State: Georgia Product: Comcast Internet Service Clear all filters (47 of 765 reviews match)
filters
State:
City:
Show
Product:

Comcast "BLAST" actual download speeds

3.0
Details
I'm downloading large files over the Internet. My application shows the transmission speeds. Blast is advertised to be 105 Mb/s. My application continually shows .48-.56 Mb/s. Comcast purposefully misleads customers and does not inform the customer of the IDEAL and RARE situations under which 105 Mb/s is possible. This has been consistent for over 5 hours. Further, their best effort of advising on the conditions under which such an attractive number is possible is a shot from the hip. It's a sad situation that Comcast has a monopoly on some areas and in other areas they are seen as the lesser evil.
View full review
Review
#567693 Review #567693 is a subjective opinion of poster.
Service
Comcast Internet Service
Cons
  • Service
  • Lies
Reason of review
Problem with delivery
Preferred solution
Deliver product or service ordered

Comcast in Buford, Georgia - 300 Gb limit or AKA Data cap

1.0
Details
With 300 Gb limit I don't need 50 Mbps speed so I downgraded my internet to 3 Mbps or Comcast is loosing 36$ a month just from my family! But we all need to do that to show them that they cannot do whatever they want! Please people downgrade your internet and TV to show Comcast that we are more and we are bigger then them. WE ARE THE CUSTOMERS!!! With 300 Gb limit I don't need 50 Mbps speed so I downgraded my internet to 3 Mbps or Comcast is loosing 36$ a month just from my family! But we all need to do that to show them that they cannot do whatever they want! Please people downgrade your internet and TV to show Comcast that we are more and we are bigger then them. WE ARE THE CUSTOMERS!!!!
View full review
Review
#580762 Review #580762 is a subjective opinion of poster.
Service
Comcast Internet Service
Pros
  • Internet
  • Internet speeds
Cons
  • Customer service
  • Service
  • Lies
Reason of review
Not as described/ advertised
Preferred solution
Deliver product or service ordered
Tags
  • 300 Gb

Comcast - Internet Service Review from Atlanta, Georgia

I despise Comcast. I was paying them $200 a month from a $99 package and that was not enough for them. I only have Internet at $44.95 now. Now my bill is $70. I started serice from the 15th to the 14th of the month yet my bill date is the 30th. They want me to pay ahead for service. One day past the 30th, I get hit with a late fee of $10 and they cut my service and charged a reconnection fee$5-10 plus and of course my modem fee, $10. This started in February. Since February only had 28 days, I paid on the 3rd, so in reality I was only 1 day late. So sick of them. I heard some laws are about to change so they are getting every last dollar they can. When there is a viable alternative, I will never do business with this company again.
View full review
Review
#612068 Review #612068 is a subjective opinion of poster.
Service
Comcast Internet Service
Reason of review
Problems with payment

Comcast - Internet Service Review from Atlanta, Georgia

We cancelled our Cable TV (because we should not pay for what we don't want to see) and have only had their internet service for the past year, but three months ago started having issues. We are kicked-off several times a day, everyday. We've had numerous service calls and customer service is a joke. When they could not repair the issue they gave me free basic cable (again) so we watched the SuperBowl, then immediately turned it off. I'm not sure what trailer trash they are producing TV content for, but it's sure not us... Installing Sonic this week and chunking the bloated, corporate cable ***-Cast for good.
View full review
Review
#596043 Review #596043 is a subjective opinion of poster.
Service
Comcast Internet Service
Reason of review
Damaged or defective

Cancellation of Comcast Business Service

Comcast has to be the WORST company in America. I'm paying nearly $200/mo for their business internet. Nothing wrong with the internet service but God help you if you try to cancel. They make you jump through hoops just to get them to send you the cancellation (which you cannot do online). Then they won't send it to you. And, they say 60 days (2 full months at $200/mo) before they can flip the switch. They can turn it on in 15 minute but they have the audacity to bleed you for two additional months service before they can "get around" to turning it off. How companies like this manage to stay in business is beyond me. Two tin cans and a piece of string would be a major technological improvement. They won't let you talk to anyone in management. Their strategy is to simply wear you down till you just shut up and go away. They are absolutely HORRIBLE!!!
View full review
Review
#585864 Review #585864 is a subjective opinion of poster.
Service
Comcast Internet Service
Reason of review
Bad quality

Comcast in Cartersville, Georgia - Don't use this company unless you have to

2.4
Details
I can not list everthing that this company has done to me. It would be a book. My only advice is never use Comcast unless you have no choice. Poor product quality, worst customer service in the "world"(really), nobody in charge, etc.....I have used Comcast for 20 years on and off. No choice, they have a monopoly. I did recently make a huge mistake. I believed they improved and changed their ways. No chance! I ordered and had installed their Triple play. Had it for 2 weeks, then canceled after 15 service calls, and 35 hours on the phone. I have to use Comcast for internet because of where I live, but I will never use them for tv again. I just wish someone could provide internet for me at a reasonable price. If they could I would be gone. SERIOUSLY, DON'T USE COMCAST/XFINITY. IF YOU DO YOU WILL BE SORRY!
View full review
Review
#558478 Review #558478 is a subjective opinion of poster.
Service
Comcast Internet Service

