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Comcast - Called for Outage and Got Cussed at By the Rep..

1.0
Details
Called Comcast for and outage today on both my internet and my cable only to be cussed at by the rep, told I have Ghosts that caused my issues and then to be hung up on. The Rep was named Al. Got to Love great Customer Service! Then when I called back there was no record of my first call ( wonder how that happened)... Comcast these days has more outages then any other company we have been with its easy four to five outages a week for hours at a time on both the cable and the internet . Looking for a new company now GOODBYE Comcast!
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1 comment
Pdwarf
#1219840

Seriously, did you ever stop and consider the rep may be right about the ghosts?? DID YOU?!

ID
#927295 Review #927295 is a subjective opinion of poster.
Location
Marietta, Georgia
Service
Comcast Customer Care
Cons
  • Being cussed at by the rep
Reason of review
Poor customer service
Loss
$50
Preferred solution
Let the company propose a solution

Comcast Internet Service Review

3.0
Details
Absolutely awful customer service, intermittent internet service, somewhat overpriced
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ID
#830011 Review #830011 is a subjective opinion of poster.
Location
Marietta, Georgia
Service
Comcast Internet Service
Reason of review
Bad quality

Comcast Service Transfer Review

1.0
Details
They mess up everything.I wish I can give them no star. My account was disconnected on the wrong day. I need to transfer services from an old address to a new address and they inputting the information incorrectly over 20 times. I had to call over 20 times to resolve this issue. I will never use them again.
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ID
#825993 Review #825993 is a subjective opinion of poster.
Location
Marietta, Georgia
Service
Comcast Service Transfer
Reason of review
Poor customer service

Comcast - Horrible Business Service

3.0
Details
When you get a good person on the phone who cares, Comcast will take care of problems. When you get people on the phone who don't care, it's awful. Lately, I have gotten quite a few of those people who don't care and don't listen. Comcast was out here last week and accidentally took me and a neighbor off line. A guy in the local office said he would charge me $100 to come out to my home. He did not say if he finds out the problem was coming from inside my home rather than Comcast. He said it would cost $100 to come out. Finally, I got someone who cared. Someone came out that evening, 3 hours after the latest hour I was told that someone would be here.
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ID
#822299 Review #822299 is a subjective opinion of poster.
Location
Marietta, Georgia
Reason of review
Poor customer service
Loss
$300
Preferred solution
Price reduction

Comcast - Fairly New Customer - Happy One

5.0
Details
Understand first that I am NOT an agent of Comcast or xfinity or any related company AND I am not receiving anything for this review. So let's start with last summer...I ordered Comcast cable because I had a well known DSL based service (with the blinding speed of 18 MBps-at least claimed--which I never saw using speed test) and minimal TV programming [NOTE: Name of prior service was withheld based on the caution in the User Agreement on this posting page]. The Comcast installer showed up while my wife and I were in the back yard but left before I could catch him. It ticked me off because he would not come back. I was going to have to reschedule. Not Happy so I told them to forget it--cancel me. Finally two weeks ago I had enough of waiting on my computer and dropping internet signals especially when my wife was on her Kindle and the TV was blaring [prior service charge was $169 per month]. Now I have Extreme 150 MBps internet (typically 125 MBps at remote location using my router and extender for the same price. I also have Digital Preferred TV with HD...oh yes, I forgot to mention "the company that will not be named" had dropped my HD inadvertently when I downgraded last spring because I was paying $210 per month. Customer Service for "that company" would not reconnect my HD service unless I told the representative my SSN over the phone--REALLY. Now I have Real Internet and TV programming for the same monthly payment for two years. Will see how I feel after that and rates go up. The young man (Cortez) who installed was great, amicable, efficient--not the standard 2-4 hours to hook you up. I had to call Customer Service yesterday because the web page indicated my account was inactive AND I knew my first bill was coming due in a few weeks. Chris was AWESOME. He straightened me out--I was attempting to access the account set up last summer. He explained several other things to me patiently and respectfully. Very enjoyable experience AND not at all what I expected based on some of these reviews. I am just saying, they may be turning around, so give them a chance. This 64 year old is--and when my grandkids come over, they will say "This is Cool Beans, Grandpa." LOL
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1 comment
Anonymous
#1256876

Whats the point of blabbering this review, if your not going tonsay where you got a better deal?? Get over yourself...your about as lame as the idot in here writing fake reviews over and over

ID
#803469 Review #803469 is a subjective opinion of poster.
Location
Marietta, Georgia
Pros
  • Extreme internet speed
  • Customer service representatives
Reason of review
Good customer service

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Comcast - NEW CUSTOMER- POOR CUSTOMER SERVICE

1.0
Details
I was an AT&T customer and for some reason I thought i'd switch get better service but i got the worst. I had a technician install my service 6/10/2015 and they did not complete it plus they keep on promising to get someone out here and july 10th was my appointment and walked out on my door and I saw a note saying sorry we missed you, no knock no door bell, i have been on hold for 30 minutes and no one on the phone. I am totally disappointed with comcast, My bill is outrageous i signed up for $99.00 triple play and now my bill is at $402.00 between 6/10/2014 to 7/10/2014. That's ridiculous. I wish i had stayed with AT&T.
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ID
#663976 Review #663976 is a subjective opinion of poster.
Location
Marietta, Georgia
Reason of review
Poor customer service

IF YOU CAN, DITCH CABLE! COMCAST DOESN'T CARE!

