRAP. I worked at the Lynnwood, WA call center where a fat sup named Kim Edwards sent email telling to work off the clock without pay.

We were fired when we complained to HR, but Kim (who is on her 4th husband) still works there.

We are going to win a class action lawsuit against them. call retention dept and ask for discounts/promos.

Anonymous
#370323

They are horrible... Never seen such poor customer service with any company i have ever dealt with.

they are by far the worst I have ever seen.

I have spent 4 hours on the phone since my installation a week ago. from installation to billing issues and no one seems to be able to take care of anything

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Review
#243494 Review #243494 is a subjective opinion of poster.
Service
Comcast Installation

Comcast are liers, cheaters, stealers and more

To many little boxes Comcast wants you to hook up. The last boxes they sent us were to keep channels they were going to eliminate unless we had these boxes. We went right by the instructions and only 1 worked. We called comcast at the number provided, and worked with them three hours trying to make them work. They told us we would have to return the two that didn't work. The next day we got a call and told the girl what happened and she said since they had put us Thur so much trouble she would send out a tech at NO CHARGE to hook them up. Well we got our bill and guess what... charges of $49.00 each. There were 3, but he only had to hook up 2. We called comcast and they said the supervisor would call us within 24-48 hours. No call. We called again and was told that a supervisor would call us. They did and he said that he had to charge us for one. What????? They are the ones who told us they were sending the tech out to FIX THEIR PRODUCT at NO CHARGE. What out for the ripoffs people. We are changing as soon as we can.
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1 comment
Me
#331766

I cant think of any service even off air that you dont need a box. Aside from the TV's that have an off air quam reader for the HD.

There were millions like you that hated the digital transition. However now that majority are converted you do have a picture like you never did b4. You went from hundreds of dots to hundreds of lines PSI. In fact with HD now you can receive thousands of lines per square inch.

Comcast has 2 ways a SIK "self install kit" and a pro install. The SIK is free that is you installing the devices the pro install is not.....UNLESS your service drop had issue or there was a trap placed on your line that had to be removed. I dont understand why you would have needed a supervisor to allow a trouble call fee be removed. That is a standard CSR option he/she can remove depending on the circumstances.

Like all utilies cable only maintains there service drop to the home. You wouldnt expect the power company to come in a rewire your home with new electrical jacks free or the TV repair to come to your home and fix your TV for FREE. Why would expect the cable company to replace/repair your inside wiring for free?

You do pay a monthly bill that keeps increasing from the power company shouldnt they rewire a power outlet free? In fact they dont even replace your power riser off your meter you have to call an electrician for that.

Review
#227869 Review #227869 is a subjective opinion of poster.