I very mistakenly returned to Comcast in order to take advantage of a bundle offer. I had been with them years ago . The reasons why I left came flooding back this week. Their customer service approach needs a make over !!! In the four weeks I have been with them I have had to reactivate my service for unknown reasons four times. I was initially sent the wrong equipment and am still trying to resolve those issues with them. The second shipment is still incorrect. Now I have no service what so ever and have spent an entire day from eight am until eight pm trying to get someone to help me. Everytime you call you get a different person. Some are very hard to understand. You get put on long holds and then get disconnected. Even though they are aware you waited a long time and gave them your phone number each time you called ,they never return your dropped call. You start all over again and again with a different person each time starting from step one ; phone number, name , address, serial #, social. The agents are reading from scripts ,I presume. The over abundance of thank you's repeatedly for ever piece of information you provide are irritating !!There is a log kept but for some reason they need the information repeated everytime , even in the same day. I was told that there were no available appointments and that a supervisor would call me back and make arrangements with me. I waited eight hours for that call ! No call came and I had to start all over once again from the square one. I am a new customer without service ,who has had problems off and on from the start. The equipment I have doesn't match the programs I selected . One of the remotes can not be programmed to go with the TV. My service has been "interrupted" at least on four occassions and now I have had no service for four days and counting. The right equipment ,by the way ,is many more dollars a month than the original equipment, making the bundle much more expensive than what I had with Direct TV and much more than the bundle price I agreed to. Everytime I call they want me to take a customer service survey at the end. You have got to be KIDDING ! There needs to be a better way. They are a company that grabs your money and then treats you very disrespectfully. Their actions ,all the while trying to polite you to death with their rhetoric, do nothing to earn your loyalty. I am ashamed of myself that I gave them a second chance. My time with Direct TV was uneventful. I am not a complaining person by nature. This company needs to relook at their practices. Never Again !!!