1.5
Details
So, I was a loyal Comcast customer for over 10 years, beginning in 2000. Then, I started having trouble with some of my services and decided to give AT&T Uverse a shot, since they finally showed up in my community. Loved it, loved them, and loved their consistent attention and care for their customers...not to say they don't have issues at times, but they handle things so very well that they make you feel bad for even bringing it up. That said...I had to move, just up the street to a new community, and I am being forced to use Comcast (Bulk services?). I upgraded to the triple play back on the 5th of June, and was told that the equipment would be delivered within 3-5 business days. Great. Fantastic. On the the 10th I called just to see where things were...to ask when I might be receiving my equipment...and was told that the order was still sitting in their system with a "pending" status, so had never been forwarded to the warehouse that ships the equipment -- I asked how that could possibly have happened, and I also asked what would have been the outcome had I not called to check...dude said, "...no one would have known if you had not called..." What?! So I said, "...alrighty then...let's get that fixed -- and by the way...can you send that to me fast-tracked, since I am now without TV, Internet, or phone?" He said, "...no problem...just one thing though, you're gonna need to pay $29 for the quicker shipment." At that point I was so frustrated that I just said whatever...and he said they would "share" the cost with me...you know, like it was MY fault that they didn't do their jobs correctly the first time. Fine. On the 15th, still no equipment. Third call...oh, wait...we just now sent that package out to you...and we don't have any actual tracking information to help determine when you will actually get the package...could be tomorrow, could be a couple of days after that. Package showed up on the 16th...but wait, there were only two of the four pieces of equipment I was expecting. Fourth call. Rep says, your account activity actually shows that it's been cancelled...and it looks like prior to the cancellation, there were only two pieces of equipment ordered. What?! Yep...four reps and two supervisors later, I am being told that I now have to wait for a call tomorrow (18th) for the account to be straightened out...and if I try to make any changes to the account (since none of the reps actually got my itemization correct), then "...the audit department would make it so that NO SERVICES would be connected at my location..." What?! The last rep I spoke to acted as if I had called back all those times to make changes to my order, when in fact, each time I called back -- BECAUSE OF THEIR TOTAL AND COMPLETE LACK OF COMPETENCE -- I had them read back to me what was shown in the order and IT WAS NEVER CORRECT. How is that my fault? These folks really don't give a *** about customer service or just plain SERVICE for that matter. I just don't get how they can all be so callous regarding how they affect our lives. I know they have a ton of customers, and I know they have it so that you are basically stuck in certain situations or areas; however, know this...depending on where you live, work, & play, YOU DO NOT HAVE TO USE THEM AT ALL. I have the option to split up my services and only take the Basic/Expanded that the complex forces us to use...and I will use another company for my internet and phone. ANY OTHER COMPANY. Almost everything you watch on Cable can now be accessed through the internet and all sorts of apps. Hulu Plus, Netflix, Amazon Prime, HBO Go, etc., are now viable options to completely do away with cable. Comcast has basically ensured that I will now be one of the loudest voices in the "down-with-Comcast" arena. My puny little dollars may not make a big difference to them...but by God, I will spend the rest of my days trying to convert as many folks as I can reach. THEY ARE RIDICULOUS. THEY NEED TO TRAIN THEIR EMPLOYEES TO ACTUALLY KNOW THEIR PRODUCT AND TO ACTUALLY CARE ABOUT THE CUSTOMERS ON THE OTHER END OF THE DOLLARS THEY COLLECT EVERY DANG MONTH!
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ID
#652058 Review #652058 is a subjective opinion of poster.
Location
Marietta, Georgia
Cons
  • Supervisors do not care
  • Supervisors are untrained
Reason of review
Poor Customer Service, Order Processing, Delivery, etc., etc.
Preferred solution
Let the company propose a solution

Comcast - Poor service

I chatted with the representative online and purchased cable service. I went to pick up the hddvr box from the service center at Delk Road, Marietta, GA and had to wait for an hour. The rep at the service center was not pleased that I had purchased online and not through him....because he is working on commissions. When I went home and tried to activate the cable over the phone as guided, the person on the phone said that my box was not added to my account and I have to make the trip all the way back to the service center to ensure that my box is replaced or added to the list.
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ID
#433576 Review #433576 is a subjective opinion of poster.
Location
Marietta, Georgia
Product
Comcast Account
Loss
$500

Comcast - Charged for ***

For the past 2 months Comcast has been charging me for Adult movies, that i know have not be ordered. Its just my wife and i and we were out of town when the movies were " ordered". They credited the account the first time and said it wouldn't happen again. The next bill came....4 Adult movies all ordered on the same day 1 mint apart. 3:03 pm 3:04 pm 3:04pm 3:04pm 3:05pm. So i call them and ask about it again, and they tell me there are more charges that arnt on the bill yet.. all 14.99 adult movies. Is this happening to anyone else. I'm starting to get really mad.
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ID
#373255 Review #373255 is a subjective opinion of poster.
Location
Marietta, Georgia
Product
Comcast Account
Loss
$200

Comcast - Sent to collections

After three days of a simple call to change my service address, I received a automated call from a company hired to intimidate and threaten consumers. They did not know exactly what they wanted from me. Turns out they wanted my equipment. They told me i was a deadbeat and I even though I pay monthly for the equipment, it is comcast's. Once they realized a mistake, told to call comcast. Comcast had no idea that the company existed. I asked to speak to a supervisor, was told "shut your mouth and listen". I never received any calls from supervisor and told none will be available for me. I cancelled my service immediately. My life is 10% happier.
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ID
#112152 Review #112152 is a subjective opinion of poster.
Location
Marietta, Georgia

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