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Comcast - X1 Review from Savannah, Georgia

2.0
Details
Here is the message and complaint that I sent to Comcast tonight. So, have been customers since you were "On". Former address in 12/15 I was double charged, paid, escalated tickets for resolution. Nothing refunded or credited. Offered upgraded X1 triple play, bur refused in February. Moved service in May 2016. Tech showed up to. residence with X1 equipment because without my approval in October of 2015 I began getting charged for a phone I never asked for and and was upgraded to X1 in December 2015 without approval or options for equipment. When May 2016 move occurred, I had only one old style box with a DVR and one box without a Dvr. Insult to injury, you repeatedly apply my payments to somewhere other than my account. I have spent over 46 hours on hold with collections and escalating tickets that can never be found by the next operator. I have submitted bank statements on 14 occaisions. that I have as of. last week paid Comcast $1722.25 which you cannot find. I have had the cable shut off and restored 12 times over this. The service has to be reboosted 2 to 3 times a day. We have lost 43 hours of service just this month, and I HAVE PROVEN that I have over paid you by $1000. I am about to contact news stations, authorities, somewhere for help. I am sure as with everyone of the 26 escalated ticket numbers that your operators give me that never exist on the next call, trying and sitting on 4 hours of hold and disconnected calls moments before resolution that I have nobody at Comcast that will resolve this case. Help
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Review
#924722 Review #924722 is a subjective opinion of poster.
Reason of review
Problems with payment

Comcast review in Savannah, Georgia: They Need To Spend Less Time Teaching People How To Politely Not Help You and More Time Actually Doing Something Worthwhile !!

1.0
Details
I very mistakenly returned to Comcast in order to take advantage of a bundle offer. I had been with them years ago . The reasons why I left came flooding back this week. Their customer service approach needs a make over !!! In the four weeks I have been with them I have had to reactivate my service for unknown reasons four times. I was initially sent the wrong equipment and am still trying to resolve those issues with them. The second shipment is still incorrect. Now I have no service what so ever and  have spent an entire day from eight am until eight pm trying to get someone to help me. Everytime you call you get a different person. Some are very hard to understand. You get put on long holds and then get disconnected. Even though they are aware you waited a long time and gave them your phone number each time you called ,they never return your dropped call. You start all over again and again with a different person each time starting from step one ; phone number, name , address, serial #, social. The agents are reading from scripts ,I presume. The over abundance of thank you's repeatedly for ever piece of information you provide are irritating !!There is a log kept but for some reason they need the information repeated everytime , even in the same day. I was told that there were no available appointments and that a supervisor would call me back and make arrangements with me. I waited eight hours for that call ! No call came and I had to start all over once again from the square one. I am a new customer without service ,who has had problems off and on from the start.  The equipment I have doesn't match the programs I selected . One of the remotes can not be programmed to go with the TV. My service has been "interrupted" at least on four occassions and now I have had no service for four days and counting. The right equipment ,by the way ,is many more dollars a month than the original equipment, making the bundle much more expensive than what I had with Direct TV and  much more than the bundle price I agreed to. Everytime I call they want me to take a customer service survey at the end.  You have got to be KIDDING ! There needs to be a better way. They are a company that grabs your money and then treats you very disrespectfully. Their actions ,all the while trying to polite you to death with their rhetoric, do nothing to earn your loyalty. I am ashamed of myself that I gave them a second chance. My time with Direct TV was uneventful. I am not a complaining person by nature. This company needs to relook at their practices. Never Again !!!
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1 comment
Anonymous
#1032467

As a note, if you don't pay, you don't have services. At least Comcast gives you a bigger window of time to pay the bill.

Dish and direct TV will shut you off 5 days after your due date and make you pay 3 times the deactivation fees. You might wanna try keeping up on your bills.

Review
#694572 Review #694572 is a subjective opinion of poster.
Cons
  • Comcast experience
Reason of review
You arent letting me chose enough reasons!

