State: Georgia Product: Comcast Service Transfer Clear all filters (8 of 110 reviews match)
filters
State:
City:
Show
Product:

Comcast Service Transfer Review

1.0
Details
They mess up everything.I wish I can give them no star. My account was disconnected on the wrong day. I need to transfer services from an old address to a new address and they inputting the information incorrectly over 20 times. I had to call over 20 times to resolve this issue. I will never use them again.
View full review
Review
#825993 Review #825993 is a subjective opinion of poster.
Service
Comcast Service Transfer
Reason of review
Poor customer service

Comcast in Warm Springs, Georgia - Installation and services

1.5
Details
Before I moved into my house I setup services for Comcast 3hrs on the phone. Contractor did bad installation intermittent services for two weeks, on phone every day. Phone number not ported correctly. Missed appointment for burying my cable line to house, Unprofessional contractor, and employees point finger at other employees. Overseas call center with hard to understand dialect and do not understand what you are saying. Three weeks in and still having issues, I wish Georgia we give the right to compete because I hate not having and option and I though Charter was bad but they look golden!
View full review
Review
#682640 Review #682640 is a subjective opinion of poster.
Service
Comcast Service Transfer
Cons
  • Untrained personnell
  • Messed up process management
  • Inexperienced technician
Reason of review
Whole process
Loss
$300
Preferred solution
Deliver product or service ordered
Tags
  • comcast complaint

Comcast - Service Transfer Review from Lawrenceville, Georgia

1.0
Details
I thought home internet service was unlimited???? Since when has there been a usage cap on home Internet?? I have been paying at most 164 dollars for internet I have not been satisfied with. My house has a basement, main floor, and a second floor. I cant even connect to the Internet in the basement or the second floor. I called for some answers and the most they could do was resetting my modem - which solved NOTHING. And when I asked why I was charged an additional fee of at most 40 dollars the representative couldn't tell me what the charge was for. She just wanted to transfer me to the technical department when I explained to her clearly that I spoke to them right before the technical department transfered me to the current billing department. Does it make any sense that the billing department does not know why I was charged extra?? And when I called back I believe they've blocked my number or something because it hanges up after I put my information in to the automated call message. OUTRAGED. Now I am DONE with this *** and want to stop my services but they wont even pick up.
View full review
Review
#645839 Review #645839 is a subjective opinion of poster.
Service
Comcast Service Transfer
Reason of review
Pricing issue

Comcast: No Bill, Service Disconnected, Horrible Phone System, and more!

1.8
Details
The quick version: Comcast sent my bill to an email address they created and that I didn't even know existed, then disconnected my service for non-payment without any attempt to notify me. Trying to contact them resulted in more than an hour of making phone calls, most of which were disconnected by their system before I ever got to speak to a human being. We'll be using a T-Mobile hotspot for our in-home Internet from now on. The long version: We recently moved to the Atlanta area, and the only decent (price & speed) option for Internet service was Comcast/Xfinity. Having dealt with them before, we were less than pleased, but I work from home and decent speeds/data plans are important. So we bit the bullet and signed up. Here we are one month later, never received a bill, and wake up to find that our service has been disconnected for non-payment. We owe $70.90, says their website (the only site we can connect to using our WiFi). I, of course, want a breakdown of those charges and to see what the *** happened, so I try calling. That's when the real fun started. I tried several different 800 numbers that I found online (using my phone's hotspot to connect). Every single one of them had me enter all my identifying information multiple times, then disconnected me at the exact same point--before speaking to a human being, of course. I got ahold of a live chat operator (again, using my phone's data plan to connect) and got other numbers that were "direct hotlines" to the service and, eventually, the cancellation departments. They funneled me back to the same primary customer service lines where, again, I was disconnected. So, let's call the sales lines--they always answer, right? Disconnected twice, but eventually managed to speak to several sales representatives who were "sorry, but they can't transfer me"--not to billing, not to cancellation. If I wanted to buy something more from Comcast they were happy to help, otherwise I was pretty much *** After about an hour, I finally manage to get someone in cancellations. They tell me that my account is already in "non-paid deactivation" (remember, this is after one month of service, and I have NEVER RECEIVED A BILL) and they can't do anything. They can't even tell me what the $70.90 I supposedly owe them consists of; for that I need to speak to someone in billing. Finally get ahold of someone in billing (had to insist that the cancellation rep transfer me and stay on the line while I was being transferred to make sure I wasn't disconnected--she argued, but yelling at her for long enough actually worked). They tell me my bill was sent to an @comcast.net account that they swear I set up but I very much did not, they simply took my Comcast username (which I had to set up) and made an email address without telling me, then sent my bill there. I insisted on a paper bill, and I was told that PAPER BILLS ARE AN EXTRA $5 CHARGE PER MONTH. Told him exactly what he could do with himself, and that was that. I'm typing this report using my phone's hotspot. I've already called T-Mobile, which has great service in this area and great customer service in general--we've been with them for more than a decade--and we'll be using a mobile hot spot with a high-tiered data plan for our in-home Internet. I'd rather pay a little (a VERY little) each month than give Comcast a single penny more. Comcast: You suck. You know you suck, because reports like this are posted all the time. Maybe you disconnect everyone who calls because you're tired of hearing about how much you suck, but I'll be posting this everywhere I can just to make sure you know how much you suck. (p.s. you suck).
View full review
Review
#585358 Review #585358 is a subjective opinion of poster.
Service
Comcast Service Transfer
Cons
  • Service
  • Service interruption
  • Lack of communication
Reason of review
Poor customer service
Loss
$60
Preferred solution
Let the company propose a solution

