State: Georgia Product: Comcast Internet Service Clear all filters (47 of 765 reviews match)
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I have had my service for 9 months now & it has NEEVVEERR worked correctly. The internet (NO exaggeration) DROPS every 10-20 minutes. No matter what time of day. Forget online gaming & I can't even watch a full 30 min episode of something on Netflix without it...
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Review
#700039 Review #700039 is a subjective opinion of poster.
Service
Comcast Internet Service
Reason of review
Bad quality

Comcast - Internet Service Review from Stone Mountain, Georgia

I earn my money by streaming games on twitch it is the only way I make money and I got 1000+ subs.. The Comcast service was very unstable and I always had a problem with it. This made me lose subs and money because I got disconnected maybe every night I stream. I call customer service and they said they were going to take 1 week to come and fix it, so I cancel the service and got another one. If you have a business that requires connection do not go with comcast it will make you lose money and there service is the worst I've had.
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1 comment
Anonymous
#1015591

Pretty amazed you were even able to stream a tiny bit, I hate Comcast so much

Review
#669244 Review #669244 is a subjective opinion of poster.
Service
Comcast Internet Service
Reason of review
Bad quality

Comcast in Alpharetta, Georgia - Horrible Customer Service - still no refund after 4 mo and 32 calls

1.0
Details
Contacted Comcast on Sept 22nd to cancel services, spoke with a rep who was processing the request and informed me the prorated balance would be refunded to my account November 7th, received a bill from Comcast for service, contacted once again and discussed situation with another rep, in review he saw that the account was supposed to be cancelled, according to him, on the 24th. I argued and stated I had called on the 22nd but after a minute conceded the two days wasn’t worth arguing any further. The agent agreed to backdate the cancellation to the 24th and refund the unused portion of my services November 16th, opened a bill from Comcast showing an outstanding charge of $67. Contacted Comcast immediately and after 2 reps found out this was a $90 charge for non-return equipment. I stated we had never been told we needed to return the equipment and that we would do so immediately. Equipment was returned on Nov 17th to a Comcast brick and mortar facility and a receipt showing the return was obtained. Early December, contacted Comcast again to complete closing out the account. Agent stated it was in process but didn’t see the returned equipment December 29th, contacted Comcast yet again as I had not received the outstanding credit. Spoke to an agent who informed me that I had not received any credit because I was being charged for services from the backdated cancellation of Sept 24th through to November 17th when I returned my device. I disputed stating I had done what was required and it was Comcast’s issue if they couldn’t disconnect service after it was requested. I was told a research ticket was filed for their back office team to investigate internet usage to determine if they could complete the credit. I was told if there was no usage that the credit would be applied. I was told a supervisor would contact me within 2 weeks with the results – no contact ever January 15th Contacted Comcast, was routed through 4 agents, finally to a retention agent. After providing a detailed update of what has occurred provided a $60 credit and stated the Supervisor would have to provide the remaining amount but he/she was not in and would not be back in the office until that Thursday but when they arrive back they would process the remaining credit to 0 out the account and contact me. – no contact ever I contacted Comcast on January 22nd, finally reaching an agent after working my way through the sales department. I again explained my situation to a Billing rep who stated he couldn’t help. I asked for a supervisor and was promptly disconnected. Second call January 22nd, again routed through sales got ahold of an agent named Mike, he reviewed my account and was working on making the credit to the account when, surprise, promptly disconnected. It has been 4 months since cancelling my services. I am due approximately $23 in refund, yet Comcast has charged me $90 for equipment that I returned and haven’t been credited, in fact they have refused to provide a credit for the equipment yet they are in possession of it. I still don’t have my refund, I have been put into collections and threatened to report the past due amount to the credit bureaus. I have performed my duties in this relationship while Comcast has continually failed to follow up on their commitments.
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Review
#585656 Review #585656 is a subjective opinion of poster.
Service
Comcast Internet Service
Pros
  • Phone service
  • When it works its good
Cons
  • Service
  • Customer service
  • Lies
Reason of review
Problems with payment
Loss
$27
Preferred solution
Full refund

Comcast Internet Service Review

TV and internet down again in east Cobb after being out last night. Not rainy, windy or branchy.
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Review
#690060 Review #690060 is a subjective opinion of poster.
Service
Comcast Internet Service
Reason of review
Bad quality

