State: Georgia City: Jonesboro Clear all filters (4 of 4029 reviews match)
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Comcast review: Review from Jonesboro, Georgia

1.3
Details
I am (was) a long term comcast customer, with a full bundle of services. I bought a new home and called a week in advance to schedule the transfer for the day after my closing date (August 21). Comcast told me my appointment was scheduled for September 24!!!! I work from home and need my services, but they did not seem to care. If you are looking for *** service, then comcast is your company!
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Review
#687073 Review #687073 is a subjective opinion of poster.
Service
Comcast Bundle
Reason of review
Poor customer service

Comcast review in Jonesboro, Georgia: Former employee gets the shakedown

I am a former service tech, once I found a better opportunity and left the company, Comcast shut off the alarm service and then tired to bill me for installation cost of $500. When I resolved that issue with them today, everything was find until I went to watch the tv in my bedroom (DVR box) they shut the box off after telling them several times not to touch the other services. I try to call them and of course they are not open. Now I know they are going try a bill me to turn the servic obscure on.
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Review
#618636 Review #618636 is a subjective opinion of poster.
Service
Comcast Installation
Reason of review
Poor customer service

Comcast review in Jonesboro, Georgia: They screwed me

This company is not legit. They send "Sub-contractors" into your home that just stepped off the Oz crew. they charge $150.00 for installation that you assume is free since your house is prewired and all the *** has to do is hook up a box to the TV. The guy they sent to mark the cable for burial, trips over the comcast line on the ground and pull it lose from the box so I am without TV,Phone,Internet for 3 days. Then they send a tech out who charges $50. to fix their *** mistake. Call to the billing office does no good. Even if you tell them the situation with their sub-contractors.
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1 comment
Anonymous
#371921

If you thinks it's bad being a Comcrap/XFAILITY customer it's way worse being an employee. We worked at the Lynnwood, WA call center where a sup, Kim Edwards, sent email requesting off the clock work. We have a class action against them being handled by a firm that has won other similar cases against Comcast in other states.

Review
#273886 Review #273886 is a subjective opinion of poster.
Loss
$175

Comcast review in Jonesboro, Georgia: Promised new package included a program with equal cable speed

Comcast agent promised that a reduced cost plan included one premium channel. This month's bill reflected a separate charge for the channel. Thus increasing the cost of the package. Because the employee has since left the company...the supervisor is unwilling to provide the channel at no cost without regard to the employee's notes left on the account. The supervisor was unwilling to provide an immediate upper level supervisor's name to address a complaint to. Comcast has gotten too big for it's own good. I am looking for another cable provider in my area (Jonesboro, GA) who can provide me with speedy cable Internet, and phone service for my home business as well as some NFL channels for my sports fan husband. Comcast continues to make AT& T look ever so good. Comcast misapplied a payment and it took them two months to find it and apply it appropriately. In the mean time my cable services were interrupted more than 4 times and late charges were applied.
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Review
#220355 Review #220355 is a subjective opinion of poster.
Service
Comcast Internet Service