Comcast in Stone Mountain, Georgia - You can't call it service

On 8/2/13 I was scheduled for a time block between 10am-12pm, received a call at 11:50 am from a lead/project manager stating that the technician was running late. Then, around 5 minutes later, a tech calls and states he 20-30 minutes away. The tech arrives around 12:43 pm. I only order High Speed Internet at 50 mbp, the blast deal. The tech pulls out this little RCA modem with a phone capabilities. I ask if it is the right modem, he clearly states, well just in case you decide you want phone service later. I later went online that evening or day and decided to add phone service, chatted with a rep. The rep stated they needed to see if their modem was compatible, they did. I specifically asked the sales rep if the phone services was digital or analog, because I could not have anything else, which included VoIP. The rep assured me that it was and I would not get VoIP. The rep scheduled me for service between 10 am-12 pm on the 8/9/13 to have phone added. I asked if it was digital or analog. The rep stated yes. 8/9/13, the tech arrives on time, but approaches and says, "I'm here to install your Internet and phone." I clearly informed him that I already had the Internet installed on 8/2/13. He informs me that he went to the wrong address and removed the COMCAST modem that was installed on 8/2/13, but had another one, and it was better. I told him that I didn't want that big thing, and that I was informed that the current COMCAST RCA issued modem was capable of voice. He went on to tell me that he didn't know how to add the modem back to my account, yes, the same modem that he removed without me knowing, while he was at the wrong address. I had him call his IPS supervisor who directed him to call someone. Then, after waiting between 20-30 minutes, for him to receive a call back, I had to lead him through the conversation, because they kept asking if it was a COMCAST modem, they couldn't see the modem issued. I had to literally spend time telling him to tell them, "THE COMCAST ISSUED MODEM BROUGHT ON 8/2/13 is the modem I was informed by sales was compatible, and I needed it back on the account. They added it back on the account. When this tech connected everything, I asked him at the end if it was analog(which I could clearly see it wasn't) or digital, the tech stated it was VoIP. I told the tech that I had clarified this with sales, and that today was a waste and now I was having to scrounge to get telephone service for a new job beginning 8/12/13 requiring analog or digital phone. I called another rep that day to cancel my phone service. The rep spent too much time trying to be empathetic, instead of hearing and understanding that he made it worse. This rep then informed me that he was seeing 20 mbps and this was the Blast. I informed this rep that it was not true and my bill should only be no more than $50, he insisted that his system was showing my order for Internet at 20 mbps, which was the Blast and I forfeited the promotion when I decided to add phone (for which I was calling to cancel). This rep wasted almost another hour of my time. I hung up. I then called again and spoke with another rep. She was listening. I had to take her through the entire scenarios. She informed that according to her screen, she did see where I had ordered 50 mbps which included the BLAST. She stated that the other rep was informing me of outdated information and his stuff probably had not been updated. She then stated that yes, I had the wrong modem issued by COMCAST and that she would put in the mail a new one. Plus, she understood that I worked from home, so she noted that COMCAST would have to pick up their first modem. I was receiving a signal from 8/2/13 until the morning of 8/12/13. The new and correct modem arrived the evening of 8/12/13- go figure. When I woke up on 8/13/12 tfor the second day of my new job, a web page appeared asking for activation. I was bewildered when I saw it. I entered my phone #, account #, and nothing. I called COMCAST and went throughout 3 different reps with the same story and beginning from 8/2/13. I asked to speak with a floor manager that day. The floor manager stated that they saw me having two modems. I again had to repeat all my verifying information, and the modem address. The floor manager did state that she did see where a note was made for the first modem to be picked up. She stated