Comcast - Justice Department needs to look into anti-competitive practices

1.4
Details
I am not a big consumer of television, but my wife and I like to watch certain big event type shows, in this case, the 2015 Academy Awards. We are big consumers of Internet services. So, when Comcast service in my area went down (including television, Internet, and phone), I naturally used my LTE cellular Internet service and went to the ABC site to look for a live streaming option. In fact, there was a live streaming option, but when I clicked on the streaming link for the show, the website geo-located me and told me that service was "not yet available in my area". First, it's clear that the lack of "availability" is a contract issue between Comcast and ABC, as there is no infrastructure limitation to streaming over the Internet, i.e., there is nothing, save a contract, that would prevent ABC from streaming that show to me. Second, it is clear that ABC would very much like for me to watch their shows via any means available so that they can increase advertising revenues. So, there is no reason why ABC, or any other content provider, would choose to limit my options for viewing their network. Last, it is clear that the carrier, Comcast, must be forcing contract provisions on their content providers in order to limit my viewing option to Comcast cable only. Given I live in a top 10 (population) market, there is no physical or service factor that could limit "availability" of an Internet-based streaming service, so it is crystal clear that Comcast must be engaged in anti-competitive practices with content providers and that they don't care how that affects their customers. These are the very same customers who pay silly monthly fees in order to suffer sifting through hundreds of channels of *** programming to find the occasional entertainment, only to have access to that entertainment limited by a member of an oligopoly. Understanding that Comcast would argue in court that I have other television options available to me (AT&T, satellite); understanding that those other options are inferior vis-à-vis regulatory and infrastructure disadvantages relative to Comcast; and, understanding that Comcast has clearly sought to limit consumers' / customers' viewing option through onerous contract provisions with content providers, I also understand that there must be a regulatory or legal middle ground that protects consumers' rights. In this case, the solution is simple and can be cheaply implemented in a matter of a few weeks. Content providers need to be notified by dominant carriers when and where those carriers have outages, such that they can make streaming available to consumers in those areas during outages. It would be neither difficult nor expensive, Comcast et al can keep elements of their anti-competitive contract provisions, and consumers can win the day instead of spending their valuable time solving the problems of lazy and incompetent large companies who won't do it themselves, choosing rather to screw their customers because it is easier than doing the right thing. So, for the aspiring antitrust attorney looking for a high-probability win, you needn't search further...
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Review
#599045 Review #599045 is a subjective opinion of poster.
Service
Comcast Internet Service
Cons
  • Disregard customers best interests
Reason of review
Anti-competitive practices that affect your customers
Preferred solution
Provided in post

Comcast - Internet Service Review from Atlanta, Georgia

Outage again. Raise rates constantly. Worst customer service of any company. Aren't monopolies illegal? At least I'm "allowed" to have internet through another company. Call back in 24 hrs to check on status? Seriously? I've never had such poor service from any company in my life! If they had competition they'd be out of business! Raise my bill constantly. Horrible. No human available for five hours.
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Review
#673052 Review #673052 is a subjective opinion of poster.
Service
Comcast Internet Service
Reason of review
Pricing issue

Comcast in Atlanta, Georgia - CAble out since WEd.,05/13/2015,Told no tech could be there until 05/18/2015.

Called on Wed. 05/13/2015 told them cable & High speed internet out. Scheduled appt. for 05/18/2015. Called 2nd time to see if could moved it up since I could not believe in a city as large as Atlanta metro there were no tech to do it any faster. They said they would put a note saying if there was a cancellation they might be able to move the appt. up. Called 05/14/2015 when found out the cable next door has been cut the day before by the Gardners. Since it is a condo complex called to see if that would have an effect on our cable since we are the unit before that one and the cable crosses our sidewalk. Got same run around. It time to dump Comcast.
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Review
#636612 Review #636612 is a subjective opinion of poster.
Service
Comcast Internet Service
Reason of review
Poor customer service

Comcast Internet Service Review

They keep going up and my wireless internet keeps kicking us off. And when you call the customer service is terrible, they dont care. I canceled my service today.
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Review
#647398 Review #647398 is a subjective opinion of poster.
Service
Comcast Internet Service
Reason of review
Poor customer service

Comcast - Internet Service Review from Morrow, Georgia

1.0
Details
Inet out all weekend this is ridiculous will our bills be prorated?
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1 comment
Anonymous
#969149

Comcast contractor damaged my power cable while digging in the back neighbors yard placing a new line to the home east of me an it has cost me the headache of temporary power service to my home at my cost of 522.00 and to date I cannot seem to get any one to call me back to take care of this issue.

To say the least I an PISSED!!!!!!

Review
#618174 Review #618174 is a subjective opinion of poster.
Service
Comcast Internet Service
Reason of review
Problems with payment

Comcast in Atlanta, Georgia - Customer service is worse than incompetent.

None of the customer service representatives are correctly informed or able to access information across departments. Waiting time is ridiculous and the customer is continuously fobbed off to another representative to yet again repeat the same details adnauseam . I'm astounded at the complete breakdown of any actual functionality when dealing with their most important assets...the customer. This is an astonishingly poorly run organization. A pathetic , arrogant and greedy company with about as much integrity and appeal as pond ***. Cancelled the service. (And I use the word service sparingly.) I run a small business, if I treated my customers with the disdain Comcast has then not only would I be ashamed to call myself a businessman but I'd be out of business very quickly indeed...and deservedly so.
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Review
#615387 Review #615387 is a subjective opinion of poster.
Service
Comcast Internet Service
Pros
  • When it works its good
Cons
  • Customer service
Reason of review
Poor customer service