Comcast Customer NO SERVICE

They installed a new X1 box today that quit 10 mins. after the tech left. After an hour on the phone with the CUSTOMER NO SERVICE they said it would be next Wed. before anyone could come back. SO 1 missed at work (today), a bill for $120. installation that doesn't work only to be told I would have to wait a week to get it fixed. Returned everything and now trying to make sure I don't get that bill. Called in twice to speak to a stupor visor only to be placed on hold for 35 mins. the first time and 40 mins. the second time. Such great customer service once again Comcast.
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Review
#663529 Review #663529 is a subjective opinion of poster.
Reason of review
Bad quality
Loss
$300
Preferred solution
Let the company propose a solution
Tags
  • Poor Customer Experience

Comcast review in Savannah, Georgia: Unbelievable customer service

They guarantee to be there at a certain time for your appointment. Well, they were working on my cable and when he found the job was going to take longer than expected he told me I had to schedule another appointment because he had to go to his next appointment. I asked him to put it back the way it was so I could at least watch TV and he said he couldn't because he cut the cable and it has to be rewired. Now it's another week before I get an appointment and no TV for a week. Astounding.
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Review
#643863 Review #643863 is a subjective opinion of poster.
Service
Comcast Tv Service
Reason of review
Poor customer service

Comcast On-Demand often not on-demand

During the evening when trying to view my favorite shows I missed via on-demand on Comcast, I frequently get a message that the system is unavailable and to check my cables etc. If I reinitialize the cable box I can usually get on-demand, but have to wait up to 20 minutes for the box to come fully online, and often another hour or so for the channel guide to update. And when I do get on-demand, frequently I will lose the show in the middle and have to restart on-demand which hasn't saved that I was in a show to begin with, so I have to start the whole show from the beginning. If I call customer service I am told to 1) check the cables, 2) unplug the cable box and then plug it back in, and 3) it can take 45 minutes to reinitialize the box. So when it recurs I call again, and am told 1) check the cables...you get the drift.
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Review
#628901 Review #628901 is a subjective opinion of poster.
Reason of review
Bad quality

Comcast review in Savannah, Georgia: Gave me business number that is already in use

And said they would call me back with a new number. Well 3 days later NOTHING. I called them and showed the *** when I called it dialed out to a number already in use. Even the guy who picked up said this is the third time they have assigned his number out! What idiots! Now while on the phone I said "look i just need a new number!". He said "let me check something". What the *** is there to check? I am not even a tech for them and it does not take a genius to figure out I JUST NEED A NEW NUMBER. So then of course right when "he was checking something" he hung up on me. I can't even tell you how pissed i am. I want my money back phone cancelled and internet which I pay $260+ b/c I have 50mb/sec internet + business phone. They suck!!!
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Review
#333489 Review #333489 is a subjective opinion of poster.
Loss
$260

Comcast review in Savannah, Georgia: Failed to resolve digital reception issues

I've had digital cable with Comcast Cable since February. Each time I call I'm routed to a call center and the problem is not resolved. I've had repairmen to my residence more than 5 times to rectify the situation. Someone came yesterday morning and for the 2nd time in 30 days, the problem returned within 2 hours. I can't even call to report the problem less than 24 hours after someone has been here. I'm so tired of calling, rebooting, and exchanging boxes. I feel that Comcast knows they have a monoply on this type of service (at least in my area), and I'm treated accordingly.
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Review
#248459 Review #248459 is a subjective opinion of poster.

Comcasts digital coverters are a scam

Comcast went digital and gave us free digital boxes so that are t.v.s will get all the channels. I got two just in case one was broken. Neither work. When they kind of worked they pixelated the whole time. NOw all I get is sound and no picture. Comcast has been getting my call for the past three weeks. Only solution. charge me 20 bucks to send out a tech. to look at it, or pay a monthly rental fee for one of their bigger receiver boxes. This is a problem all over. Talk about a scam. They switch their cable and we have to pay.
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Review
#238010 Review #238010 is a subjective opinion of poster.
I ordered the comcast cable internet and voice service a little over a year ago. The first issue I had was when they first arrived, they tried to charge me 149.00 for installation of the wireless router. I called in with the tech still here.I explained that THEY had...
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7 comments
Anonymous
#399925

FTC hits Comcast CEO Brian Roberts with $500,000 fine. So what he makes over 30 million per year. Brian needs to reread the Comcast code of conduct where he tells employees he will not tolerate dishonesty from us. Why is he on Obama's jobs council? He should be fired. Do as I say, not as I do. Obama's slogan about "change you can believe in" should really be "the more things change the more they stay the same".

It's worse being an employee. At the Lynnwood, WA call center a fat sup named Kim Edwards sent an email requesting off the clock work. We are winning a class action lawsuit against them. Our lawyers are experienced and successful at winning this kind of case and we have the evidence. Comcast thinks that hiring a Perkins Coie lawyer will intimidate us. It just proves that they know they are going down and have a lot of money to waste.

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Review
#161500 Review #161500 is a subjective opinion of poster.
Service
Comcast Installation
Loss
$152