State: Georgia City: Marietta Clear all filters (10 of 4029 reviews match)
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1.0
Details
Called Comcast for and outage today on both my internet and my cable only to be cussed at by the rep, told I have Ghosts that caused my issues and then to be hung up on. The Rep was named Al. Got to Love great Customer Service! Then when I called back there was no...
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1 comment
Chancellor
#1219840

Seriously, did you ever stop and consider the rep may be right about the ghosts?? DID YOU?!

Review
#927295 Review #927295 is a subjective opinion of poster.
Service
Comcast Customer Care
Cons
  • Being cussed at by the rep
Reason of review
Poor customer service
Loss
$50
Preferred solution
Let the company propose a solution

Comcast Internet Service Review

3.0
Details
Absolutely awful customer service, intermittent internet service, somewhat overpriced
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Review
#830011 Review #830011 is a subjective opinion of poster.
Service
Comcast Internet Service
Reason of review
Bad quality

Comcast Service Transfer Review

1.0
Details
They mess up everything.I wish I can give them no star. My account was disconnected on the wrong day. I need to transfer services from an old address to a new address and they inputting the information incorrectly over 20 times. I had to call over 20 times to resolve this issue. I will never use them again.
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Review
#825993 Review #825993 is a subjective opinion of poster.
Service
Comcast Service Transfer
Reason of review
Poor customer service

Comcast review in Marietta, Georgia: Horrible Business Service

3.0
Details
When you get a good person on the phone who cares, Comcast will take care of problems. When you get people on the phone who don't care, it's awful. Lately, I have gotten quite a few of those people who don't care and don't listen. Comcast was out here last week and accidentally took me and a neighbor off line. A guy in the local office said he would charge me $100 to come out to my home. He did not say if he finds out the problem was coming from inside my home rather than Comcast. He said it would cost $100 to come out. Finally, I got someone who cared. Someone came out that evening, 3 hours after the latest hour I was told that someone would be here.
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Review
#822299 Review #822299 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$300
Preferred solution
Price reduction
Tags
  • comcast complaint
  • Customer Dissatisfaction

Comcast review in Marietta, Georgia: Fairly New Customer - Happy One

5.0
Details
Understand first that I am NOT an agent of Comcast or xfinity or any related company AND I am not receiving anything for this review. So let's start with last summer...I ordered Comcast cable because I had a well known DSL based service (with the blinding speed of 18 MBps-at least claimed--which I never saw using speed test) and minimal TV programming [NOTE: Name of prior service was withheld based on the caution in the User Agreement on this posting page]. The Comcast installer showed up while my wife and I were in the back yard but left before I could catch him. It ticked me off because he would not come back. I was going to have to reschedule. Not Happy so I told them to forget it--cancel me. Finally two weeks ago I had enough of waiting on my computer and dropping internet signals especially when my wife was on her Kindle and the TV was blaring [prior service charge was $169 per month]. Now I have Extreme 150 MBps internet (typically 125 MBps at remote location using my router and extender for the same price. I also have Digital Preferred TV with HD...oh yes, I forgot to mention "the company that will not be named" had dropped my HD inadvertently when I downgraded last spring because I was paying $210 per month. Customer Service for "that company" would not reconnect my HD service unless I told the representative my SSN over the phone--REALLY. Now I have Real Internet and TV programming for the same monthly payment for two years. Will see how I feel after that and rates go up. The young man (Cortez) who installed was great, amicable, efficient--not the standard 2-4 hours to hook you up. I had to call Customer Service yesterday because the web page indicated my account was inactive AND I knew my first bill was coming due in a few weeks. Chris was AWESOME. He straightened me out--I was attempting to access the account set up last summer. He explained several other things to me patiently and respectfully. Very enjoyable experience AND not at all what I expected based on some of these reviews. I am just saying, they may be turning around, so give them a chance. This 64 year old is--and when my grandkids come over, they will say "This is Cool Beans, Grandpa." LOL
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1 comment
Anonymous
#1256876

Whats the point of blabbering this review, if your not going tonsay where you got a better deal?? Get over yourself...your about as lame as the idot in here writing fake reviews over and over

Review
#803469 Review #803469 is a subjective opinion of poster.
Pros
  • Customer service representatives
  • Extreme internet speed
Reason of review
Good customer service

Comcast review in Marietta, Georgia: NEW CUSTOMER- POOR CUSTOMER SERVICE

1.0
Details
I was an AT&T customer and for some reason I thought i'd switch get better service but i got the worst. I had a technician install my service 6/10/2015 and they did not complete it plus they keep on promising to get someone out here and july 10th was my appointment and walked out on my door and I saw a note saying sorry we missed you, no knock no door bell, i have been on hold for 30 minutes and no one on the phone. I am totally disappointed with comcast, My bill is outrageous i signed up for $99.00 triple play and now my bill is at $402.00 between 6/10/2014 to 7/10/2014. That's ridiculous. I wish i had stayed with AT&T.
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Review
#663976 Review #663976 is a subjective opinion of poster.
Reason of review
Poor customer service
1.5
Details
So, I was a loyal Comcast customer for over 10 years, beginning in 2000. Then, I started having trouble with some of my services and decided to give AT&T Uverse a shot, since they finally showed up in my community. Loved it, loved them, and loved their consistent...
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Review
#652058 Review #652058 is a subjective opinion of poster.
Cons
  • Supervisors are untrained
  • Supervisors do not care
Reason of review
Poor Customer Service, Order Processing, Delivery, etc., etc.
Preferred solution
Let the company propose a solution

Comcast review in Marietta, Georgia: Poor service

I chatted with the representative online and purchased cable service. I went to pick up the hddvr box from the service center at Delk Road, Marietta, GA and had to wait for an hour. The rep at the service center was not pleased that I had purchased online and not through him....because he is working on commissions. When I went home and tried to activate the cable over the phone as guided, the person on the phone said that my box was not added to my account and I have to make the trip all the way back to the service center to ensure that my box is replaced or added to the list.
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Review
#433576 Review #433576 is a subjective opinion of poster.
Product
Comcast Account
Loss
$500

Comcast review in Marietta, Georgia: Charged for ***

For the past 2 months Comcast has been charging me for Adult movies, that i know have not be ordered. Its just my wife and i and we were out of town when the movies were " ordered". They credited the account the first time and said it wouldn't happen again. The next bill came....4 Adult movies all ordered on the same day 1 mint apart. 3:03 pm 3:04 pm 3:04pm 3:04pm 3:05pm. So i call them and ask about it again, and they tell me there are more charges that arnt on the bill yet.. all 14.99 adult movies. Is this happening to anyone else. I'm starting to get really mad.
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Review
#373255 Review #373255 is a subjective opinion of poster.
Product
Comcast Account
Loss
$200

Comcast review in Marietta, Georgia: Sent to collections

After three days of a simple call to change my service address, I received a automated call from a company hired to intimidate and threaten consumers. They did not know exactly what they wanted from me. Turns out they wanted my equipment. They told me i was a deadbeat and I even though I pay monthly for the equipment, it is comcast's. Once they realized a mistake, told to call comcast. Comcast had no idea that the company existed. I asked to speak to a supervisor, was told "shut your mouth and listen". I never received any calls from supervisor and told none will be available for me. I cancelled my service immediately. My life is 10% happier.
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Review
#112152 Review #112152 is a subjective opinion of poster.