Comcast - Internet Service Review

We live in Wilmington, DE. Have had comcast service since 2010. 2 weeks ago our television screen shows : ref S0a00. It was a Wednesday afternoon. I got home around 3:30 pm. Called customer service- which is in either the Philippines or India- they tried to be nice from there "script" and fix my problem remotely. I was on the phone for 2 hours. Because it was after 1pm they could not send a "subcontracted" technician out until the next day. . Which is confusing since comcast advertises there vast army of trucks and there stellar customer service ? So the next day my wife leaves work early and loses pay to be at home for the appointment between 1pm and 4pm . The "subcontracted" technician never showed. .. So being a furious customer , my wife called comcast again ( it's a great system comcast has set up where no one is accountable ) , they told her the technician was there and she was not home ( funny how this progresses) ... And the lies keep coming and hours of frustration- " all of the technicians we busy with other appointments. ..there was a major power outage. ..he was there, but no one answered the phone ..yda..yda.." All the while the live chat promised me a months free of service for our troubles. . Day 3: finally a "subcontracted" technician showed up Friday morning about 11am, only to tell me it is not a problem in the household, but it is an outside line that needs to be addressed- and he cannot fix that - only a direct comcast technician can !!! Really ? It gets better- a direct comcast technician could not be out until the following Monday !!!! Because of this so called outside problem the tenants do not have to be home. Problem started weds, Friday, Saturday, Sunday and Monday morning- 5 days with no service and no sympathy from comcast !!! When they showed Monday to fix the so called outside problem- they called my wife and said she had to be home ??? After a lot of fighting with various people at comcast they realized that we did not have to be home.? Comast is the worst company in America !! I say this because we as consumers pay top dollar for the worst service !! They are set up so that no one is accountable or responsible for fixing or handling problems. Today is 7/20/14 and guess what happened on this lovely Sunday afternoon- ref code S0a00. !!! If anyone has though or even started to start up a new cable, Internet and phone company with American employees and one on one accountable customer service - I am willing to pay twice as much for that service than what we are left with today !!!
View full review
Review
#512606 Review #512606 is a subjective opinion of poster.
Service
Comcast Internet Service

Comcast in Atlanta, Georgia - Continual bad service despite 8 service visits

Have just scheduled our 9th service visit in 9 months. No improvement yet. Some visits they never show and never call to cancel, despite the service folks saying "they are in route" when I call to check. We replaced all the in-home wiring at comcast's suggestion (about $400) - that was not the issue. We have replaced modems, boosters, etc. no effect, comcast replaced the wire from the street to the house (they said it was full of water, eaten by squirrels, covered by vines, etc.) - no improvement. After months of service calls, we still can't predictably get email, view movies, etc. We pay, but they provide inadequate service. I spend 3-5 months/yr in the 3rd world - my internet service there is consistently better (and MUCH cheaper) than here in Atlanta. If there was reasonable competition, comcast could not persist as a company.
View full review
Review
#515710 Review #515710 is a subjective opinion of poster.
Service
Comcast Internet Service
Loss
$1000
Tags
  • Bad service by comcast

Comcast in Kennesaw, Georgia - Hidden billing increases

Just signed up for comcast and 2nd month in a row bill is wrong. My internet fees just went up and i was told there was nothing i can do about it. No reason other than comcast raised fees was given. I was not notifed and i signed up with them under a different fee structure. I think it is shady that they increase the cost for an extra service i asked for yet i get no benefits and i can cancel it as i need internet and without the blast and the modem i cant work. I will be looking elsewhere. I have to examine the bill every month as comcast adds fees without telling you. my bill should be the same month after month
View full review
Review
#525358 Review #525358 is a subjective opinion of poster.
Service
Comcast Internet Service
Reason of review
Problems with payment
Preferred solution
Price reduction

Comcast in Atlanta, Georgia - Cant Disconnect Service

I am trying to help my roommate disconnect an internet service in her name. She had to leave the country due to an emergency. She could not call to disconnect the service. She did write a letter, email and live chatted with an agent. They could not only offer a good solution, but they also gave conflicting solutions which made me go round in circles. They made me make several calls, many trips without any acceptable solution. They was no way we could make the customer service representative understand that a phone call from the account holder or appearing in person was not possible. She was perfectly willing to and did chat with the online agent, write to them, but to no avail. This was not their only transgression, they also saw fit to actually shout at me just because I asked for their services to be discontinued. This is the level of services and customer respect shown by their customer representatives to their customers. I hope that in the future comcast hires better customer care representatives.
View full review
Review
#518250 Review #518250 is a subjective opinion of poster.
Service
Comcast Internet Service