she removed the first modem issued, but was unable to send a signal, so she was going to refer me to the activation center and did give me a number, as I kept requesting for a higher up. When I called the number, the number was not correct. So, I called a customer rep again, in between calls, someone from a 601-607-8977 called and left their name, and did state they were calling about email, and that I could call them back and be able to speak with anyone at the help desk. I did call. Immediately, this tech competent sound man understood quickly, removed the first modem from the system again. I literally told him that I was unboxing the new modem at this time, plugging in the cables, etc. When he was ready, I was ready to turn on my computer. At this point, in at least 15 minutes, he had me verified that service was good, and he again confirmed that the first modem was still scheduled for pickup. Again, I was able to work, but I had loss 1/2 day of work on 8/13/13. Then, guess what? Today, 8/20/13, I logged into my work computer, signed on with VPN, then entered into a scheduled work web meeting, until roughly 10 minutes in, I AM DISCONNECTED and service drops. I contacted COMCAST and the first rep I spoke with was informed that I needed a floor manager. I provided the verifying information again. Then, after waiting over 10 minutes, the floor manager asked for my verifying information, and stated that she had to go through the procedures. I let her do that, while I still informed her that I needed to speak with her higher up, and a number for customer complaints. She wasn't able to troubleshoot the issue, and she had me do the same thing I was doing last week (unplug, shutdown, unplug, shutdown,etc). I told her that I wasn't trying to insult her intelligence, but I was a tech person and that's what I did from home, and I went through all the troubleshooting aspects. I insisted kindly for the customer service information and told her that I was entitled to it, she stated,"I'm handling your complaint and I assure you that I am writing down all the information." I told her that, that wasn't what I requested and that I was entitled to the customer complaint number. She refused to provide that information. She did state that she was going to have me call the Activations Center. I insisted to speak with her Supervisor, and she put me on hold. Around 3-4 minutes, a man came to the phone and identified himself. I asked if he was a Supervision, he stated that he was a Floor Manager. I asked if he was on the same level as the former Floor Manager, and he stated yes. At this point, I knew that she handed me off to probably a friend. I explained again what had happened and what was happening. After verifying my information and the modem in use. I asked him for a Customer Service complaint, he stated that he would transfer me over to someone. When I was transferred, a man from the ACTIVATION Center answered and identified himself as being with repair. I went through everything again. This guy then informed me that he wasn't seeing the modem at all and that a technician would need to come to the house, at the end the man stated that he couldn't troubleshoot the issue from his end, and he didn't have the ability to schedule me for any time slots, and he didn't have the capability of scheduling me, as he also couldn't see any open logs for appoints. He gave me a ticket number and ended the call. He had also informed me that since it was RESIDENTIAL account and not business, I was not entitled to the same immediate service. I informed him that was discriminatory. A few minutes later, I received and automated call that stated, "You are scheduled for a Comcast appointment tomorrow between 1pm-3pm" Something to this sort. I then, used my cell phone to obtain the corporate number, and spoke with someone that stated that they were documenting that I was calling about, but the first priority would be to see that I got service. He then stated that he could not guarantee that I would get service tonight, but that he oversaw the offices in Georgia, and would email someone and someone would be contacting me this date before 8 pm. I have not received a call from any human. I received three automated calls. This corporate rep was the last step.
View full review
Review
#441498 Review #441498 is a subjective opinion of poster.
Service
Comcast Service Transfer
Loss
$600
Tags
  • corporate complaints

Comcast in Gainesville, Georgia - Rude customer service & Lazy Techs.

i have been getting comcast ads in the mail now for a few weeks. So i decided to call & get there internet service. after a while on the phone i find out my address is "un-serviceable"..really?.. i can throw a rock a hit several of my neighbors houses who have comcast.. They then transfer me over to a department to get a tech. to come out to do a cable drop at my house so i can get service.. The guy i get refuses to even send a tech out because my address comes up as "un-serviceable" in his computer.. I tried several times to explain that yes we know this & that is why i was transferred to you, so you can send a tech out to do a cable drop, to make me serviceable.. The line is like 50 ft. from my house at the road, & I even offered to buy & run the cable my self.. but he still refused to even send a tech out.. because his computers says i am "un-serviceable"..lmao I consider my self lucky, if this is the type of idiots they have working for them,.. its good thing i didnt get service.. as *** people *** me off..
View full review
Review
#383959 Review #383959 is a subjective opinion of poster.
Service
Comcast Service Transfer

Comcast poor customer service

I have had Com cast since March 09. In June of 09 I moved and it has been a problem ever since. When I moved apartments they did not schedule my cable transfer correctly so I was without service for several days. Instead of taking responsibility of the mistake they never apologized. It took many phone calls (7) in order to get it resolved. The calling was done on my part. I made the horrible mistake of moving again and Com cast instead of disconnecting my cable at my old address (which by the way had no power!! therefore you could not use a TV, etc) they continued to bill me not only for my old address using my new address to send the bill but billed me for my new address too! I have been working to get this resolved since December 2009. We are not in April and up until 03/26/2010 did they claim to have it resolved only to find out they did not. No one has yet to apologize or explain why or how things happened. I have gone through 7 hours of phone calls...endless "customer service reps"...that term escapes me!!!...and still had to pay what was on my bill! They never refunded my account for the double billing or the late charges that were accessed because of their mistake! I have now resulted in emailing them several times a day. When that will not work I am going to start writing letters to not only Com cast but my congress man and state rep. Companies such as this cannot continue to rip customers off! Just because they are a large company does not mean they can treat customers any way they want to!!! Someone must be held accountable...If you climb the executive tree high enough it always lead to one man/woman. Everyone in business has to have a person at the top. I will eventually find that person if it takes till next year. This problem is not going away.
View full review
Review
#177845 Review #177845 is a subjective opinion of poster.
Service
Comcast Service Transfer

Comcast in Blakely, Georgia - They do not log return of equipment

This is the worst customer service I have ever experienced. We canceled our services because when we moved to another location in the same area of the city, they told us none of our promotions would transfer and my bill was going to jump to nearly $200 per month! To cancel their service, I had to return their equipment to a local station, which did not open until 9am, closed by 5pm, and was only open 9-12 on Saturday. The equipment was returned on Monday to an extremely rude and surly customer rep. Not trusting them, I called the 800 number Thursday to be sure my account was cancelled and they claimed no record of my equipment being returned. Further, they told me I would have to find my receipt and call them back. Well, we have been moving, so you know what that is like. I called to get a number to the local office and was hung up on and then told on another call that I cannot contact them via phone and would have to drive out there. We searched and found the receipt, so I called again, and after being put on hold and no one ever picking up, then hanging up and calling back, I am told they cannot accept my receipt via phone and I must drive out to my local office. So, to finally get them to do their job, I spend my entire lunch hour and use my $4 per gallon gas to get the *** services cancelled. I will NEVER use Comcast again, not that they care!
View full review
Review
#123907 Review #123907 is a subjective opinion of poster.
Service
Comcast Service Transfer